ORD 2025-05 Solid Waste TOWN OF TROPHY CLUB, TEXAS
ORDINANCE NO. 2025-05
AN ORDINANCE OF THE TOWN COUNCIL OF THE TOWN OF
TROPHY CLUB, TEXAS, GRANTING A FRANCHISE
AGREEMENT TO COMMUNITY WASTE DISPOSAL FOR SOLID
WASTE AND RECYCLING COLLECTION AND DISPOSAL
SERVICES WITHIN THE CORPORATE BOUNDARIES OF THE
TOWN OF TROPHY CLUB, TEXAS; AUTHORIZING THE TOWN
MANAGER TO NEGOTIATE AND EXECUTE THE FRANCHISE
AGREEMENT SUBJECT TO THE PROVISIONS OF THE TOWN
CHARTER; PROVIDING A REPEALER CLAUSE; PROVIDING A
SEVERABILITY CLAUSE; PROVIDING A SAVINGS CLAUSE;
AND PROVIDING AN EFFECTIVE DATE.
WHEREAS, the Town of Trophy Club ("Town") is a home rule municipality
acting under its charter adopted by the electorate pursuant to Article XI, Section
5 of the Texas Constitution and Chapter 9 of the Local Government Code; and
WHEREAS, the contract with Allied Waste Services of Fort Worth, LLC,
dba Republic Services of Fort Worth, for solid waste and recyclable materials
collection, transportation, and disposal services will expire on May 31 , 2025; and
WHEREAS, the Town solicited proposals for solid waste management
services within the corporate boundaries of the Town pursuant to RFP No.
TMO2024-02 and finds and determines that a franchise agreement should be
granted to Community Waste Disposal (the "Contractor"); and
WHEREAS, Section 10.03 of the Town Charter provides that the Town
Council, after public hearing, has the authority to enter into a franchise
agreement by ordinance; and
WHEREAS, the Town Council finds and determines that a franchise
agreement should be granted to the Contractor to be effective beginning on June
1 , 2025, to provide solid waste management services for the benefit of the
health, safety, and welfare of the general public.
NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF
THE TOWN OF TROPHY CLUB, TEXAS, THAT:
SECTION 1.
All of the premises and recitals above are true and correct and are hereby
incorporated in the body of this Ordinance as if fully set forth herein.
ORDINANCE 2025-05 Page 2
SECTION 2.
The Town of Trophy Club, Texas (the "Town") hereby grants a franchise
agreement to Community Waste Disposal (the "Contractor") to be effective on
June 1, 2025, in accordance with the schedule, scope of services, rates, and
other acceptable terms provided in the proposal submitted by the Contractor in
response to RFP No. TMO2024-02, which is attached hereto as Exhibit A (the
"Proposal") and is incorporated in the body of this Ordinance as if fully set forth
herein.
SECTION 3.
The Town Manager is hereby authorized to negotiate and execute a
franchise agreement with the Contractor, subject to the requirements of the Town
Charter and in accordance with the Proposal, and subject to review and approval
by the Town Attorney.
SECTION 4.
This Ordinance shall be cumulative of all other provisions of ordinances of
the Town, except where the provisions of this Ordinance are in direct conflict with
the provisions of such ordinances, in which event the conflicting provisions of
such ordinances are hereby repealed.
SECTION 5.
It is hereby declared to be the intention of the Town Council that the
sections, paragraphs, sentences, clauses, and phrases of this Ordinance are
severable, and if any section, paragraph, sentence, clause, or phrase of this
Ordinance shall be declared unconstitutional by a the valid judgment or decree of
any court of competent jurisdiction, such unconstitutionality shall not affect any of
the remaining sections, paragraphs, sentences, clauses, or phrases of this
Ordinance; since the same would have been enacted by the Town Council
without the incorporation in this Ordinance of any such unconstitutional section,
paragraph, sentence, clause, or phrase.
SECTION 6.
All rights and remedies of the Town are expressly saved as to any and all
violations of the ordinances of the Town that have accrued at the time of the
effective date of this Ordinance; and, as to such accrued violations and all
pending litigation, both civil and criminal, whether pending in court or not, under
such ordinances, same shall not be affected by this Ordinance, but may be
prosecuted until final disposition by the courts.
ORDINANCE 2025-05 Page 3
SECTION 7.
EFFECTIVE DATE
This Ordinance shall become effective upon passage and approval by the
Town Council, and it is so ordained.
PASSED AND APPROVED by the Town of T ophy Club, Texas, this the
13th day of January 2025.
.®* ROPhy
Jea i ny ayor
ATTEST: �—
Tommy Dixon, n Secretary -----
APPROVED AS TO FORM:
D an , Town Attorney
ORDINANCE 2025-05 Page 4
Exhibit A
Proposal
Town of Trophy Club, Texas
Request for Proposals
Solid Waste Management Services
RFP No. TMO2024-02
Proposal Closing Time
3:00 PM Thursday, November 14, 2024
TROPHY CLUB
w
CommunityWaste Disposal.com
Since 1984
Exhibit A
2010 California Crossing Road
Dallas, Texas 75220‐2310
Ph 972.392.9300 Fax 972.392.9301
November 13, 2024
Town of Trophy Club
Attn: April Duvall
Director of Finance
1 Trophy Wood Drive
Trophy Club, TX 76262
RE: RFP #TMO2024-02 Solid Waste Management Services
Dear April,
Community Waste Disposal (CWD) is pleased to have the opportunity to provide the attached proposal for
the Town of Trophy Club Residential and Commercial Solid Waste and Recycling Collection Services.
CWD agrees to be bound by the proposal submitted and to provide the services specified. We further agree
that the proposal is a firm and irrevocable offer for ninety (90) days. All content and pricing listed in this
proposal are based on information provided to CWD exclusively through this request for a proposal process.
CWD will use the basis of the proposal submitted to negotiate a mutually agreed contract for an initial term
of five (5) years and a mutually agreed optional extension.
Community Waste Disposal is the largest independently owned solid waste and recycling company in North
Texas. Solid waste, as well as recycling collection, is our business. From the onset in 1984, CWD has
prided itself in being the most innovative company when it comes to designing programs that best fit our
customers' needs. We employ more than 500 dedicated men and women, many of whom have been with
CWD for five or more years. We operate 190+ collection vehicles (97% are Compressed Natural Gas) that
are maintained by our on-site truck shop and CNG fueling stations.
CWD is 100% privately owned and operated. We do not operate under the best interest of private equity
firms, corporate shareholders, or answer to a board of directors, only our customers. With CWD, you will
not be the recipient of some corporate initiative or restructuring, but rather a personalized approach and
service that is catered to the needs of the customers in your Town.
CWD strives for excellence in doing what we do best, and our focus on our service area provides great
benefits for our customers. Due to our longevity, it should be obvious that we are not interested in building
a solid waste and recycling company in a hurry in order to sell it and depart from the industry. We are still
in business because we offer what the other solid waste haulers cannot: personalized programs where value
is placed on building lasting partnerships with our customers.
w
Community Waste Disposal.com
Since /984
We attribute CWD’s ability to control the quality of service and cost of doing business due to several
strategic decisions we have made:
1. One Central Location
By operating out of a single location at 2010 California Crossing Road in Dallas, CWD has
complete visibility over the entire operation. Managing multiple sites creates barriers to truly gauge
the quality of service across the Metroplex. CWD owns 25+ acres at our location and house every
aspect of the operation.
2. No Call Center
CWD’s Customer Service Department is housed directly below the owners of the company and
this gives us transparency and control over the quality of service. The Town can rest assured that
no calls will be answered in a different state that services 100+ cities.
3. Leveraging Technology
CWD utilizes Third Eye Service and Safety Verification on all new vehicles to monitor drivers
while they are on route. This state-of-the-art technology gives CWD operations complete visibility
over every aspect of the driver’s day, from video service verification to safety monitoring.
4. Privately Owned and Operated – No Shareholders, No Private Equity
CWD is the largest independently owned waste company in North Texas and the only area company
to achieve this all through organic growth. CWD has never purchased another company or changed
the company name in the 40 years of operating. According to the July 31, 2024 article by Waste360
magazine (found here) , CWD is the 23rd largest waste hauler in the United States based on 2023
revenue. Large enough to make an impact, but small enough for you to reach a decision maker.
5. No Subcontractors | No Temporary Staffing Agencies
CWD does not utilize any subcontractors for routine collections, giving us greater control over the
quality of the work being completed.
6. Investing in Our Employees
Since CWD was established in 1984, Greg Roemer has operated CWD with the day-to-day
employees in mind. We are able to eliminate the need for subcontractors and temporary staffing
agencies by investing in our employees through several programs that include:
i. Quarterly Profit Sharing – employees earn up to 8% of prior twelve months earnings.
Program has paid out over $15,000,000 since its inception.
ii. Hiring, Referral and Safety Bonuses – CWD employees have several avenues to obtain
different bonuses such as: clean DOT safety inspections ($1,000), referral / hiring
bonuses (up to $5,000), and attending weekly safety meetings.
iii. Competitive Incentive Based Pay
iv. Major Medical Coverage, 401k Matching and other Industry Leading Programs
We appreciate the Town of Trophy Club’s decision to include CWD in proposals for solid waste and
recycling services. CWD is uniquely positioned in the North Texas markets to provide precisely the service
that the Town currently has and is looking to continue. We are confident the competitive proposal that has
been submitted by CWD will show the Town our interest in this partnership.
Sincerely,
Jason Roemer
President | Community Waste Disposal, L.P.
jroemer@cwd.to | 214.418.5017
2010 California Crossing Road
Dallas, Texas 75220-2310
Phone 972.392.9300
Fax 972.392.9301
Confidential Information
CWD considers this material as proprietary rate information that could
affect their competitiveness if the waste services contract goes to
competitive bid process. Therefore, CWD requests that their proposal
content and all associated discussion information to be exempt from
public disclosure. CWD requests this information is exempt from Public
Records and is only allowed to be part of Public Records, after a ruling
of the Attorney General of Texas.
Community Waste Disposal.com
Since 1984
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
Solid Waste and Bulk Service for Residential Units
CWD has provided a base proposal that offers twice per week trash (customer
containers/bins)and once per week bulk and unlimited tied &bundled brush collection to
each resident,utilizing 2024,CNG Semi Automated Rear Load Vehicles
Town of Trophy Club – Executive Summary
1
CWD will utilize Rear Load vehicle for the trash, bulk and
unlimited tied & bundled brush collection
Solid Waste / Bulk /
Tied & Bundled Brush 2xWeek
Customer Bags/Bins 20.72
Note (1)All rates provided INCLUDE 12% franchise fee (base rate x 1.12) and
disposal but excludes any other City Administrative Fees and Taxes
Note (2)
Solid waste rates INCLUDE 1xWeek bulky waste and unlimited tied &
bundled brush collection. Bulky waste can be collected in unlimited
quantities, with the first 4-cubic yards at no charge. Quantities above 4-
cubic yards will be billed to the resident at $15.00 cubic yard
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
Recycle Service for Residential Units
CWD has provided a Base P roposal that offers once per week recycle collection to each
resident utilizing 2024 or newer, CNG Semi Automated Rear Load (recycle) GVW
Compliant Vehicles, picking up a CWD provided, brand new, 18-gallon green recycle bin.
