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ORD 2016-48 P&Z
TOWN OF TROPHY CLUB, TEXAS ORDINANCE NO. 2016-48 P&Z AN ORDINANCE OF THE TOWN OF TROPHY CLUB, TEXAS APPROVING A SPECIFIC USE PERMIT FOR THE SALE OF MIXED BEVERAGES IN RESTAURANTS BY FOOD & BEVERAGE CERTIFICATE HOLDERS ONLY LOCATED WITHIN PD PLANNED DEVELOPMENT #25, TROPHY WOOD BUSINESS CENTER, ON LOT 3R3, BLOCK B; PROVIDING FOR THE INCORPORATION OF PREMISES; PROVIDING CONDITIONS APPLICABLE TO USE; PROVIDING THAT SUCH TRACT OF LAND SHALL ALSO BE USED IN ACCORDANCE WITH THE REQUIREMENTS OF THE COMPREHENSIVE ZONING ORDINANCE AND ALL OTHER APPLICABLE ORDINANCES OF THE TOWN; PROVIDING FOR AN AMENDMENT TO THE COMPREHENSIVE ZONING ORDINANCE OF THE TOWN; PROVIDING APPLICABLE REGULATIONS/ DISCONTINUATION/REVOCATION; PROVIDING A SAVINGS AND REPEALER CLAUSE; PROVIDING A PENALTY NOT TO EXCEED THE SUM OF TWO THOUSAND DOLLARS ($2,000.00) FOR EACH OFFENSE AND A SEPARATE OFFENSE SHALL BE DEEMED COMMITTED EACH DAY DURING OR ON WHICH A VIOLATION OCCURS OR CONTINUES; PROVIDING A SEVERABILITY CLAUSE; PROVIDING FOR PUBLICATION; PROVIDING FOR ENGROSSMENT AND ENROLLMENT; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, the applicant seeks to open a restaurant with alcoholic beverage sales for on-premise consumption within a new Holiday Inn Hotel; and WHEREAS, all legal notices, requirements and conditions having been complied with, the Special Use Permit came before the Planning and Zoning Commission; and WHEREAS, after public notices were given in compliance with State law and public hearings were conducted, and after considering the information submitted at the public hearings and all other relevant information and materials, the Planning and Zoning Commission of the Town has recommended to the Town Council the adoption of the amendments to the Comprehensive Zoning Ordinance as set forth in this Ordinance; and WHEREAS, after due deliberations and consideration of the recommendation of the Planning and Zoning Commission and the information and other materials received at the public hearing, the Town Council has concluded that the adoption of this Ordinance amending the Comprehensive Zoning Ordinance of the Town is in the best interests of the Town of Trophy Club, Texas and of the public health, safety and welfare. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF TROPHY CLUB, TEXAS: SECTION 1. INCORPORATION OF PREMISES The above and foregoing premises are true and correct and are incorporated herein and made a part hereof for all purposes. SECTION 2. SPECIAL USE PERMIT CONDITIONS 2.01. A Specific Use Permit (SUP) for the Sale of Mixed Beverages in Restaurants by Food & Beverage Certificate Holders Only located on Lot 3R3, Block B within PD Planned Development #25, Trophy Wood Business Center, is hereby approved as set forth herein, and the SUP and the use for which it is granted is subject to all Applicable Regulations and to the following conditions: A. The Restaurant use granted by this SUP shall operate within and incidental to the primary use of the property as a hotel. B. The application and exhibits to it are attached and incorporated herein and all parties named in the exhibits are parties to the SUP and all representations in the application and exhibits are conditions to the SUP. SECTION 3. APPLICABLE REGULATIONS/DISCONTINUATION/REVOCATION In all respects the Land shall be subject to the applicable regulations contained in the Comprehensive Zoning Ordinance and all other applicable and pertinent ordinances and regulations of the Town, including without limitation regulations governing PD Planned Development #25 and all amendments thereto. The Specific Use Permit granted by this Ordinance shall control in cases of conflict between this Ordinance and/or PD Planned Development #25 and/or the Comprehensive Zoning Ordinance. The Specific Use Permit granted hereby shall discontinue if the use for which this Specific Use Permit is granted ceases to be operated at the permitted location for a minimum period of six (6) months. Further, this Specific Use Permit shall be subject to revocation in accordance with the Town Code of Ordinances. ORD 2016-48 P&Z Page 2 of 4 SECTION 4. SAVINGS AND REPEALER This Ordinance shall be cumulative of all other ordinances of the Town affecting the regulation of land and zoning and shall not repeal any of the provisions of those ordinances except in those instances where the provisions of those Ordinances are in direct conflict with the provisions of this Ordinance whether such Ordinances are codified or uncodified, and all other provisions of the Ordinances of the Town of Trophy Club, codified or uncodified, not in conflict with the provisions of this Ordinance, shall remain in full force and effect. Notwithstanding the foregoing, any complaint, action, cause of action or claim which prior to the effective date of this Ordinance has been initiated or has arisen under or pursuant to such repealed Ordinance(s) shall continue to be governed by the provisions of that Ordinance and for that purpose