Additionally, CWD has provided an alternate proposal for every other week recycle collection
Acceptable recycle materials include: mixed waste paper (including corrugated cardboard,
newspaper, junk mail, phone books, beverage packaging, cereal boxes, chipboard,
envelopes, magazines, etc.), steel and tin (fruit and vegetable) cans, aluminum cans, aerosol
cans, plastic containers #1, 2, 3, 4, 5 & 7, and all colors of glass bottles / jars / containers.
Town of Trophy Club – Executive Summary
2
Option Container 1xWeek
Base CWD 18g Bins 4.09
Optional Upgrade CWD 95g Carts 7.50
Note (1)
All rates provided INCLUDE 12% franchise fee (base rate x
1.12) but excludes any other City Administrative Fees and
Taxes
CONFIDENTIAL
3
Residential Door-side Household Hazardous Waste and Used Electronics Collection
is an additional service CWD provides to residents so that home-generated waste, including
household hazardous waste, can be safely and easily disposed of or recycled. Door-side collection is
an effective avenue to encourage participation by those who cannot, or will not, drive to events or
drop-off locations. Upon request, CWD will provide all residents Door-side HHW & Used
Electronics Collection services and will provide a collection kit, instructions, and a collection date to
the resident. All HHW material is processed at CWD’s TCEQ certified facility at 2010 California
Crossing Rd, Dallas, TX 75220
Community Waste Disposal.com
Since 1984
Service Type Per Home Per Month
In addition to trash/recycle option
On-call Door-side HHW and Used Electronics
(1xMonth)$0.90
Town of Trophy Club – Executive Summary
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
Free City Services
6
CWD has a wide range
of commercial services, with
containers varying in size
from two to forty cubic yards.
Description Frequency Service Cost Per Home Per Month
(included in proposal pricing)
Drop-off Event 2xYear
11 – 30yd roll off hauls per
year for biannual drop-off $0.05
City Roll Off Services
Addendum #2 Annual 43 – 30yd roll off hauls per
year $0.03
City Front Load Services 2xWeek 7 – 3yd front load containers
2xWeek -
Performance Bond Annual $100,000 -
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
7
At CWD, we purchase nothing but the latest, highest quality equipment. For the Trophy Club
contract, all trucks will be Compressed Natural Gas (CNG).
Equally important, each route truck is equipped with extra axles to ensure they are GVW compliant.
Due to the reduction of weight per square inch per tire this can save the City hundreds of thousands
of dollars in street repairs.
The following 2024 models will be utilized for this contract.
Town of Trophy Club – Executive Summary
4,700 – 18-Gallon Recycle Bins
Value - $117,500
Grand Total - $2,621,500
52 – Commercial Front Load Dumpsters
Value - $104,000
6 – CNG Semi Automated Rear-Load
GVW Compliant Trash/Recycle Trucks
Value - $2,400,000
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
City/Town
Oak Leaf
Southlake
Pantego
Dalworthington Gardens
Glenn Heights
Start Date
January 2024
October 2023
September 2023
September 2023
June 2022
Previous Vendor
Barnes Disposal
Republic Services
Republic Services
Republic Services
Waste Management
Transition Plan
A successful transition begins with good communication. Each municipality has different needs, therefor no
two plans are exactly alike. CWD management understands this and will customize a plan just for you.
Below is a tentative transition plan for the Town of Trophy Club.
8
Community Waste Disposal.com
Since 1984
In the last five (5) years, CWD has successfully transitioned fifteen (15) municipalities. The most recent are
listed below
We encourage you to contact these cities to learn more about their transition. See Tab 6 for a full list of
CWD’s municipal partners and contact information
Town of Trophy Club – Executive Summary
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
Startup Campaigns & Communication
When choosing a new waste disposal company, reviewing the startup plan is a must. In recent years,
CWD has successfully implemented its award-winning services in several communities. CWD will
develop a full color service brochure that explains services provided (specific to Town of Trophy
Club), collection days, and how to reach us with questions.
7
Examples of CWD brochures for startup campaigns
Town of Trophy Club – Executive Summary
CWD’s in-house graphic designer can also create service specific graphics to be used on social
media and utility bills to educate residents on collection guidelines and best practices.
CONFIDENTIAL
8
CWD Vehicle Technology
3rd Eye Video Safety System, Live GPS Tracking & Video Service Verification
The 3rd Eye video-based safety program and transportation intelligence platform transform fleet
performance. The 3rd Eye system utilizes a combination of video footage, driver
intelligence, and personalized performance profiles to provide a comprehensive view of risky driver behavior.
Live GPS Tracking and Breadcrumb Trails
CWD will utilize GPS tracking through 3rd Eye’s integrated truck system on collection vehicles used for this
contract. GPS breadcrumb trails are made instantly available to CWD and City Staff to see exactly where the
trucks servicing the City are and where they have already been that day.
Continuous Video Recording and Service Verification
In addition to the 3rd Eye Safety Monitoring and Live GPS capabilities, CWD trucks servicing the City will
be equipped with their Verif-Eye Service Confirmation System. Each collection truck is equipped with 4-6
cameras (depending on type) and the Verif-Eye system allows for those cameras to be continuously recording
throughout the day. In the back office, CWD employees and managers have the ability to search by address
and submit a request for a 1–5-minute video. There is no charge for the video request and the media link to
the video is provided typically within minutes.
CWD will grant the City access to Live GPS tracking of all vehicles used in this contract
Community Waste Disposal.com
Since 1984
Example of 3rd Eye GPS breadcrumb trail
of a Colleyville residential driver
Example of an on-demand service
verification video
Town of Trophy Club – Executive Summary
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
9
Residential Construction Debris
The CWD Residential Roll Off is ideal for residential clean up. The vehicle is smaller and lighter than large
industrial roll off trucks, making it more suited for residential driveways and surrounding property.
The 12 cubic yard container is low to the ground and easy to load. For just $450.00 the resident will receive:
•Container Delivery
•One Weeks Rental
•One Haul (includes disposal)
CWD will invoice the user.
Single Axle light weight
vehicle is sized for
residential properties
12 yard container is
easy to load
Town of Trophy Club – Executive Summary
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
Storm Debris Management Program:
At the City’s request, CWD will dispatch crews to provide swift Storm Debris Management (SDM). Depending on
the damage or size of the storm, CWD will deploy one or both of the following SDM Teams:
Team 1: Rear Load and Boom Trucks:
This team will consist of 2 trucks and 3 CWD employees. Rear load crews are excellent for bulky
waste items or narrow residential streets, whereas Boom Trucks excel at quickly collecting fallen
trees and brush piles with a lift arm. Under CWD’s supervision, up to 59 trucks and crews can be
dispatched on Saturdays and Sundays. The charge is $260.00 per truck hour plus disposal or
$15.00 per cubic yard plus disposal.
Team 2: Open Tops and Bobcats:
Again, CWD employees will provide and operate bobcats to load CWD open tops. This system is
excellent for demolition of large structures. In a most recent tornado event, CWD members of
Team 2 cleared over 1,520 yards of debris in just 133 hours. The charge is $125.00 per bobcat
hour plus standard roll off open top haul rate.
On short
notice, CWD
will deploy
SDM crews
10
Town of Trophy Club – Executive Summary
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
11
Transfer Station
Landfills are often located far away and in undesirable areas. Additionally, the roads in and out are seldom
paved and are often laden with scattered debris; not the place for a homeowner and their personal vehicle! By
contrast, CWD owns and operates a registered transfer station at 2010 California Crossing Rd., Dallas, Texas
75220. The area is solid concrete, well lighted, security accessed, and completely camera-monitored, 24/7. City
residents will have access to this facility for their residential disposal needs.
Town of Trophy Club – Executive Summary
Town of Trophy Club residents will have access to CWD’s transfer station up to once (1) per
month to dispose of up to 4CY of bulky waste or brush.
Community Waste Disposal.com
Since 1984
CONFIDENTIAL
12
Landfill Availability:
Some of the D/FW area landfill owners would like the public to believe that there is a shortage of
disposal space. The suggested conclusion implies that if you don’t do business with a landfill owner, you
may someday be without a site on which to dispose of your trash. In the foreseeable future, nothing
could be farther from the truth. In fact, the ability to divert large volumes of monthly tonnage at any one
of D/FW’s 16 disposal sites allows for competitive bidding, resulting in lower disposal rates. Within 50
miles of CWD’s refuse transfer station is disposal capacity totaling “784 remaining” years, assuring you,
the customer, cost effective disposal options.
Town of Trophy Club – Executive Summary
CONFIDENTIAL
Community Waste Disposal.com
Since 1984
Contract Cost Adjustments:
Not all services are affected by the same cost increases, or include the same portions of cost. For example,
recycling collections have a very small disposal cost (10%) due to contamination, while roll off containers may
have as much as a 38% disposal cost per load. We have taken our many cost components and summarized them in
two categories (disposal is covered by the City), and secured reputable third party sources that measure the changes
in each. These sources assure the Town and CWD that requested rate changes have a credible foundation. Because
of the complexities of different components for different types of services, CWD proposes that the attached
document titled “Annual Cost Adjustment Model” be negotiated and used to represent future contract adjustments
with Town of Trophy Club.
Typical cost breakdown for residential trash service
3%
74%
23%
CNG Fuel CPI Disposal
15
CPI and fuel portions of the charge reflected in this proposal are guaranteed not to change during the
first 12 months of the contract; however, we do anticipate adjustments at the beginning of the second year
of the contract, and each 12 months thereafter. We would look for accommodating contract language, such
as, “Annual Cost Adjustment request will not be unreasonably withheld or denied.”
Town of Trophy Club – Executive Summary
CONFIDENTIAL
Community Waste Disposal.com
Since 1984
14
Town of Trophy Club – Executive Summary
CONFIDENTIAL
Community Waste Disposal.com
Since 1984
15
Town of Trophy Club – Executive Summary
CONFIDENTIAL
Community Waste Disposal.com
Since 1984
16
Town of Trophy Club – Executive Summary
-,~
TOWN OF
TROPHY CLUB
PURCHASING AND CONTRACTING DEPARTMENT REQUEST FOR
PROPOSALS (RFP)
For
SOLID WASTE MANAGEMENT SERVICES
FOR THE TOWN OF TROPHY CLUB
RFP No. TMO2024-02
Issue Date:
October 14, 2024
PROPOSAL SUBMISSION DEADLINE:
November 14, 2024, BY 3:00 PM (CST) CENTRAL STANDARD
TIME
NO LATE BIDS SHALL BE ACCEPTED
RESPONSES SHALL BE DELIVERED TO: RESPONSES SHALL BE MAILED TO:
T own of Trophy C lub I Town of Trophy C lub Finance Departm e nt I
Trophy Wood Drive Trophy Wood Drive
Trophy C lub, TX 76262 Trophy C lub, TX 76262
Pre-Submittal Conference will be held: NAME AND ADDRESS OF COMP ANY
October 28, 2024 SUBMJTTLNG PROPOSAL:
C ommunity C onference Room I
T rophy Wood Drive C ommunity Wa ste Dispo s al , L.P.
Trophy C lub , TX 7 62 62 2010 C alifornia C ro ss ing Rd. ***********************************************
FOR ADDITIONAL INFORMATION Dalla s, T X 75220
REGARDING THIS RFP PLEASE CONTACT:
Apri l Duvall
Contact Person :Jas on Roemer Director of Finance
aduvall@ trophyclub.org Title: Pres ident
***********************************************
PROPOSERS MUST RETURN THIS Phone: (2 14)41 8 -501 7 Fax : ( )
COMPLETED COVER SHEET ALONG WITH Ema il : .iroem e r(@ cwd.to
THE PROPOSER'S RESPONSE:
Signature : cs::= -J'( ------April Duvall
Director of Finance Printed Nam e: ~tiS<.'l'I ~vevn-e,
aduvall@ trophyclub.org
1 Trophy Wood Drive
Trophy Club, TX 76262
Shall contract be available for Cooperative Contract use? (See Section 25, page 9) Yes __ No_!_
Ackn owle dg m ent of Adde nda: #1 X #2 X #3 #4 #5
1 of 85
Cont ractor's Initial
NOTICE TO PROPOSERS
The Town of Trophy Club is soliciting proposals for the collection and disposal of residential,
commercial and Town facility solid waste commodities including recycling. Through this
solicitation, the Town seeks proposals that will provide efficient and cost-effective options for the
collection and disposal of solid waste and recycling materials.
Sealed proposals will be received by the Town of Trophy Club, Finance Department, at the
Trophy Club Town Hall, 1 Trophy Wood Drive, Trophy Club, TX 76262 until 3:00 PM on
November 14, 2024, at which time the names of all proposers will be read aloud and proposals
duly delivered and submitted will be considered for the following:
RFP 2024-02 Solid Waste Management Services
Section 100. Delivery of Proposals
Any proposal received and time stamped after the stated closing time deadline will b e returned
unopened. Reliance on the post office or delivery services will not be considered an adequate reason
for granting an exception for failure to meet the required deadline for consideration of proposals. The
outside of the box or package should be clearly marked "RFP 2024-02 Solid Waste Management
Services Proposal" and include the proposer's name, contact person, address, telephone number, e-mail
address and attention Finance Director.
Section 110. Pre-proposal Conference
A mandatory pre-proposal conference will be conducted on October 28, 2024, at 3 :00 PM in the
Community Conference Room of the Trophy Club Town Hall, 1 Trophy Wood Drive, Trophy
Club, TX 76262. Any questions or concerns regarding the contents and requirements of this RFP
will be discussed at the conference and appropriate addendums to the RFP will be considered.
Written responses to any RFP related question received following the conference will be sent to
all parties who attend the pre-proposal conference via e-mail.
Section 120. Right to Reject
Until the final award by the Town of Trophy Club, said Town reserves the right to reject any and/or
all proposals for any reason or for no reason at all , and to waive technicalities and to proceed otherwise
when the best interests of the Town will be reali zed. Costs incurred in the preparation of a proposal are
the sole responsibility of the proposer.
Section 140. Proposer Contact with the Town
To ensure an objective, orderly award process that provides all potential proposers an equal
opportunity to compete for and win Town business, the following requirements will be enforced during
the proposal process:
1. All requests for information will be made either at the pre-proposal conference or directly to
Finance Director at (aduva ll @ trophyc lub.org). Answers to all information pertinent r eq uests
w ill be sent to all who attend the pre-proposal conference.
2. No direct contact with or lobbying of Town Management, members of the RFP evaluation
committee or the Town Council will be p ermitted during the RFP process.
3. No gifts, lunches or other gratuities will be accepted by the Town.
2 of 85
Contractor's Initial
Section 150. Information Contained in the RFP
The information set forth in this Request for Proposals (RFP) and in all appendices attached hereto
has been presented solely to assist interested proposers in making their own evaluation of the resources
required to provide residential solid waste services to the Town's residents and is not intended to be
all inclusive or to contain all of the information that a prospective proposer may desire. The Town has
made no independent effort to determine the accuracy of completeness of such information. The
proposer is solely responsible for making all necessary investigations and evaluations of information,
which will or could affect their performance including the costs of providing the requested services.
ReleaseRFP
Pre-proposal Conference:
TENTATIVE SCHEDULE
October 14, 2024
October 28, 2024, at 3:00 PM
Community Conference Room
Trophy Club Town Hall
1 Trophy Wood Drive
Trophy Club, TX 76262
This is a mandatory meeting for all vendors.
Q&A Deadline
Due Date:
November 4, 2024, at 5:00 PM
November 14, 2024, at 3:00 PM
3 of 85
Contractor's Initial
IMPORTANT INFORMATION TO PROPOSERS
Section 300. Invitation for Proposals
The Town of Trophy Club invites sealed Proposals for garbage collection and disposal, and collection of
recyclables and yard waste for delivery to permitted and/or approved recycling and/or as option yard waste facilities
from all single-family dwellings, commercial and Town facilities. The Town estimates approximately 4,504 single
family accounts collected by the winning Proposer ( also referred to in this RFP as the "Contractor") and billed
by the Town and 92 commercial accounts collected and billed by the contractor. A residential and commercial
area map can be found in Appendix B. The proposed scope of work is described in detail within this Request
for Proposals.
The Town currently has a contract with Republic Services which establishes a set fee structure for
disposal services. Once a Contractor is selected, disposal costs will also be calculated into the base
proposal. One rate will then be established for the Customer which includes the Base Proposal,
Franchise Fee and/or Billing Fee, and Disposal Costs.
The Town reserves all rights in accordance with the requirement of the laws of the State of Texas,
Town Charter, and the Town Code, without qualification, including, but not limited to any of the
following:
Select any Proposal.
Waive any formality, technicality, or
irregularity in Proposals received.
Reject any Proposals, which are not legible, not
complete or contain irregularities.
Reject any Proposals not received
on or before the due date and time
specified.
Obtain clarification from Proposers
concerning Proposals.
In order for your submission to be considered eligible, you must complete the following:
1. The Proposal must be properly completed (in ink or type);
2. The Proposal must be signed by an authorized contracting agent of your company;
3. The Proposal must be returned in its entirety with each page initialed by the
Contractor/Proposer; and
4. The Proposal shall be filed with the Town of Trophy Club Finance Department, 1
Trophy Wood Drive, Trophy Club, TX 76262 no later than 3:00 PM on November
14, 2024.
Section 320. Required Format of Proposal
• The Proposal must contain ALL of the required paperwork.
• ALL forms must be completed in their entirety and ALL questions must be
answered directly on the form and/or expanded onto additional pages when
necessary. References to company brochures and flyers will not be acceptable as
an answer.
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• The Proposal must be organized into the required sections in the required order.
• Proposals submissions shall be provided in searchable PDF format with all of the
required sections included.
• Refer to the checklist that follows to assist you in your submission.
Required Format of Proposal:
Proposals must be organized and submitted intact with all of the information 111
appropriately labeled sections in the following order:
Sealed Box with the Proposer's name and address in the upper left-hand corner and marked Sealed
Proposal for "RFP 2024-02 Solid Waste Management Services" in the lower left-hand comer
containing a minimum of one (I) USB Drives each containing an electronic copy in searchable pdf
format.
I. Proposal Cover Sheet/ Acknowledgement of Addendum(s) signed/sealed by the authorized Contractor/Proposer
2. Declaration
3 Non-Collusion Affidavit and Conflict of Interest Questionnaire
4 Power of Attorney (ifnecessruy)
5. Felony Conviction Notice
6. Proposal Form 1 Past Performance and Experience of Contractor
7. Proposal Form 2 Financial Qualifications
8. Proposal Form 3 Facilities (includes Form 3-A)
9. Proposal Form 4 Experience of Personnel
IO Proposal Form 5 Equipment
11. Proposal Form 6 Operational Plan
12. Proposal Form 7 Disaster Debris Management Plan
13. Proposal Form 8 Commercial Plan
14. Proposal Form 9 Rates, and Services
15. Statement of Compliance
I 6. Proposed Alternatives
17. Exceptions or Modifications
18. Brochures, Flyers, Promotional Material
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EXHIBITS
EXHIBIT A
Town Services and Special Events
ESTIMATE OF SERVICES TO BE PROVIDED TO THE TOWN AT NO CHARGE
DUMPSTERS -Number of oickuos mav varv seasonallv.
FACILITY NAME LOCATION SIZE QTY PICKUP
PORT-A-LETS
EVENT NAME NUMBER
TOTAL
Delivery one (1) working day prior to event aod pick-up on first working day after event.
These are annual events. Dates for annual events will be provided in future years as determined.
Port-a-lets will need to be provided in future years as needed.
20-YARD ROLL-OFF CONTAINER (Temporary-approximately 1 week)
Special Events as Needed. Contractor may need to service dumpsters prior to removal
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OVERVIEW
Section 400. Purpose and Intent
The Town intends to engage the Contractor to collect, dispose and process Garbage, Bulk and Brush
Waste and Recyclables subject to the actual award of services, from all single-family homes.
Additionally, the Contractor will collect Garbage, Bulk and Brush and/or Recyclables from Town
Facilities and Special Events as described in the specifications. Lastly, the Contractor will provide for
the collection of Garbage and/or Recyclables from those small businesses listed in the specifications. All
such Structures have mandatory inclusion, subject to any exclusions set forth in the specifications, and
shall be charged as described for services provided in the Contract
The Contractor must demonstrate that collected Recyclables are processed for resell for use in
marketable products.
Section 410. Contract Term
The Town intends for actual collection and processing services to begin June I, 2025, and continue for
a term of five years, with an option for two I-year renewals.
Section 421. Conditions
In its sole discretion the Town reserves the right to (I) withdraw the RFP from the market without notice
before or after receiving submittals, (2) accept or reject any or all proposals, and (3) accept proposals
which deviate from the RFP as the Town deems appropriate and in its best interest. In its sole discretion,
the Town may determine the qualifications and acceptability of any Party or parties submitting Proposals
in response to this RFP.
This RFP is made subject to correction, errors and omissions. The attached Appendices are for guidance
only.
Town reserves the right to issue a subsequent RFP, cancel this entire RFP, and/or remedy technical errors
in the RFP process.
Town reserves the right to negotiate with any, all, or none of the proposers responding to the RFP.
Following submission of a proposal, the proposer agrees to deliver such further details, information and
assurances, including financial and disclosure data, relating to the proposer including information
regarding affiliates, officers, directors, shareholders, partners, and employees as requested by the Town
in its discretion.