the Ordinance shall be deemed to remain and continue in full force and effect. SECTION 5. PENALTY It shall be unlawful for any person to violate any provision of this Ordinance, and any person violating or failing to comply with any provision hereof shall be fined, upon conviction, in an amount not less than One Dollar ($1 .00) nor more than Two Thousand Dollars ($2,000.00), and a separate offense shall be deemed committed each day during or on which a violation occurs or continues. The penalty provided by this section shall be cumulative of all other penalties allowed by law, including without limitation, civil remedies available for enforcement of this Ordinance. SECTION 6. SEVERABILITY The sections, paragraphs, sentences, phrases, clauses and words of this Ordinance are severable, and if any section, paragraph, sentence, phrase, clause or word in this Ordinance or application thereof to any person or circumstance is held invalid or unconstitutional by a Court of competent jurisdiction, such holding shall not affect the validity of the remaining portions of this Ordinance, and the Town Council hereby declares that it would have passed such remaining portions of this Ordinance despite such invalidity, which remaining portions shall remain in full force and effect. SECTION 7. PUBLICATION The Town Secretary of the Town of Trophy Club is hereby directed to publish, the Caption, Penalty and Effective Date Clause of this Ordinance as required by Section 52.011 of the Texas Local Government Code. ORD 2016-48 P&Z Page 3 of 4 SECTION 8. ENGROSSMENT AND ENROLLMENT The Town Secretary of the Town of Trophy Club is hereby directed to engross and enroll this Ordinance by filing this Ordinance in the ordinance records of the Town. SECTION 9. EFFECTIVE DATE This Ordinance shall become effective from and after its date of adoption and publication as provided by law, and it is so ordained. PASSED AND APPROVED by the Town Council of the Town of Trophy Club, Texas, this 8th day of November 2016. l / C. Nick Sanders, Mayor Town of Trophy Club, Texas [SEAL] ATTEST: C01i/O� T�O�/'1- Holly Fim e , Town Secretary :9 �,.,. r Town of Trophy Club, Texas k.* �� m � h '°ANY 1 , � APPRQVEDS TO FORM: ` / J. v Dod III, Town Attorney To n of Trophy Club, Texas ORD 2016-48 P&Z Page 4 of 4 Exhibit A TOWN OF * TROPHY CLUB Application fora Zoning 100 Municipal Drive•Trophy Club,Texas 76262 Change / Site Plan / M i sc Zone Change/Application Type—Check the appropriate box below ❑ Straight Zone Change 0 Planned Development(PD) District 0 Special/Conditional Use Permit(CUP/SUP) ❑ Temporary Use Permit 0 Site Plan 0 Meritorious Exception 0 Amendment to PD,Site Plan,CUP/SUP DETAILS OF REQUEST Proposed Zoning Change: /.1.- 00/4- rrit e-YrTS' Current Zoning: Description of Request: (-'?x t.10 R r kc-VFQ C�� S4f, i�C�rvir rT Property Address: ' c ., • , % 1- )( I y itOlgital Acres: 2. 1713 Legal Description: Current Use of Property: ►a eiTt- _ C APPLICANT/OWNER INFORMATION ICA Applicant Owner(If Different) Name: ICA Cs j fitr-e_ Name: Address: "(409 tart LS z77t Address: State/ZIP: LSy.;,25/17 r 'T �c `��{�l State/ZIP: Phone: cT L{t; v Phone: Email: =, — • Email: Signature: / Signature: NOTE: The property owner must sign the application or submit a notarized letter of authorization. APPLICATION REQUIREMENTS .; _ •aT.�i 7 11 LCL 1 v i • All required information,plans and signatures shall be completed prior to application sub- mittal. 'IJL'I,I►t INCOMPLETE APPLICATIONS WILL NOT BE ACCEPTED. Date Receiv:;', _ r 1_016 • In a addition to this application form,a detailed description of the request including all rete- Received by: `\ vant project details shall be attached on a separate sheet to this application. Fee Paid: • All required application fees shall be paid upon submittal of this application. Payment Type/Check#: W • Other plans and exhibits maybe required to be submitted with this application per the re- quirements q PP of the Town Code of Ordinances. It is recommended that a preliminaryconfer- Receipt#: !pe/ p �t" 1 6 � Q ence with a member of Town staff be conducted prior to the submittal of this application. Case#: ^( DRC Mtg.Date: V I Exhibit A InterContinental Hotels Group Three Ravinia Drive Suite 100 i Atlanta, GA 30346-2149 AUG 2016 u InterContinental Hotels Group www.ichotelsgroup.com a / 10/14/15 To whom it may concern, The following is a brief explanation of what concepts IHG approves and the process for working with our IHG officially endorsed F&B partners. IHG officially endorses two F&B companies, one being Green Mill and all its concepts. What this means is we have done our research and looked into their operations. We've seen their basic financial performance, operational structure and procedures. We have experience with them in our existing properties and as a result we officially endorse them as a stable and performing F&B option for the IHG franchisee. IHG does not pre-approve any F&B outlet without going through the normal submittal and approval process. Green Mill and all its concepts however do get