The proposer must furnish a "Certificate of Authority," signed by the Chief Executive Officer or a
managing partner of the entity with its response. The Certificate must list the specific officers who are
authorized by board resolution to execute agreements on behalf of the entity
If selected, the proposer must furnish evidence that the entity is in good standing and authorized to
transact business in the State of Texas prior to awarding of the Contract.
Agreements with the selected proposer will require that the selected proposer provide Worker's
Compensation Insurance, Commercial General Liability, Automobile Insurance, and any other insurance
that the Town's Risk Manager may require. The Town will be included as an additional name insured
and the agreements with the selected proposer will require indemnification of the Town by the selected
proposer in form and substance satisfactory to the Town's Risk Manager and the Town Attorney's office.
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Agreements will require a Performance Bond commensurate as specified in this RFP. Such bonds will
be in a form and with surety acceptable to the Town. In addition, the Town may require other forms of
assurance from the selected proposer of successful completion of the development.
Any and all costs and expenses associated with the preparation of any report or statement in this response
to the RFP shall be borne by the proposer.
The proposer acknowledges that all information submitted in response to the RFP to the Town will be
subject to the Texas Public Information Act.
All responses relative to this request for qualifications and all information/charts/graphs, etc. produced
as a result of this service, if selected, shall become the property of the Town of Trophy Club without any
restrictions on usage, subject to exceptions under the Texas Public Information Act, and are non-
returnable. Applicant may maintain a copy of such material for their records as necessary or required by
industry standards.
The proposer shall comply with Federal Law, Texas law, and the Town Charter, and applicable Town
Ordinances.
The proposer shall not offer any gratuities, favors, or anything of monetary value to any official or
employee of the Town or advisors for the purpose of influencing consideration of a response to this RFP.
The proposer shall not collude in any manner or engage in any practices with any other applicant(s)
which may restrict or eliminate competition or otherwise restrain trade. Violation of this instruction will
cause the applicant's submittal to be rejected by the Town. The prohibition is not intended to preclude
joint ventures or subcontracts.
All responses submitted must be the original work product of the proposer. Copying, paraphrasing,
otherwise using of substantial portions of the work product of another applicant is not permitted. Failure
to adhere to this instruction will cause the response to be rejected.
Section 422. Disclaimer
• The information contained herein is provided solely for the convenience of prospective solid waste
companies. It is the responsibility of the recipient to assure itself that information contained herein
is accurate and complete. Neither the Town nor its advisors provide any assurances as to the
accuracy of any information in this document.
• Any reliance on these contents, or any communications with Town officials or advisors, shall be at
the recipient's own risk. Prospective proposers should rely exclusively on their own investigations,
interpretations, and analyses in connection with this matter. The RFP is being provided by the Town
and its advisors without any warranty or representation, express or implied, as to its content, its
accuracy or completeness. No warranty or representation is being made by the Town or its advisors
that any response conforming to these requirements will be selected for consideration, negotiation,
or approval.
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• The Town and its advisors shall have no obligation or liability with respect to this RFP and this
selection and award process or whether any award will be made. Any recipient of this RFP who
responds hereto fully acknowledges all the provisions of this disclaimer and the disclosure set forth
hereafter is totally relying on said disclaimer and disclosure and agrees to be bound by the terms
hereof. Any proposals submitted to the Town or its advisors pursuant to this RFP are submitted at
the sole risk and responsibility of the party submitting such proposal.
• Any action or response taken by the Town for any reason or for no stated reason made pursuant to
this RFP or in making any award or failure or refusal to make any award pursuant to such submittal,
or in any cancellation of an award, or in any withdrawal or cancellation of this RFP, either before or
after issuance of an award, shall be without any liability or obligation of the Town or its advisors.
• The Town will be bound only when a proposal, as the same may be modified, and the applicable
definitive agreements pertaining thereto, are approved by the Town Council and then only pursuant
to the terms of the definitive agreements executed among the parties. A response to this RFP, or all
responses, may be accepted or rejected by the Town for any reason, or for no reason, without any
resulting liability to the Town and its advisors.
Section 430. Background Information
Information is provided in the Appendices for the use and consideration of the Proposer. The Town
offers no warranties as to the accuracy of the estimates, projections or information. Service levels,
container sizes, frequency of collection, number of units, and similar items may vary during the course
of the Contract.
Section 431. Due Diligence
Each proposer shall fully acquaint themselves with conditions relating to the scope and restrictions
attending the execution of the work under the Contract including all information provided in this RFP
and appendices. Each Proposer shall conduct their own investigations concerning the conditions,
locations, and solid waste characteristics and quantities and applicable state and federal laws and
regulations that may affect their work and by submitting a proposal, the proposer warrants that they have
fully acquainted themselves with such conditions and are prepared to honor all statements and
commitments made in their proposal to the Town. Proposers will not be reimbursed any costs related to
the preparation of their proposal whether successful or not.
Section 450. Definitions
Definitions are provided to clarify items in the Contract. In the event that the definitions provided here
differ from those in the most current version of the Town of Trophy Club's Solid Waste Ordinance now
or in the future, the Ordinance shall prevail. A copy of the most recent version of the Town's Solid Waste
Ordinance has been provided in Appendix C. In addition to capitalized terms that are defined elsewhere,
the following meanings apply:
Bags -Plastic sacks, designed to store refuse with sufficient wall strength to maintain physical integrity
when lifted by the top. The total weight of a bag and its contents shall not exceed fifty (50) pounds.
Base Collection Rate -The monthly cost per unit for Single Family Residential garbage collection
service, which includes the collection of Recyclables and Bulk and Brush Waste at no additional cost.
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Bin (Commercial/Industrial) -Metal receptacle designed to be lifted and emptied mechanically for
use only at Commercial and Industrial Units.
Bin {Residential Recycling) -See Recycling Container.
Brush -Plants or grass clippings, leaves or tree trimmings.
Bulky Wastes -Stoves, refrigerators which have CFC' s removed by a certified technician, water tanks,
washing machines, furniture, loose brush greater than four ( 4) inches in diameter that cannot be bundled
in four (4) foot lengths and weights more than 50 lbs., and other waste materials other than construction
debris, dead animals, hazardous waste, or stable matter with weights or volumes greater than those
allowed for containers.
Cart -A 96-gallon plastic container, provided by the Town or Contractor, equipped with wheels,
handles and a tight-fitting cover. Carts are capable of being mechanically unloaded into the Contractor's
collection vehicles. The term Cart and Wheeled Container shall be considered interchangeable. Such
Cart shall be rodent and insect proof and shall be kept in a sanitary condition at all times. Cart weights,
when full, shall not exceed 60 pounds for each 32 gallons of nominal capacity.
Town -The Town of Trophy Club.
Commercial and Industrial Refuse -All Bulky Waste, Construction Debris, Garbage, Rubbish and
Stable Matter generated by a Customer at a Commercial and Industrial Unit.
Commercial and Industrial Unit -All premises, locations or entities, public or private, requiring
Refuse collection within the corporate limits of the Town, not a Residential Unit.
Commercial Hand Collect Unit -A retail or light commercial type of business which generates no
more than one (1) cubic yard of refuse per week.
Commodity -Material that can be sold in a spot or future market for processing and use or reuse.
Commodity Buyer -A buyer or processor, selected by Contractor pursuant to the Contract Documents,
of Recyclable Materials delivered by Contractor.
Compactor Unit -A mechanical unit that receives, compacts and reduces the volume of municipal
waste, refuse or garbage.
Construction Debris -Waste building materials resulting from construction, remodeling, repair, or
demolition operations.
Container-A receptacle with a capacity ofat least 18 -20 gallons but less than 35 gallons constructed
of plastic, metal or fiberglass, having handles of adequate strength for lifting. The mouth of a container
shall have a diameter greater than or equal to that of the base.
Contract Administrator -The Town of Trophy Club's designee responsible for actively interacting
with the Contractor to achieve the Contracts objectives; monitoring the Contract to ensure Contractor
compliance; receiving and maintaining Contractor reports; addressing Contract related problems on
behalf of the Town; incorporating necessary modifications or changes into the Contract; arbitrating and
expediting timely resolution customer /Contractor issues; and other duties necessary to implement the
Contract.
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Contract Documents -The Request for Proposals, Instruction to Contractors, Contractor's Proposal,
General Specifications, the Contract, Performance Bond, and any addenda or changes to the foregoing
document agreed to by the Town and Contractor, and Contract signed by Contractor and Town.
Contractor -Such private firm designated by the Town for the collection, transportation, and/or
disposal of the solid waste and recyclable materials collection and processing.
Curbside Recycling-Recycling services generally provided to Single Family Structures. Recyclables
are placed by customers at curbside locations for collection.
Customer -An occupant of a Residential, Commercial Hand Collect, Commercial or Industrial Unit
who generates Refuse.
Dead animals -Animals or portions thereof equal to or greater than ten (10) pounds in weight than have
expired from any cause except those slaughtered or killed for human use.
Detachable Container {also at times referred to as "dumpster") -A watertight, all-metal Container,
not less than three quarter (3/4) cubic yards in capacity and equipped with a tight-fitting metal or plastic
cover and plugged to prevent drainage of leachate. The term shall also apply to Containers of other
material of similar size when approved by the Town. Detachable Containers two (2) cubic yards and
under shall be equipped with at least four (4) wheels. Detachable Containers shall have no jagged edges
or holes.
Disaster -An event or occurrence, such as but not limited to wildfires, storms, floods, fires, tornados,
earthquakes, etc., determined by the Town to have caused widespread destruction and distress.
Disaster Debris -Waste materials including building materials, sediments, vegetative debris, personal
property, and other materials resulting from a Disaster. Disaster debris may be generated by any sector
affected by a Disaster (e.g., households, businesses, government, etc.)
Disaster Management Plan -The Contractor's operational policies and procedures that will be
implemented to collect, remove and properly dispose of Disaster Debris when an event or occurrence is
determined by the Town to be a Disaster.
Disposal -The deposition, injection, dumping, spilling, leaking or placing of solid waste into or on the
land or water in a manner that the solid waste or a constituent of the solid waste enters the environment,
is emitted into the air, or is discharged to the waters of the State of Texas.
Disposal site -See Landfill (Sanitary).
Garbage -Any and all dead animals of less than IO lbs. in weight, except those slaughtered for human
consumption; eve1y accumulation of waste (animal, vegetable and/or other matter that results from the
preparation, processing, consumption, dealing in, handling, packing, canning, storage, transportation,
decay or decomposition of meats, fish, fowl, birds, fruits, grains or other animal or vegetable matter
(including, but not by way of limitation, used tin cans and other food containers; and all putrescible or
easily decomposable waste animal or vegetable matter which is likely to attract flies or rodents); except
(in all cases) any matter included in the definition of Bulky Waste, Construction Debris, Dead Animals,
Hazardous Waste, Rubbish or Stable Matter.
Hazardous Waste -Solid wastes regulated as hazardous under the Resource Conservation and
Recovery Act, 42 U.S.C. Section 1002, et seq., or regulated as toxic under the Toxic Substances
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Control Act, 15 U.S.C.A. Section 2601 et seq., regulations promulgated thereunder or applicable state
law concerning the regulation of hazardous or toxic wastes.
Household Hazardous Waste -Items which have been segregated from residential garbage and are
designated as hazardous by the United States Environmental Protection Agency or the State of
Texas.
Landfill (Sanitary) -A Texas Class I landfill, or any other alternate, duly permitted sanitary landfill
approved for use by the Town unless otherwise specified by the Town of Trophy Club.
Leachate -A liquid that has permeated through or drained from solid waste.
Letter of Credit -A written undertaking by a financial institution on behalf of the applicant (the
Contractor) to pay the beneficiary (the Town) for non-performance in amounts and under conditions as
may be specified in the agreement.
Performance Bond -A corporate surety bond that guarantees compensation to the Town in the event
that it must assume the obligations and/or duties of the Contractor in order to continue the service as
defined by the Contract's Specifications.
Polycart -A rubber-wheeled receptacle with a maximum capacity of 90 -96 gallons constructed of
plastic, metal and/or fiberglass, designed for automated or semi-automated solid waste collection
systems, and having a tight-fitting lid capable of preventing entrance into the container by small animals.
Permit -A permit issued by the State of Texas to operate a municipal waste disposal or processing
facility, or to beneficially use municipal waste. The term includes a general permit, permit-by-rule,
permit modification, permit reissuance and permit renewal.
Premises -All public and private establishments, including individual residences, all multi-family
dwellings, residential care facilities, hospitals, schools, businesses, other buildings, and all vacant lots.
Processing -Any technology used for the purpose of reducing the volume or bulk of municipal waste
or any technology used to convert part or all of such waste materials for offsite reuse. Processing facilities
include, but are not limited to, transfer facilities, composting facilities and resource recovery facilities.
Proposal Bond -The corporate surety bond or a certified check drawn on a national bank, in the amount
specified in the Instruction to Proposers, submitted with the proposal as a guarantee that the proposer
will, if called upon to do so, accept and enter in the Contract.
Recyclable Materials -Commodities collected by the Contractor pursuant to the Contract Documents,
which can be sold in a spot or future market for processing and use or reuse including, but not limited
to, Plastics -numbers 1, 2, 3, 4, 5 & 7; Glass -all colors of glass bottles; Metals -all metal
(tin/aluminum) food and beverage cans; Paper -newspapers, catalogs, magazines, junk mail, cardboard
and mixed household paper.
Recycle or Recycling -The collection, separation, recovery and sale or reuse of metals, glass, paper,
leaf waste, plastics and other materials which would otherwise be disposed or processed as municipal
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waste or the mechanized separation and treatment of municipal waste ( other than through combustion)
and creation and recovery ofreusable materials other than a fuel for the operation of energy.
Recycling Container-A plastic receptacle, designed for the purpose of curbside collection of recycling
commodities, with minimum capacity of 18 gallons.
Recycling Facility -A facility employing a technology that is a process that separates or classifies
municipal waste and creates or recovers reusable materials that can be sold to or reused by a manufacturer
as a substitute for or a supplement to virgin raw materials. The term "recycling facility" shall not mean
transfer stations or landfills for solid waste nor composting facilities or resource recovery facilities.
Refuse -Residential Refuse and Bulky Waste, Construction Debris and Stable Matter generated at a
Residential Unit, unless the context otherwise requires, and Commercial and Industrial Refuse.
Residence, Residential -Any house, dwelling, multiunit residence, apartment house, or any building
put to residential use except Mixed Use Buildings.
Residential Garbage -All Garbage and Rubbish generated by a Customer at a Residential Unit.
Residential Unit -A dwelling within the corporate limits of the Town occupied by a person or group
of persons comprising not more than four families. A Residential Unit shall be deemed occupied when
either water or domestic light and power services are being supplied thereto. A condominium dwelling,
whether of single or multi-level construction, consisting of four units, shall be treated as a Residential
Unit, except that each single-family dwelling within any such Residential Unit shall be billed separately
as a Residential Unit.
Roll-off Container -An open top Detachable Container which must be lifted and hauled by a vehicle
equipped with a hook lift or winch.
Rubbish -Non-putrescible solid waste (excluding ashes), cons1stmg of both combustible and
noncombustible waste materials; combustible rubbish includes paper, rags, cartons, wood, excelsior,
furniture, rubber, plastics, yard trimmings, leaves, used or scrap tires, and similar materials;
noncombustible rubbish includes glass, crockery, tin cans, aluminum cans, metal furniture, and the like
materials which will not burn at ordinary incinerator temperatures (1600 degrees Fahrenheit to 1800
degrees Fahrenheit).
Single Family Home or Dwelling -A detached residential dwelling unit.
Solid Waste -All non-hazardous (as defined by CERCLA and other applicable laws) and non-special
(See Special Waste definition) solid waste material including unwanted or discarded waste material in a
solid or semi-solid waste, including but not limited to, garbage, ashes, refuse, rubbish, yard waste
(including brush, tree trimmings and Christmas trees), discarded appliances, home furniture and
furnishings, provided that such material must be of the type and consistency to be lawfully accepted at
the Sanitary Landfill under the applicable federal, state and local laws, regulations and permits governing
each.
Special Events -Events sponsored in whole or in part by the Town, or conducted within the Town and
sponsored privately, which include, but are not limited to, fairs, bazaars, socials, picnics and organized
sporting events that will be attended by 200 or more individuals per day.
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Special Waste -Waste, from a non-residential source, meeting any of the following descriptions: (A)
A containerized waste ( e.g. a drum, barrel, portable tank, box, pail, etc.), (B) A waste transported in bulk
tanker, (C) A liquid waste, (D) A sludge waste, (E) A waste from an industrial process, (F) A waste from
a pollution control process, (G) Residue and debris from the cleanup of a spill or release of chemical.
Stable Matter -All manure and other waste matter normally accumulated in or about a stable, or any
animal, livestock or poultry enclosure, and resulting from the keeping of animals, poultry, or livestock.
Structure -All single-family homes, and commercial businesses as well as small businesses included
in the specifications. It also means those Town Facilities that the Town may at its sole discretion include
in the Contract.
Wheeled Container -A 96-gallon plastic Container equipped with wheels, handles and a tight-fitting
cover. Wheeled Containers are capable of being mechanically unloaded into the Contractor's collection
vehicles. The term Cart and Wheeled container shall be considered interchangeable.
White Goods -Includes all major appliances, such as washers, dryers, refrigerators, freezers, stoves,
dishwashers, hot water tanks, and trash compactors and other items of similar weight, material, size and
nature.
Unusual accumulation -(a) For residences, each regular collection more-than six (6) containers of
garbage, or the equivalent; (b) for commercial establishments accumulations that would not occur in the
ordinary course of business; (c) large, heavy, or bulky objects such as furniture or appliances; and
( d) materials judged by the Sanitarian to be hazardous such as oil, acid, or caustic materials.
Section 511. Scoring of Proposals
a. Written Proposal Evaluation Criteria
I Compliance with the RFP Format
2 Base Fees, (including Single family, Commercial Town Facility and Small Business
Collection Services)
3 Quality and Cost of Disaster Debris Collection
4 Quality and Cost of Recycling Incentive Programs
5 Quality and Cost of Recycling Options
6 Resources of Contractor to achieve Work Objectives (labor, equipment, etc.)
7 Financial Stability of the Contractor
8 Quality of Detailed Work Plan in achieving the Town's Service Objectives
9 Past Performance and Experience in providing Similar Services in Metroplex Area
10 Competence and Experience of Key Personnel, Management Staff and Supervisors
II Environmental Management Plan and Compliance History
12 Quality of Customer Service Action Plan
Total Points
15
25
15
5
5
10
15
20
10
20
5
5
150
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b. Oral Proposal Evaluation Criteria
I Demonstrated Understanding of The Town's Service Objectives and Specifications
2 Ability of Key Personnel, Management Staff and Supervisors to Explain and
Resolve Relevant Issues in the Proposed Work Plan
3 Demonstrated Understanding and Skills to Implement Disaster Debris Plan
4 Demonstrated Understanding and Skills to Implement Recycling Incentive Program
5 Demonstrated Understanding of Related Costs and Expenses for Services
6 Demonstrated Understanding and Skills to Implement Environmental Management
6 Demonstrated Understanding and Skills to Implement a Customer Service Plan for the
Town.
Total Points
SCOPE AND SERVICE SPECIFICATIONS
Section 600. General Specifications
Section 601. Term
35
35
20
10
30
10
10
150
All services contained in this RFP will be for a period of five years. The Town at its option may renew
the Contract for two additional one-year terms for a total of seven years.
Section 602. Alternatives to the required specifications
Specifications contained herein are the minimum level of service to be provided. If a proposer wishes
to propose a higher level of service or innovative collection methods that will benefit residents through
increased service or reduced costs, they should propose the innovative service as an alternative to the
base service so that the Town may determine the best option for its citizens. The description of the
alternative service should be provided under Tab 17 of the proposal submission.
Section 603. OSHA, Health and Environmental Laws
The Contractor shall comply with the federal Occupation Safety and Health Act of 1970, as amended
("OSHA") and the regulations promulgated under the Act and with standards and regulations issued to
implement these statutes from time to time.
The Contractor is also responsible for meeting all pertinent local, state and federal health and
environmental laws, regulations, and standards.
Section 610. Collection Area
The Contractor shall have the right to provide all collection services called for in this Contract within
the boundaries of the Town of Trophy Club.
Section 620. Description of Services
Public health and safety, as well as environmental protection, are of primary importance to the Town of
Trophy Club. Therefore, the Town intends to implement through contracted services a municipal solid
waste management program that encourages waste minimization and increases opportunities for
recycling. Services will include the collection of Garbage, Bulk Waste, Brush, and Recyclables, as well
as Household Hazardous Waste and Disaster Debris. In addition, a Recycling Incentive Program must
be implemented by the Contractor. Roll-off services for Construction Debris, remodeling-related
materials and waste including roofing, materials, carpeting, and similar materials and activities are not
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included in the scope of work service for this Contract. Customers may contract directly with the
Contractor for these services.
Differing levels of service for Garbage, Recyclables Brush and Bulk Waste will be required for
Structures specified in the Contract including Single Family Residential Units, Commercial, Small
Businesses, Town Facilities.
Section 621. Cart Placement for Collection
As a general rule, residents are required to place their Wheeled Containers next to the curb or alley for
pickup. Exceptions are when the residence has no alley or only a grass (unimproved) alley or driveway.
Certain improved alleys are narrower than the standard alley and may require smaller collection vehicles
than the Contractor might normally use. It is the Town's intention to continue residential collection at
the same location as the residence has received in the past. Proposed Exceptions to this approach should
be clearly stated and included in the Contractor's proposal.
Section 622. Holiday Collections
The Contractor shall not provide collection services on legal holidays including New Year's Day,
Thanksgiving Day, and Christmas Day. Contractor shall be required to collect the same number of days
as other collection weeks during holiday weeks; however, Contractor may determine tl1e actual collection
days so long as collection days are separated by more than 2 days. If the holiday falls on a regularly
scheduled workday, collections for the holiday and each day tilereafter will be delayed one day and
Friday's material shall be collected on Saturday. The Town will consider exceptions to the Christmas
schedule when the holiday falls on a weekend.