a quick and easy review once the plans are submitted to IHG. Other concepts we're new to or haven't vetted go through a much more thorough process. Think of it as travelling through an airport. If you are TSA pre-check you get to go through security nice and easy, if not you have to get screened more closely. Green Mill, Crooked Pint and more importantly Paul and John are pre-checked. It wouldn't matter what concept a hotel goes with, plans are still submitted to IHG and approved. Green Mill/Crooked Pint would be pre-checked and endorsed but the plans still have to be submitted. If you have any additional questions please feel free to call me. Mike Mike Lewis I Corporate Manager, Food & Beverage Concepts IHG I Three Ravinia Drive, Suite 100 I Atlanta, GA I 30346 Tel: 770-604-2083 Cell: 678-427-7367 I www.ihg.com I mike.lewis@ing.com ® �y8„n •s��n��ouLL CROWN( P I ♦✓'tr. E1ys"'. . i CANDtF� (Nit ICON.....,!Al. _ 4,40 III+II"++ «..u. u.o�n EXPRESS •ir+ee• Exhibit A - i /7c-,, 4 / .• . . . ., .....;,,,,i, , ,. .±...goisitioiatir,_ ',,r-0.1;•• 1 ...t. .11.1,.., ,,, • /- • = ) , 1 ••• 1 ...e- • *.-,--41 '' - .:-. "''''''.''',..-,40t.i. : AUG , . 261h ,-,. _4 ,• 1 ...' .., .., • . , BY:--- ' 0. Gil 1 . 4 4,,..., .. ii AZ1'11' AS ,. ,. . k., . , - :.,1 •,._ : •,,,..-•,;:,:, tk...-1, . . , • --- * „.4er - - , •, ...,.-'...c ,....,„ --. . -A,-- 4 4Y. 17014fair'. . . ,.....,.. , • ., ., . „,.. ..... .-:-; _ .. ......„....,:-.-4ettiestc.,. ... ,. _;"., :'..---.•;ir.-1:'•`-,,,,,. .... ,-;••,-;-. •' '-.• ' . • ...,-..- , • --c.. ._ .,-..,-.1,-.- . - fono.;.,.%:.”l',.. r?i',..Z'''''''''.,k-5;'''-.,...fP,',10;:,;el_i':. -. • ^•a.,14 •,- (--. r . T.. I* 1-11 — , 4', .: I, Exhibit A ii!.frrIlt)141M -AI* fr "I ' AOttlil (Mall 19"; graleniet3 40 .4 „, .. • I1„ 4f, „ iii_ catering events `*•..amu 8‘...ED p .,--- --,.._ .._, Suet Peas r7/4„,.1t h e , ,-- "'PUBLIC HOUSE CATERING= • DECO st mut 2014 0 .4C°.) FECIEVZI .1 Z E HOla AUG 2 2016 * *LA-3N,.* BY: ;k, [qtQ; #iI/ P'e"'Itt.' RESTAURANT AND BAR CATERING Exhibit A RZCZEVZI AUG2 < 2016 191 Company Mission BY: Consistently serve extraordinary food and beverage with genuine service and a dash of local flavor. • Core Values . it ►.. • Integrity 7 ' �,. GUINNESS '►Okili ;a' ,--. • f • Respect �. . t �...--, • ,. • High standards ' _, .w �C plot 4' - • Quality . 't iir4111.; i ="' Consistency w° • Genuine • Open communicationVW - M • Excellence • . '' s a • , " `. : • Community ¢i .- �sz Jp 4 4 Yo pn y Y _ C • Fun +► ,, I .� , : Teamwork Asiiirisoi, ... - _Vii', ry �.. �., "` • Va I u e �' Exhibit A Company Strengths — People — Training Programs — Proven Leadership & Industry Knowledge • Paul Dzubnar, CEO (19 years) • Mary Jule Erickson, President/CFO (33 years) • John Hinz, CMO (20 years) • Tim Kreiser, VP of Operations (17 years) • Pete Waldon, Executive Chef (28 years) • Bill Keller, Regional Manager (32 years) — National Partnerships ppECIEEVZI la AUG2016 ti BY: Exhibit A Corporate Structure a AUG LI 2016 BY: — Departments: • Operations • Finance • Marketing • Training • Research and Development • Franchising — Over 2000 people overall employed throughout all of brands Exhibit A FCMIKVZ' Training Program 1 AUG 2 2016 BY: • 10 new store openings in last 6 years • New Store Opening Training • 60-90 Days Prior to Opening- Management Hiring Process begins • 45-60 Days Prior to Opening- Management Team Hired • 7 Weeks Prior to Opening- Manager Training Begins, 4 weeks of training • 6 Weeks Prior to Opening- Hourly Staff Hiring Process begins • 3 Weeks from Opening- All staff hired and set, Management Training Complete • 5 Days (2 Weeks from Opening)- Classroom Training • 5 Days- Hands-on Training, Mock Service, Friends & Family Service • Day Before Opening- Staff Off, Preopening Inventory • Opening Day • Online Ongoing Training Program Exhibit A Brand Standards Manual FECZEVZ`;' AUG 2 2016 BY: United States Holiday Inn Content published on: Jun 22, 2016 Brand Standards Manual-This document includes all brand standards that apply to Holiday Inn hotels in United States. The Brand Safety standards remain in full force and the current applicable versions of these standards can be found on Merlin. KIMPTON 111 VA_YSI roc IFIERGJVTINE VIAL ,,,,_„ MUAI-U%E • •!l1aAAA• Ib/(dOy Inn hotel ISI 4INDIG° �wosr cEorr ORD Gin .ItiFtar Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn TECEEVZ`' AUG2 2016 BY: All applicable international, national and local laws and regulations must be complied with. In the event of a discrepancy between international, national and local laws or regulations,and the Standards or Specifications,the more stringent requirement must take precedence(unless the more stringent IHG requirement is forbidden locally). Holiday Inn, Holiday Inn&Design,the H logo, Holiday Inn Express, Holiday Inn Express& Design, Stay Smart, Holiday Inn Resort, Holiday Inn Resort&Design, Holiday Inn Club Vacations, Holiday Inn Club Vacations& Design, Staybridge Suites, Staybridge Suites&Design, Candlewood Suites, Candlewood Suites&Design, InterContinental, InterContinental &Design,the I logo, Hotel Indigo, Hotel Indigo& Design, Crowne Plaza, Crowne Plaza&Design, EVEN, EVEN&Design, Whole. Happy. Well., Cork&Kale, HUALUXE, HUALUXE&Design, Fu Lin,Aspire Rewards, IHG, IHG Rewards Club, Great Hotels Guests Love,Green Engage, Holidex are trademarks of IHG or its subsidiaries. (C)2015 InterContinental Hotels Group. All rights reserved. Generated on:Wednesday,Jun 22,21116 Page ®[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn IIECMEVICI Table of Contents AUG '2 2016 IHG Way 1 Guest Experience&Quality BY: 1 Loyalty Programs 1 IHG®Rewards Club 2 Responsible Business 6 Trademarks 6 Owner/Operator Signage 8 Brand Identity&Signage 8 Information Management and Security 11 Green Engage 14 Accessibility 14 Human Rights 16 Commercial 17 Digital Channels 17 Sales and Revenue 23 Brand Safety 26 Human Resources 26 General Manager 26 Additional Mandatory Roles 27 Management training 29 Colleague training 33 Awareness 36 Make a booking 36 Before I arrive 38 Welcome desk 38 Transportation 38 Arrival 39 Service expectations 40 Exterior 40 General 41 Driveways and Paths 43 Car parking 44 Fixtures and Fittings 45 Entrances 45 General 46 Furniture, Finishes and Equipment 48 Generated on:Wednesday,Jun 22,2016 Page [2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn Fixtures and Fittings 49 Check in AUG 2 ~ 2016 50 Service expectations 50 Front Desk BY: 52 General 54 Furniture, Finishes and Equipment 54 Fixtures and Fittings 55 Collateral/Stationery 55 Awards 56 System 56 Lobby 56 General 56 Furniture, Finishes and Equipment 57 Concierge 58 Service Expectations 59 Journey within the hotel 59 General 59 Guest Corridors&Elevator Lobbies 62 General 63 Furniture, Finishes and Equipment 64 Fixtures and Fittings 65 Guest Elevators 65 General 66 Fixtures and Fittings 66 Guest Stairs 66 Furniture, Finishes and Equipment 66 Fixtures and Fittings 67 Public restrooms 67 General 67 Furniture, Finishes and Equipment 68 Fixtures and Fittings 69 Building Services 70 Sundry/Retail Shop 71 Other areas 71 General 72 Building Services 72 Building Services 73 My room 73 Generated on:Wednesday,Jun 22,2016 Page di C[2016]Intercontinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn FECZEV r Service Expectations 73 General AUG L ' 2016 74 Room types BY: 76 Standard rooms 77 R K1dSuites0 77 Accessible guest rooms 82 Suites 82 Collateral/Stationery 84 Bedding 85 Guest supplies 90 Bathroom 94 Fumiture, Finishes and Equipment 95 Fixtures and Fittings 104 Building Services 106 Bathroom 107 Furniture, Finishes and Equipment 107 Fixtures and Fittings 107 Food&Beverage 111 Genera' 1 ! I Service Expectations 112 Collateral/Stationery 113 Dining 113 Breakfast 114 Service Expectations 115 Breakfast Buffet 116 Lunch 119 Service Expectations 119 Dinner 120 Service Expectations 120 Fumiture, Finishes and Equipment 120 Furniture, Finishes and Equipment 121 Fixtures and Fittings 122 In Room Dining/Room Service 122 Service Expectations 123 Room Service Menu 124 General 125 Furniture, Finishes and Equipment 125 Bars&Pubs 125 Generated on:Wednesday,Jun 22,2016 Page iv [20161 InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn I=1 • Overflow outlet 70491 91 I ll AUG 2 t 2016 • Pop up stopper 70501 IP 00 a 111 BY: • Cast iron or acrylic over steel construction SI# Food & Beverage General All Food &Beverage areas must be clean and well presented at all times. • At a minimum,cleaned after all meal occasions and/or peak periods All concepts and outlets must be approved by IHG®. A minimum of one restaurant is required on site.(r111011 • Deliver the mandated food and beverage programs. l 1031 The following Food and Beverage outlets must be provided as a minimum: • A minimum of one full service restaurant that delivers table service • Full service lounge or bar Ci" a ., Where a third party food and beverage lease or franchise agreement is present,the following applies: • Copies of existing leases and/or franchise information must be submitted to IHG®. • When confidentiality provisions exist, must provide termination date of contract,auto-renewal clauses and/or options to extend. • Contracts must not be renewed,auto-renewed or extended without approval of IHG®. • Approved by IHG® A separate kitchen must be provided for the restaurant and meet the following: • All components concealed from guest view unless full view is appropriate to the restaurant theme 51 • Dry sstti ns,twith finishes matching the surrounding decor, are permitted to be within guest view. • Acoustic separation provided between kitchen areas, kitchen passages and guest facing areas • Passages between kitchens and guest facing areas configured to prohibit direct views into kitchen Display cooking areas are permitted. '` 'fzi" New Build 4)Conversion d' Renovation Replacement jk Existing Generated on:Wednesday,Jun 22,2016 Page 111 ®[20161 InteiContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn L. _IA AUGu 2016 • Configuration and architectural elements must separate guests from the immediate king area. • Design and materials must coordinate with surrounding style and finishes. O p a a All available food offerings(breakfast, lunch when offered,dinner, banquet)must include:• • A minimum of one vegetarian option • Dishes suitable for guests with allergies, sensitivities or preferences should be provided.