Section 630. Garbage Collection
Collecting and disposing of residential solid waste in accordance with Town Ordinances will be
considered the minimum level of required customer service. In addition, the Contractor will be expected
to use professional judgment and common sense when dealing with customers that do not comply with
tile letter of the ordinance. The degree of non-compliance, the impact on the Contractor's operations,
the number of times the customer has not complied and the number of attempts to resolve the issue
should all be considerations in the Contractor's attempt to resolve tile issue.
Section 631. Single Family Residential Garbage Collection
For collection of Single Family Residential, the Contractor shall service the Collection Area. Should the
winning proposal offer twice weekly garbage collection, the service will be conducted on Tuesday and
Friday as under the existing collection schedule. However, should the winning proposal offer once
weekly garbage collection, tile designated collection days will be determined by the Town. Collections
shall be made on a regular schedule on the same day and approximately tile same time each week.
Section 632. Compactor Units
For those Commercial Businesses that utilize Compactor Units, the Contract provides for the collection
and transport of the Compactor Unit's Detachable Container. The purchase, lease, installation,
maintenance and repair of the Compactor Unit or any related parts or accessories, as well as the
Detachable Container are between the Contractor and the Commercial Business owner/manager. The
Contractor shall bill the Commercial Business directly for these additional services if and when provided.
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Section 633. Small Businesses Garbage Collection
For collection of Small Businesses included in the Contract, the Contractor shall service the Collection
Area under the existing collection schedule. All Small Businesses collections shall be performed weekly.
Within the Collection Area, the collection days shall adhere to the current schedule established by the
Town.
Collections shall be made from Structures on a regular schedule on the same day and approximately the
same time each week.
Section 634. Detachable Container Collection for Construction Debris, Remodeling
The Scope of Work and the Contract provides rights to the Contractor for the collection of Construction
Debris, and waste materials, such as carpeting, roofing, drywall, etc., resulting from remodeling
activities, which are generated in quantities requiring a Detachable Container, including but not limited
to a Roll-off Container, for on-site storage, collection and transport.
Section 640. Recycling Collection
The Town requires a single stream recycling collection program for all Single-Family Residential units
in the Collection Area. The Town requires recycling to be provided by the Contractor at select Town
facilities.
Section 641. Recyclable Materials for Collection
At a minimum, the Contractor shall collect, in a single stream system, the following recyclable materials:
Plastic -Numbers 1, 2, 3, 4, 5 & 7; Glass -all colors of glass bottles; Metal -all metal (tin/aluminum)
food and beverage cans; Paper -newspapers, catalogs, magazines, junk mail, cardboard and mixed
household paper.
Contractor must demonstrate processing capability or contracts to process and recycle all materials
collected.
Unless otherwise proposed as part of a Recycling Incentive Program, the Contractor shall retain 100%
of all revenues realized from the sale of recyclable materials. The Contractor shall collect materials "as
is". Materials collected by Contractor shall become the property of the Contractor when collected.
Contractor should clearly disclose any additional types of recyclable materials they wish to collect.
Section 642. Single Family Residential Curbside Recycling Collection
For collection Single Family Residential, the Contractor shall service the Collection Area, which
includes the entire Town, weekly on Wednesday or other day determined by the Town.
Collections shall be made from Structures on a regular schedule on the same day and approximately the
same time every week.
Section 660. Brush and Bulk Collections
Proposers shall provide a base proposal for weekly unlimited Brush and Bulk waste collection per
residence.
All Single-Family Residential Brush and Bulk collections shall be performed weekly. Brush and Bulk
Collections shall be made from Structures on a regular schedule on the same day as Garbage Collection
and approximately the same time each week.
The Contractor may opt to use a Composting Facility for the disposition of Brush; however, the Town
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will not place additional or special requirements on residents to separate or prepare Brush for this
purpose.
Brush includes but is not limited to, tree and/or bush branches, marsh plants such as cattails, and tropical
grasses such as bamboo and all other similar plant life, twigs and trimmings that are generally too large
or otherwise impractical to place in the residential container. Bulk waste is large rubbish items including
but not limited to household appliances, bicycles, furniture, rugs, mattresses, televisions, tree limbs,
fence material and other similar items.
Appliances or "White Goods" such as a freezer, refrigerator, water cooler, dehumidifier, air conditioner
and any other appliances containing refrigerants must be tagged certifying that all refrigerants have been
removed by a certified refrigerant technician prior to their placement for collection.
Collecting and disposing of brush and bulk items in accordance with Town Ordinances will be
considered the minimum level of required customer service. In addition, the Contractor will be expected
to use professional judgment and common sense when dealing with customers that do not comply with
the letter of the ordinance. The degree of non-compliance, the impact on the Contractor's operations,
the number of times the customer has not complied and the number of attempts to resolve the issue
should all be considerations in the Contractors attempt to resolve the issue.
Section 670. Town Facilities, Special Requests and Events
Town accounts are divided into two categories: I) normal scheduled service at predetermined locations;
2) as needed services for seasonal activities or special projects; all services will be for a five-year period
with two one-year renewals at the Town's option. Appendix A contains the listing of current services
required.
Section 671. Town Facilities
The Contractor shall collect Garbage and Recyclables from Carts and Detachable Containers at those
Town Facilities included in the Contract at the frequency and day(s) specified by the Town, Monday
through Saturday. The Contractor shall not be required to provide more than daily collection per location.
The Town has supplied information regarding Structures receiving Cart and Detachable Container
service, the number and size of the Containers and the collection frequency in Appendix A.
Section 672. Removal of Illicit and Illegal Dumping on Town Property
The Town will occasionally have appliances or other bulky debris illegally dumped on Town property
such as greenbelts, parks, medians or rights of way. The Contractor shall pick up and dispose of such
materials at no charge. The Town will be responsible for notifying the Contractor and Contractor will
have up to two (2) business days to complete the task.
Section 673. Town Sponsored Special Events
The Contractor will provide Garbage and/or Recycling Collection services for up to two (2) Town-
sponsored events/festivals per year, with five (5) twenty-yard roll-off containers, per event. The
Contractor will be responsible for delivery, pick up and disposal for up to fifty 8 0 -I O O -gallon
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Event boxes per event. The Town will provide a t wo -week notification to the Co ntractor to schedule
such events. The Town reserves the right to designate a large event as "two events" in order to utili ze
additional containers. U nu sed events will not carry over.
Section 680. Disaster Debris
Di sasters typically re su lt in v olumes of Brush and Bulk Waste in excess of those reali zed in weekly
collections. When the Town determines, for the purposes of this Contract , that an event or occurrence is
a Disaster the Contractor will be responsi ble for collecting Di saster Debri s placed for collection from
Single Family Residential, Commercial and Town Facilities within the Collection Area. The Town
requires a prompt and comprehensive response immediately after such events occur. The Contractor
shall pro vide a Dis aster Management Plan on Proposa l Form 7 that describe s the respon se time,
resources, methodology and mechani sms necessary to meet the Town of Trophy Club's Di saster Debris
requirements . The Town re serves the right to contract w ith multiple di saster debri s removal firm s.
Section 690. Household Hazardous Waste Depe nding on HHW service selected in
Alternate Proposal
A m ax imum of two events wiHbe re uirea er year auring the five-year Co ntract erio , ana any renewal
peri o d . Each event wi ll require five (5) 30-yara ro ll -off containers . Household Hazardous Waste events
are currently twice a year in the Spring and Fall. Items to be included in the event: Electronics Recycling,
Shredding, and Household Hazardous Waste . These services will be provided by the Contractor at no
additional cost to the Town. The Contractor will work with the Town to find a suitable location for the
event, collecting the items and transporting the items collected to area di sp osal facilities.
Section 695. COLLECTION EQUIPMENT
All vehicle s, facilities , equipment, and property used in the performance of thi s Contract, other than
Carts or Detachable Co ntainers, sh all be wholly owned by the Contractor; provided, that leases,
conditional sale contracts, mortgages, or other agreements for the use or fin ancing the purchase of
vehicles, facilities, equipment and property may be allowed with the prior written approval of the Town.
Section 700. Vehicle Specifications
At the start of this Contract, all vehicles used in collection shall be in good operating order. All vehicles
shall be kept in a clean and sanitary condition with the interior of the cab free of clutter. All collection
equipment used under this Contract shall meet all applicable State and Federal Safety Standards and
Contractor shall obtain all required operating p ermits and registrations.
Co ll ection vehi c les sha ll be painted in Contractor's color or colo rs.
The vehicl es shall be numbered consecutively, and shall have painted in a contrasting color, at least six
inches high, on each side of each vehicl e and on the re ar of the vehicl e, the number of the vehicl e. No
advertising shall be permitted other than the name and address of the Contractor. The Contractor shall
place a customer service tel e phone number, on all collection trucks.
Collection vehicles shall be sufficient to service all Structures at the frequency and level of collection
specified. Collection ve hicl es shall be capable of handling, in the safest and most effic ient method
available, the carts or containers and material specified for each structure on its route.
The Town may inspect Contractor's vehicles at any time to ensure compliance of equipment with
Contract or require equipment replacement sch edule to be submitted to the Town. Vehicles are to be
washed on the inside and sanitize d with a suitable di sinfectant and deodorant a minimum of once a
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month. Such vehicles shall be washed and painted or repainted as often as necessary to keep them in a
neat and sanitary condition.
All vehicles used by management personnel, including route supervisors, shall be equipped with cell
phones with voice mail so that they can be contacted by the Town. Collection vehicles will be equipped
with two-way communication devices so that the Contractor's staff and driver may communicate during
the route collection.
All such vehicles shall be operated in conformity with the laws of the State of Texas.
Section 710. Vehicle Maintenance and Inventory
The Contractor shall provide to the Town, with the proposal documents, a complete inventory showing
each vehicle (type, capacity, approximate age) used for performing the Contract, which vehicles shall
conform to specifications set forth in Section 700. No later than 30 days prior to Contract
implementation, the Contractor shall confirm and verify the inventory provided with the proposal
documents. The inventoty shall become part of the Implementation Plan outlined in Section 800. Upon
approval of the Town, the Contractor may change equipment from time-to-time and shall revise the
inventory accordingly. The Contractor shall provide the Town with the revised inventory within one (1)
week of any changes. The Contractor shall maintain a vehicular fleet during the performance of this
Contract at least equal to that described in the inventory.
Section 720. Supplying Carts
The Contractor will supply recycling carts as specified in the awarded contract to be utilized for
recycling. The Contractor will purchase additional Carts meeting the same specifications listed in
Appendix F. All Carts and paiis purchased by the Contractor for use under the Contract shall be property
of the Contractor. Cart inventory held by Town at the end of the Contract shall be picked up at no cost
by the ContractorThe Contractor must maintain the Town's inventory throughout the Contract. The
Contractor should store at the Contractor's own facility, on an ongoing basis, an inventory of sufficient
quantity necessary to facilitate the monthly exchanges and deliveries required.