[?90081 • Popular internationally recognized dishes should be provided.1290091 • Menu should include freshly prepared items including grilled lean meats and fish, steamed vegetables, wholegrains and fruits.i32�e9] • Dinner and bar menus should include familiar and regionally relevant food and beverage items.[325781 Tableware made from polystyrene is not permitted. Children's activity materials must be available. • If the food and beverage outlet is leased by a third party or has a franchise concept, it is permitted to use the lessor/franchise menu and activity. See also ID number 5565 • Each child must be offered the Holiday Inn®Kids Eat Free place mat menu and crayons. Service Expectations Breakfast and dinner service must be provided. • Waited table service is required. The food outlet(s)must comply with the minimum opening and closing times. • Breakfast service must be provided for a minimum of three hours beginning no later than 06:30. • It is permitted to open for breakfast service at 07:00 on weekends/holidays. • Lunch service is permitted. • Dinner service must be provided for a minimum of four hours beginning no later than 18:00. • Airport and Airport Area hotels must keep the restaurant open until 23:00. 35791 A colleague must be present and visible in the restaurant and other Food&Beverage outlets at all times during hours of operation. Colleagues must welcome guests as they enter the Food& Beverage outlet.[2734] Food & Beverage colleagues must be trained to understand all menu items.[688951 New Build Conversion Renovation Replacement a Existing Generated on:Wednesday.Jun 1'2.2010 Page 112 0[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn E L 1 AUG ' ` 2016 BY: • Colleagues should have c-.' r;. c food allergens and restrictions[68896] Colleagues must not gather at guests'tables or the cashier stand.[55368] Restaurant colleagues must seat guests only at clean,fully set tables. '5705] Occupied tables must be serviced/checked regularly during the meal occasion. sa] Guest checks must be presented fully complete and ready for payment. Guests must be thanked for dining before leaving the restaurant. Tables must be promptly cleaned. Food&Beverage->General-%Collateral /Stationery A Kids Eat Free menu must be available for all meal periods provided in the main restaurant. • Kids Eat Free menus must offer a minimum of one vegetarian option. • When using the lessor/franchise concept menu,a minimum of one menu selection must be vegetarian. [96582] • Must be the Holiday Inn®brand produced Kids Stay& Eat Free Menu • If the food outlet is leased by a third party or has a franchise concept, it is permitted to use the lessor/ franchise menu and activity. , • Brand approved Kids Eat Free coupons are required. i811011 • Dishes suitable for guests with allergies,sensitivities or preferences should be provided.[29010] • Kids Eat Free menu should include freshly prepared items including grilled lean meats and fish,steamed vegetables,wholegrains and fruits.[32570] Food&Beverage->Dining The Start Fresh program is required as follows: • The Start Fresh merchandising package must be reprinted a minimum of one time per year at the direction of IHG. lJ 'Mart Fresh Menu Printing • Trademark and signature breakfast entrees must be prepared according to Start Fresh recipe cards. U Start Fresh Guide-Recipes 154 New Build > Conversion ' Renovation Replacement a Existing Generated on:Wednesday,Jun 22,2016 Page 113 ©[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn CZEVE AUG 2 `+ 2016 b The CASH program is required. BY: • The CASH merchandising program must be reprinted at a minimum of one time per year at the direction of IHG®. • Trademark and signature dinner entrees must be prepared according to CASH recipe cards. Restaurant must meet the following: • Accommodate a minimum of 1.39m2(15ft2)per seat ' 0 Menus must list a selection of hot and cold items suitable for all meal periods. A seat yourself sign is not permitted. Lighting levels must be adjustable to suit the time of day and guest activity in the restaurant. 144 111 • Must provide lighting types as required for all intended uses of the space �+ 0 " .. • All fixtures must have dimming capabilities and contain all components required for dimming, i.e., dimming ballast,etc. • Must provide warm color lamps • Recessed fluorescent downlight fixtures are permitted. c•' 0 -= • Fluorescent fixtures sized .6m x .6m(2ft x 2ft)and .6m x 1.2m(2ft x 4ft)are not permitted. SI 01 • Step lights are required for all level changes in the restaurant. Food&Beverage-> -1 Breakfast Breakfast must include the following: • A selection of locally relevant hot and cold dishes Additional Start Fresh food specifications are as follows: s t i'J ittt • Eggs prepared in bulk(scrambled eggs)must be pasteurized. • Additional fruit juices must be made from concentrate and pasteurized. The Start Fresh merchandising package must be displayed as follows: See also ID number 55376i SI New Build 0 Conversion ..' Renovation Replacement Existing venerated on:Wednesday,Jun 22,2016 Page 114 n [2016]Intercontinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn lICZEVE71 is AUG 2 2016 • The Start Fresh quality poster must be displayed in the Check in area. • A second Start Fresh quality poster is permitted at the restaurant entrance. BY: • The Start Fresh menu must be offered to all guests. • The Start Fresh room service menu must be incorporated into the Directory of Services (Guest Services Directory). • The Start Fresh pre-order menu must be placed in every guest room. • When a buffet is served,a Start Fresh buffet information sign, unless the buffet price and description is part of the menu Breakfast must not be advertised as free. • If breakfast is incluceG,guests should be informed that"breakfast is included with the rate".[2741401 Food&Beverage->Dining->Breakfast Service Expectations All Food&Beverage colleagues must be knowledgeable and empowered to honor the Hospitality Promise. 587i Morning matters Service Signature#1 is required as follows: • All tables must be pre-set with juice glasses to hold a minimum of 237m1(8oz)serving of juice. -53791 • Servers must approach the table with a Simply Orange branded carafe filled with Simply Orange Juice. [7665 0 Start Fresh Guide See also ID number 55849 • Orange juice must be offered to all guests.;., .;.,.. • Servers are permitted to offer a 414m1 (14oz)large serving or 11 carafe. Morning matters Service Signature#2 is required as follows: • All tables must be pre-set with coffee mugs or cups with saucers. • Coffee must be served in an IHG approved unlabeled coffee Thermos filled with freshly brewed coffee. '83053 Morning matters Service Signature#3 is required as follows: • New Build Conversion Renovation Replacement . Existing Generated on Wednesday.Jun 22,2016 Page 115 ©[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manu J ©icEV L1}ltent published on:Jun 22,2016 Holiday Inn {I;i �.� AUG2 92016 !J • The server will estimate a range of time in mintiti95'durirtgiivfncflhe guest should expect to receive their entrée. • The server must reset the time, should the order be delayed. • The breakfast meal must be delivered within 15 minutes of taking the order. • If an item preparation time exceeds 15 minutes,the guest must be informed at the time of ordering. • I the orae[delivery tune exceeas -id minutes or the quoted time, it should be provided at no cosi. Morning matters Service Signature#4 is required as follows:[55523] • A complimentary Holiday Inn®approved cup and lid must be verbally offered to each coffee drinking guest prior to departure. Expires I Sep 29.2016 Ca Holiday Inn Hotels Morning matters to go coffee cup GI Snapping List • A complimentary Holiday Inn®branded cup and lid must be verbally offered to each coffee drinking guest prior to departure. Sep 30.201. Where a guest selects a Fresh Start Breakfast Buffet, the service must comply with Morning matters Service Signatures#1,#2 and#4. -- : ' . number Nt•kr��.�::.1 • .�l�.�rY�: t•..�I: Guest checks must be presented to the guest at the time the entrée is served. • - • • t tt.• 38306. Food&Beverage->Dining->Breakfast Buffet Where a buffet is provided, it must meet the following: '1'0 • Constructed of permanent millwork • Solid surface countertop, natural or engineered '.i' 0IP # • Built-in sneeze guards -* -' • Facade finished in millwork, stone, metal,glass or tile '''0 e • Plastic laminate is not permitted.[39& `+� Q 11. 4 el • Portable units are not permitted.[398"b; 'V 01 # a • Skirted tables are not permitted.[89849; $9,1 # Pi %'New Build 0 Conversion 41110 Renovation 4 Replacement Ats Existing Generated on:Wednesday,Jun 22,2016 Page 116 C[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22.2016 Holiday Inn 1XCMIEVIr'' AUG 2 2016 L Guidelines BY: Where a Start Fresh breakfast buffet is provided,the following minimum items must be included in the Continental portion: 75231 See also :!. ,_a 55390 • Oatmeal in portion control(PC)packaging or oatmeal in bulk form.;3830551 • Two fresh cut fruits displayed separately or mixed 55529] • Syrup based canned fruit products are not permitted.. ,5530] • Three whole fresh fruits • Two sweet and three non-sweet bakery items.[3830541 • Pre-toasted bakery items are not permitted. -637] • Three types of cold cereal in portion control(PC)packaging • 531- See also. s number 55399 • One granola or bran cereal in portion control(PC)packaging :,532j See also ID number 55399 • Two flavors of Greek fruit yogurt in portion control (PC)packaging.[163089] • Two flavors of traditional fruit yogurt in portion control (PC)packaging.