At the end of the Contract period, the Contractor will be responsible for picking up all Carts. The
Contractor will provide a monthly report that indicates the remaining inventory of Carts, and the number
of Carts delivered and removed that month. At no time should the inventory of Carts on hand be less
than 50 Carts for Recycling. The Contractor shall also provide an end of Contract inventory of Carts and
an end of Contract reconciliation of containers provided at the beginning of the Contract with the current
Cart inventory.
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Upon notice from the Town, the Contractor shall deliver Carts to occupants who move into the
Contractor's Collection Area. The Contractor will be responsible for responding to requests from and
delivering Carts to customers who need a Cart replacement for whatever reason. Carts shall be delivered
no later than two (2) business days after notice from the Town. Used carts must be cleaned prior to
reentry into the system and delivery to customers. Damaged Carts shall be removed at the same time a
replacement cart is delivered. The Carts shall be provided with instructions for proper use, including any
customer actions that would void manufacturer warranties, such as placement of hot ashes in the
Container causing the Cart to melt, and procedures to follow to minimize potential fire problems.
Section 730. Cart Repair or Replacement
The Contractor will be responsible for maintaining all residential recycling containers in good working
order including the purchase and installation of necessary replacement parts and coordinating all
warranty work with the manufacturer.
The Contractor shall be responsible for the repair and/or replacement of all Town-owned Carts for
whatever reason including the purchase of additional Cart inventory as needed.
Damage to Carts on customers' premises is at the Contractor's risk, rather than the Town's, as between
those parties and without affecting the risk or liability of others.
Section 740. Supplying Detachable Containers for Garbage, and Recyclables
Collection
Prior to the beginning of the Contract, the Contractor shall provide Detachable Containers for Garbage
and/or Recyclables Collection to all those Town Facilities receiving Detachable Container collection
service under this Contract. Detachable Containers owned or secured by the Town will be standard
Containers capable of being serviced by front, or rear load, collection vehicles and/or roll-off vehicles
compatible with compactor units.
The Contractor will supply, where Carts are not feasible, all Detachable Containers, necessary for the
Contractor to provide Commercial collection services under this Contract. The Contractor shall be
responsible for Container Storage and delivery of Containers to these locations. Collection Containers
will include front load Detachable Containers and/or roll-off vehicles compatible with compactor units.
Detachable Containers shall be located on the premises in a manner satisfactory to the Town or site
manager and convenient for collection by the Contractor. The Town whose decision shall be final and
binding, shall mediate any disagreements over Container placement and collection.
The Contractor is not required to collect from Detachable Containers if access across the customer's
private property is blocked.
Section 741. Detachable Container Collection for Construction Debris, Remodeling
The Scope of Work and the Contract provides rights to the Contractor for the collection of Construction
Debris, and waste materials, such as carpeting, roofing, drywall, etc., resulting from remodeling
activities, which are generated in quantities requiring a Detachable Container, including but not limited
to a Roll-off Container, for on-site storage, collection and transport.
54 of 85 oL Contractor's Initial ____ _
Section 750. Detachable Container Standards
Detachable Containers supplied by the Contractor shall be painted a uniform color, bear the name and
telephone number of the Contractor, and bear a serial number coded for Container size. Detachable
Containers shall be painted at least once every 2-1/2 years and shall be steam cleaned at least once each
year or as directed by the Town.
On an individual basis, the Town may require the Contractor to place on a Detachable Container, the
service address, wheels and/or locks. Lids are required for all 96-gallon wheeled trash containers.
The Contractor is responsible for removing graffiti from its Detachable Containers. Collection drivers
shall regularly note Containers containing graffiti. Contractor personnel shall then remove reported
graffiti. The Contractor shall remove any graffiti repo1ied by the Town within five (5) business days of
notification.
Section 760. Detachable Container Installation and Maintenance
Each Detachable Container is subject to inspection by the Town and approval as to appearance and
condition before placement at any Town facility.
A Detachable Container shall be reconditioned and repainted if necessary, before being supplied to a
Town that had not used it earlier. If the Town so requires, a Detachable Container shall be cleaned or
repainted within thirty (3 0) days.
If appropriate to serve the Town's needs and/or locations, the Town may require the Contractor to install
and service a front-end load, rear load Detachable Container. The Town may also require the Contractor
to equip a Detachable Container with plastic lids.
Section 770. Detachable Containers Repair or Replacement
Damage to Detachable Containers on customers' premises is at the Contractor's risk, as between those
parties and without affecting the risk or liability of others.
The Contractor shall be responsible for the repair of all Contractor or Town-owned Detachable
Containers damaged due to the Contractor's negligence. The Contractor shall repair or replace within
one business day any Detachable Container that the Town determines does not comply with ordinance
standards or constitutes a health or safety hazard.
TRANSITION
Based on the content of proposals, the negotiated terms of the Contract and revisions to Town
Ordinances, the Contract will require a period of transition. Certain details, procedures, and information
will need to be exchanged for successful implementation of the Contract.
Section 800. Implementation Plan
A schedule of activities and detailed procedures related to the effective implementation and operation of
the Contract will be developed by the Contractor and the Town after the Contract is signed and prior to
beginning collections under the Contract. This shall be known as the "Implementation Plan." This plan
shall include the procedures and activities listed below and shall include completion dates for each
activity.
1) Container inventory exchange and procedures for accurate accounting;
55 of 85 <SL Contractor's Initial ____ _
2) Container delivery plans for Commercial and schedul e, including number of Co ntainers to be
delivered per week, start and completion dates;
3) Procedures for identifying Commercial businesses receiving Recycling Services;
4) Procedures for communicating detail s of Recycling Incentive Program;
5) Procedures for transmitting information to and from the Town to the Contractor;
6) Standards for the electronic transfer of information;
7) Vehicle Inventory ; and
8) Other items identified by the parties.
The Implementation Plan shall not co ntain procedures, activities or schedules that conflict with any
terms of thi s Contract.
COMMUNICATION AND MEETINGS
Section 900. Contractor's Office See Tab 17 -Exceptions & Modifications
The Contractor shall maintain an office or other facilities through which they can be contacted. It shall
be equipped with sufficient telephones having local phone numbers and shall have a responsible perso n
in charge and adequate persons available to answer the phone from 7:30 a.m. to 5:30 _p.m. on regular
collection days. When collection is postponed one day for the holiday schedule Contractor's cu stomer
service personnel must be available to answer phones on all days during whi ch collection service is
prov id ed . An informative recording an swering frequently ask ed quest ion s shall b e avai labl e at all other
hours.
Section 910. Customer Service and Complaint Resolution
Th e Co ntract or will be primarily responsible for receiving complaints and w ill wo rk w ith the Town to
resolve all complaints . A lo g of all complaints received including date, address , complainant, nature of
complaint and resolution sha ll be m aintained by Town, through our Citizen Request system. The
Contractor shall give each complaint received prompt and co urteo us attention. In the case of alleged
mis sed scheduled collections , the Contractor shall investi gate and , if such allegations are verified , shall
arrange fo r collection within the s ame bu siness day after the complaint is rece iv ed . In the event that a
complaint cannot be resolved and the Town's Contract Admini strato r is notified by the complainant, it
will be the Contractor 's re sponsibility to provide adequate documentation to demonstrate that the
complaint was handl ed in a sat isfacto ry manner.
Section 920. Customer Grievances.
The Contractor w ill designate a representative to adjudicate customer gri evances. At the Town's request,
the representative will join the Town in m eeting with an aggrieved customer within 24 hours of
notifi catio n to resolve a complaint about spillage, a refusal to serve or a mi ssed pick-up, and/or other
deficiency in service or a need for special serv ice. The decision of the Town shall be final and binding.
Section 930. Meetings
In order to minimize problems during implementati on of the Contract, to provide a fo rum for di scuss ing
and resolv ing any operational questions or issues that may arise , and for updating the Implementation
Plan the parties agree to meet on a regular basis as fo llows:
1) T he period from the date the Contract is executed until six months after the actual co llection
servi ces begin ( or such earlier date as may be mutuall y ag reed to by the parties) shall be referred
to as the "Impl em entation Phase". During the Implementation Phase, m eetings shall be held
between representatives of the parties on a weekly basis, or on such more or less freq u ent basis
as may be mutually ag reed. The primary purposes of such meetings shall be to develop
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and/or refine the Implementation Plan, to evaluate the Contractor's performance in implementing
the Contract, to evaluate container delivery progress or problems, to air and seek resolution of
complaints, to discuss any actual or perceived problems with service, and to discuss promotion,
public information and public relations.
2) After the Implementation Phase, meetings shall be held at least on a monthly basis, unless
otherwise mutually agreed to, between representatives of the parties. Such meetings shall be held
for the purpose of reviewing and discussing day-to-day operations, promotion, public
information and public relations.
3) Meetings shall be held at the offices of the Town unless otherwise agreed upon by both parties.
Each party shall be available for at least 90 minutes per meeting, unless otherwise agreed in
advance. Meetings shall be held during normal business hours.
Section 940. Newsworthy and Emergency Notifications
During the term of the Contract, there may be activities or circumstances, positive or negative, involving
the Contractor's business that could be newsworthy. Likewise, the Contractor, or Contractor's
employees could be involved in a motor vehicle accident; an environmental accident. The Contractor
must contact the Town's Contract Administrator immediately and no later than 24 hours in the event of
one of the following: any news coverage or sudden event that could impact the service the Contractor
provides to the Town; any news coverage or sudden event that could initiate citizen phone calls to the
Town; an environmental emergency or incident, including spills, that involves the Contractor, a related
business of the Contractor, or a Contractor's employee; a motor vehicle accident which occurred while
providing services under the Contract; personal injury accidents which occu1Ted while providing services
under the Contract; property damages which occurred while providing services under the Contract.
Section 950. Customer Notifications
The Town will coordinate with the Contractor and approve all necessary communications with
residential customers including but not limited to fee changes, route changes, holiday schedules,
promotion of mulching and composting to reduce waste etc.;
REPORTING
Section 1000. Reporting
The Town shall provide the Contractor access to the Citizen Request Tracking System for daily repo1is.
If not established by an outside authority, report formats will be mutually agreed to by Contractor and
the Town.
Section 1010. Monthly Reports
The Contractor will provide the Town detailed reports on the Recycling Incentive Program for Single
Family Dwellings on a monthly basis.