`t 3nPo1 See also :v number 163086 • Whole and/or 2% milk in portion control(PC)packaging 335] • Skim and/or lowfat milk in portion control (PC)packaging 55534] • A minimum of three jams/jellies in portion control (PC)packaging 155538] New Build 0 Conversion Renovation Replacement j,: Existing Generated on:Wednesday.Jun 22,2016 Page 117 C[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn See also ID ,: ber 00 AUG 2 2016 BY: • Jams and jellies in squeeze style packets are not permitted. • Portion control (PC)butter and non diary butter spread • Additional cold food items are permitted. Where a Start Fresh buffet is provided, hot buffet selections must include the following minimum quantities: • One egg dish • Two breakfast meats � 1 See also ID number 381080,55391 • One breakfast potato that is not deep fried ee also ' number 5396,55 • Additional hot food items are permitted. • Machines(e.g. waffle irons, pancake machines, etc.)used by guests to prepare griddle items are not permitted on the buffet. • One griddle item prepared in the back of the house(e.g. French toast, pancakes or waffles)unless colleagues are actively preparing griddle items for guests(display cooking)at the buffet. Where a breakfast buffet is provided,the service must comply with the following: • Hot food items must be served in an appropriate sized chaffing pan. • Hot food chaffing dishes must be covered with a lid that does not require total removal for guest access. [55563] • Containers of food items must be replenished by replacing the container. Adding food to an existing container is not permitted. • Breakfast meats must be displayed atop drainage screens. • Empty pans on the buffet are not permitted. • Hot food items held in the kitchen must not be prepared more than 20 minutes prior to placement on the buffet. • Must use front of the house serving utensils appropriate for products served. �^ New Build Q Conversion Renovation Replacement Lit, Existing Generated on:Wednesday,Jun 22,2016 Page 118 0[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22.2016 Holiday Inn • Where portion control oatmeal is served, an IHG approved hot water dispenser must be provided. :058] • An IHG®approved toaster is required. O F&B Vendor Resource List AUG 'cult • Beverage machines are not permitted within guest view. BY: • Juice and coffee are permitted on the buffet if included in the buffet price. Where a breakfast buffet is provided, holding times for items on the buffet are required as follows: • Eggs: 15 minutes .301 • Potatoes: 30 minutes 155581] • Breakfast meats: 75 minutes,55582] • Griddle items: 15 minutes .,31 • Where hot cereal is provided, it must be hydrated and stirred every 15 minutes. Where a Start Fresh Breakfast Buffet, is provided, it must comply with the following: • Food products must be Start Fresh menu brands. GI Start Fresh Purchasing Specifications See also ID nu • Breakfast menu service must be offered whenever buffet service is available.!r- • The buffet selection must be a cold buffet or a full buffet(hot and cold items). • A Start Fresh buffet poster with price and description must be visible at the restaurant entry unless the buffet price is listed on the breakfast menu. See also ' 55377 Guests must be able to request cook to order breakfast egg items. Food&Beveray; ..i,ar:y->Lunch Food&Beverage->Dining->Lunch>Service Expectations When lunch service is provided,the first course and/or entree must be delivered within 15 minutes of ordering. 4'' New Build .:5 Conversion Renovation Replacement . Existing Generated on:Wednesday,Jun 22,2016 Page 119 Ct,[2016]InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn w; U IU BY: • If an item preparation time exceeds 15 minutes,the guest must be informed at the time of ordering., sssl • If the first course delivery time exceeds 15 minutes or the quoted time, it should be provided at no cost. 1555921 Food&Beverage->Dining->Dinner The CASH Lobby Banner must be displayed in the Check in area no later than 12:00 through the closing time in the restaurant/bar. Food&Beverage->Dining->Dinner-; Service Expectations The dinner first course and/or meal must be delivered within 15 minutes of taking the order. • If an item preparation time exceeds 15 minutes,the guest must be informed at the time of ordering. , • If the first co.,rc delivery time ;c:c,s 5 minutes or the quoted time,it should cs f1C�C cI The CASH Dinner and Drink Menu must be offered to all guests.[383064) • It is not permitted to preset menus on tables.[383065) The guest check must be presented as follows:[383066) • In a check presenter 3Juor1 • With a Holiday Inn®pen 1830331 G7 Dinner buffets are not permitted. tro6cL Dinner must be included in the room rate or charged to the guest. • Dinner must not be advertised as free. Food&Beverage->Dining->Furniture, Finishes and Equipment Where provided,the attendant/cashier stand must meet the following:[89782] '* a • Consistent in style and finish with the restaurant concept 'p'O 41 At a • All wiring,equipment and work areas concealed from guest view 4 **- Seating Seating that coordinates with the decor of the dining area must be provided.[89852) IP 01 # a `r' New Build Conversion Renovation Replacement 1R Existing Generated on:Wednesday,Jun 22,2016 Page 120 120161 InterC:ontinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual Content published on:Jun 22,2016 Holiday Inn TIZCIEEVIET See also ID number 22725 26324 11 AUG 2 2016 BY: • Must equal 40%of the total guest room count,at a minimum I'O P 1111 • Fabric upholstered seats gi'O P 4 a • Banquet and stacked chairs are not permitted. O• a a • An upgraded vinyl upholstery is permitted on the seat of booths. O S 4 a • Lobby seating does not contribute to the required minimum seating calculation., IP OP # a • Where a bar or lounge is contiguous with the restaurant,the seating numbers may be combined to equal the required minimum of 40%.,'89862] IPO P # a A combination of two-top and four-top dining room tables is required. O P At a Tables must coordinate with the decor of the dining area and meet the following: IP O P * Ili • Secure decorative base ,°, I'O * Pa • Folding banquet tables are not permitted. ',,9,i81 10.OP At i Decorative window treatments must be provided.[898281 I 0 I* a An audio system must be provided in the restaurant. 7781 .O P 4 • Background music consistent with the restaurant concept 09779] •O I # k • Where paging is provided,audible in the restaurant only :7801 I'OP it a • Where restaurant entertainment is provided, it must not be audible in other areas of the hotel. =ood&Beveracc Furniture, Finishes and Equipment China is required in all food and beverage outlets: • Appropriate for the menu concept • Appropriate for use Glassware is required in all food and beverage outlets as follows: =' ,. • Transparent 39] • Uniform in pattern , • Appropriate for use • Non-disposable plastic tumblers are permitted for soft drink service. Flatware is required for all food and beverage outlets as follows: New Build Conversion Renovation Replacement is Existing Generated on:Wednesday,Jun 22,2016 Page 121 ®(2016)InterContinental Hotels Group.All rights reserved. Exhibit A Brand Standards Manual I Content published on:Jun 22,2016 Holiday Inn • Appropriate for the menu concept AUG 2 9 2016 • Appropriate for the menu item Napkins are required in all food and beverage outlets as follows: BY: • Disposable three-ply full sized paper napkins are required for breakfast and lunch service unless linen napkins are provided. • Linen napkins are required for dinner service. • it is recommended ina black or dark colored napkins be available on guest request.r 1 Linen tablecloths are permitted. '56511 Booster seats are required in all food and beverage outlets and must be offered when seating guests with children. • Must be cleaned and sanitized after use High chairs must be available and be clean and well maintained. • Commercial grade Food& 2" -- Fixtures and Fittings Hours of operation must be displayed at the entrance to Food&Beverage outlets. `Q` Artwork must be provided in all Food and Beverage outlets.(102720] el+Of P # al • Professionally designed artwork program or decor package :7461 *O I • Scaled appropriately for the space[112747] 510 # al • Hard-wired artwork lighting a! 5'OP # 'it • Promotional signs/artwork are permitted during temporary promotional events only and are not to be part of the permanent artwork/decor package.[112746; $'* IR • Temporary exhibits are not permitted. 1127501 5' • Artwork for sale is not permitted. 12751] 54 O • r-e:manendy ir.sia:iea a:Ework lighting is recommended at hotels other than new build.[1127551 Food&Beverage In Room Dining / Room Service Room service is required and must be offered at a minimum during the restaurant's hours of operation. New Build 1 Conversion BP'Renovation Replacement 7t Existing Generated on:Wednesday,Jun 22,2016 Page 122 C[2016]InterContinental Hotels Group.All rights reserved. Exhibit B Restaurant Floor Plan .::te_l_Jl- I JI II 1-\II U El a I' ii V I®I Ni IL—.--iI v I®1 " 1 crap V I _ PAEP�HEa l _ EtFCTRICJ4. ® I 'S IT'S 6..�t.�91 1 AK ® IM I C' I� 1I�RR $T® - wp I e 4,lo Co 0 s? 0C 30 a up U0. 1) COOLER "% tzar e Da on r1CC=EAF —i>01 � BAR / • {1 L• 16-r ♦♦♦♦♦♦ 41 '711,1" HEsrAuW.yT SM ES ♦♦�♦ EN OR RPST liRA�TI SITTING•♦•f-i ♦ Fe • / 1 Exhibit C Location Map '� , « . .yr,. e.y+ i may^ ._ y M' ..::...4.,‘,44,. , xiM ..✓ IIT'. Y t,. . , ; '" _. 'k, r� Trophy Club r� f r ,� II Aa ,./ Town Boundary I .fid -. 1114.4,. 4 dr„ { •1ter.. r for ; • ,4,410' 1' r, ..'.. x "3" s.., ,q � ,.qy 1 - -,� I ^. A `fir �r}"10.4/11".-"''' '� °w�._;, ... li L 1 tt�s • `.."".•,:,,,'""''..%°0', a r JJ fMY ) .________„---,,,,,,, ' N + -fir s �,�-�%r:+ c,, t A j„> c�41a'iy''S 1ai bt Y ,w c xE' y ,q< �r sem. .fes $ al M • yY, .„-� '4,° Holiday Inn bite III ,,,,�,� r: _ •~ � - � .ts ` i � ” - ` � Plaza Dr. s k`` y ` ` t ^' ' 1 - _+ City of Southlake .. s, r y r ,_ y #akx ,. t sys _ir '1,;� ,�' .r,ay'y` - "�'s' ,y insigirai)1 fir'+ ° i' kv3 '• a �R i '.�. +4 t t:. A Exhibit C Zoning Map bill . .1101111.111 .2 _;zw...2:I ›- 11111,4 i *gig' 112% _ 2 1111610fty.111111111. 1111111_4110#0.0., Y i .3i , Ar -. . _ - -- . 941 ;dower1p / I / 4 ' 7% iLj - 'r -'a ,..__ ... PDS4 I�ad ,- HAMPTON #. D INN 0 �• o _�44JE VALUE "PLAC - fr--- HO EL S. \\