Complete and accurate Monthly Repo1is must be submitted to the Contract Administrator in a format
acceptable to the Town on or before the following dates each year during the term of the Contract:
January 15
April 15
July 15
February 15
May 15
August 15
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March 15
June 15
September 15
<{._ Contractor's Initial _C __ L __
October 15 November 15 December 15
Such reports shall include reside nt-by-resident (address) and route-by-route information regarding
participation rates , recycling rates, tonnage collected and Cart in ventory. A ll information provided in
the reports becomes the property of the Town. The Town shall have the right to use the data for whatever
purposes it deems appropriate.
ection 1020. Quarterly Re orts See Tab 17 -Exceptions & Modifications
Complete and accurate Quarterly Reports must be submitted t o the Contract Administrator in a format
acceptable to the Town on or before the following dates:
First Quarter Report -December 31st
Second Quarter Report -March 3 1st
Third Quarter Report -June 30th
Fourth Quarter Report -September 30th
e arts must contain the following infom1ation:
1) Monthly tonnages by category of service:
Curbside Residential Garbage
Commercial Hand Co ll ection
Small Business Garbage
Town Facility Garbage
Curbside Residential Recycling
Small Business Recycling
Town Facility Recycling
Residential Brush & Bulk
Disaster Debris by Event
Weekly set out rates by category of service: The report must contain the
methodology used to determine accurate set-ou t rates.
Curbside Residential Garbage
Cornn1ercial Hand Collection
Small Business Garbage
Town Facility Garbage
Curbside Residential Recycling
Small Business Recycling
Town Facility Recycling
Residential Brush & Bulk
Disaster Debris by Event
2) Summary of motor vehicle accidents or moving v iolations involving Co ntractor's vehicles
occurring during the quarter while providing serv ices under the Contract.
3) SUll1mary of property damage claims or personal injury claims received by the Contractor as
a result of providing services under the Contract.
4) Cu stomer complaints received by Contractor, arranged and li sted by category, including
date, address, complainant, nature of complaint and resolution.
58 of 85 Contractor's Initial _a __ L __
5) Tonnages and payments made due to Town participation in the Household Hazardous
Waste program.
&) SEC 1 OQs (if applicable).
7) Changes in Compliance history.
Section 1030. Annual Reports
A complete and accurate Annual Report must be submitted to the Contract Administrator in a format
acceptable to the Town on or before the following date:
September 30
1) Audited Financial Statements.
2) Reconciliation/Inventory of 96-gallon containers.
3) SEC 10-K (if applicable).
COMPENSATION
Section 1100. Payments to the Contractor
For residential collections, Contractor will be compensated through charges to the residential solid
waste customers that they service. Payment will be made monthly on the 25th of the month for the
billings in the previous calendar month.
Section 1101. Commercial Billing
The Contractor will provide billing to and collection from all commercial accounts. The Contractor
agrees to pay to the Town a street u sage fee , as agreed upon between the Town and Contractor, on or
before the last day of each month. Such fee will be based on the gross amount billed for all services
rendered during the preceding month excluding any sales taxes.
Section 1110. De uctions ofT ig uia alecfDamages. See Tab 17 -Exceptions & Modifications
The Table of Liquidated Damages references performance criteria defined throughout the Contract and
the direct costs for failure to satisfy the associated criteria. The acts or omissions , within the control of
the Contractor, in the left-hand column is a breach of thi s Contract; the amounts in the right-hand column
is set as "Liquidated Damages". Liquidated Damages may be deducted from the monthly payment due
to the Contractor as determined by the Town in accordance w ith the Table of Liquidated Damages. The
Town shall provide the Contractor with written notice of all Liquidated Damages assessed on at least a
monthly bas is.
The timely satisfaction of the performance criteria defined throughout the term of the Contract is
essential and will be strictly enforced. Accordingly, the Contractor agrees that the Liquidated Damages
provisions in this Contract and shown in the Table of Liquidate d Damages are reasonable, facially valid ,
are not a penalty, and do not otherwise operate as a penalty.
The sum of money thus deducted or charged as Liquidated Damages is not to be considered as a penalty,
but shall be deemed, taken, and treated as reasonab le liquidated damages, representing a reasonable
estimate of damages, or a reasonable forecast of just compensation, because the harm caused by the
breach is incapable or extremely difficult of estimation due to the public nat ure of the work and the likely
loss to be sustained by the Town and the general public, estimated at or before the time of executing this
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Contract. Further, the parties acknowledge the Town's paramount purposes and duty to protect the
"public fisc" and the general health, safety, and welfare of the public, and the parties agree that any
alleged disparity between actual and Liquidated Damages shall be construed as bridgeable and
acceptable as a matter of law and public policy and shall be calculated and construed in favor of the
Town.
Should the Town neglect or opt not to enforce a claim of Liquidated Damages for any given breach on
any given date or time, it shall not remove or limit the ability of the Town to enforce such claim
retroactively or in the future.
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See Tab 17 -Exceptions & Modifications
Commencement of coll ection prior to 6:00 a.m. except as expressly permitted herein
Failure to clean-up and coll ect spillage
Unsanitary cond iti on of veh icl e exterior
Failure to coll ect mi ssed Garbage, Bulk/Brush Waste or Recyclables, w ithin one business day (incl uding Saturday) after a
makeup request is g iven to th e Contractor.
Missed collection of who le block. (This excludes coll ections prevented by weather and holiday rescheduling.) A who le block
miss is defined as missing 3 or more houses on the sam e s ide of th e street
Failure to provide Multi Family Dwellings additional or larger Containers for either Garbage or Recycling, or increase
coll ection freq ue ncy within te n (I 0) b us iness days of notification.
Failure to deliver Multi Family Dwellings Contain ers to new participating Strnctures w ithin 5 busin ess days of the receipt of
the new s ign-up request.
Failure to deliv er or replace Garbage Carts, or Curbs id e Recycl ing Wheeled Containers fo r a ny reason w ith in fi ve (5) business
days of notification
---
Any additional mi sses, at the s ame address, withi n one (I) year after Contractor's receipt of 2nd notice regarding no collection.
Complaint calls received by the Town's Resolution Center in excess of 50 per month
Failure to s ubmi t comp lete and accurate dai ly, monthly and annual reports
Failure to make a ll required coll ections during a week due to non-weather-related service disruptions
Hydraulic Spill cleanup
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$ I 00 per incident
( each truc k on eac h route is a separate incident)
$IO per incident
$ I 00 per incident
$25 each incident to a maximum of$250 per truck per day for
Cart
$50 each incident per Detachable Container
$150 per whole block
$25 per Contain er per day
$25 p er Co nt a in er per day
$25 per Co ntainer per day
$200 each in cident
$50 per cafl
$ I 00 per day per incident
$250 p er collection route
$ I 00 per1ncident
Contractor's Initial 6(_
Section 1120. Billing and Account Management
The Town will continue to provide financial management services for all accounts in the Contract.
These include:
1. Monthly billing and collection of all residential accounts;
2. New resident initiation of service;
3. Account termination and special collection procedures for final accounts; and
4. Billing for special brush and bulk item pick up services provided to individual residents.
Section 1121. Proration of Charges
For move-ins and move-outs billing will be prorated for the residential solid waste fee based on
the number of days in the billing period.
Section 1130. Required Reporting to Contractor
The Town shall provide to the Contractor certain information necessary for the implementation of
the Contract and related to payments due to the Contractor.
Section 1150. Tax Exempt Purchasing by Contractor
Texas Tax Code 151.311, which is copied below, allows a vendor to purchase many items exempt
from state and local sales taxes in the performance of their contract with the Town. Vendors who
respond to this Request for Proposal will be expected to take advantage of this tax exemption as
allowed by state law. Vendors should take the initiative to verify the tax-exempt details with the
State of Texas Comptroller's Office, but here are a few stipulations from them:
• All products purchased to fulfill the contract must be used on the contract. For example, a
vendor cannot purchase 100 pieces of lumber for our contract and use some of them for
another taxable client.
• The rental of items such as scaffolding, barricades, or rental equipment is not exempt from
taxes.
It is our understanding that vendors can provide their suppliers with a completed Texas Sales and
Use Resale Certificate (http://www.window.state.tx.us/taxinfo/taxforms/Ol-3392.pdf) to receive
this exemption. You may contact the State of Texas Comptroller's Office for details, and their
contact information can be found at http://www.window.state.tx.us/contact.html. Vendors who
respond to this RFP are expected to pass this tax savings along to the Town. No exempt state and
local sales taxes will be paid to the winning contractor.
§ 151.311. TAXABLE ITEMS INCORPORATED INTO OR USED FOR IMPROVEMENT
OF REAL TY OF AN EXEMPT ENTITY.
(a) The purchase of tangible personal property for use in the performance of a contract for an
improvement to realty for an organization exempted under Section 151.309 or 151.310 of this code is
exempt if the tangible personal property is incorporated into realty in the performance of the contract.
(b) The purchase of tangible personal property, other than machinery or equipment and its
accessories and repair and replacement parts, for use in the performance of a contract for an
improvement to realty for an organization exempted under Section 151 .309 or 151.310 of this code
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is exempt if the tangible personal property is:
(1) necessary and essential for the performance of the contract; and
(2) completely consumed at the job site.
( c) The purchase of a taxable service for use in the performance of a contract for an improvement
to realty that is performed for an organization exempted under Section 151.309 or
151.310 of this code is exempt if the service is performed at the job site and if:
(1) the contract expressly requires the specific service to be provided or purchased by the
person performing the contract; or
(2) the service is integral to the performance of the contract.
( d) For purposes of this section, tangible personal property is completely consumed if after being
used once for its intended purpose it is used up or destroyed. Tangible personal property that is
rented or leased for use in the performance of the contract cannot be completely consumed for
purposes of this section.
REQUIRED INSURANCE AND INDEMNITIES
The Contractor shall secure and maintain throughout the duration of this Contract insurance of
such types and in such amount as may be necessary to protect itself and the interest of the Town
against all hazards or risks of loss as hereinafter specified. The form and limits of such insurance,
together with the underwriter thereof in each case, shall be acceptable to the Town but regardless
of such acceptance it shall be the responsibility of the Contractor to maintain adequate insurance
coverage at all times. Failure of the Contractor to maintain adequate coverage shall not relieve
the Contractor of any contractual responsibility or obligation. A sample insurance ce1iificate is
attached hereto as Appendix E.
Section 1200. General Requirements
Satisfactory certificates of insurance shall be filed with the Town prior to starting any work under
this Contract. The certificates shall state that thirty (30) days advance written notice will be given
to the Town before any policy covered thereby is changed or canceled.
The Contractor shall comply with all Federal, State and local laws and ordinances relating to Social
Security, Unemployment Insurance, Pensions, etc.
All insurance providers used to meet the requirements of this section must have an A.M. Best
rating of"A" or better and be authorized to conduct business in the State of Texas.
Section 1210. Workers Compensation Insurance Coverage
(A) Definitions:
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Certificate of coverage ("certificate") -copy of a certificate of insurance, a
certificate of authority to self-insure issued by the commission, or a coverage
agreement (DWC-81, DWC-82, DWC-83, or DWC-84), showing statutory
workers' compensation insurance coverage for the Contractor's employees
providing services under the Contract for the duration of the Contract.
Duration of the Contract -includes the time from the commencement of services
and continuing for five years, with authorized extensions. Persons providing
services ("subcontractor" in §406.096) -includes all persons or entities
performing all or part of the services the Contractor has undertaken to perform
under the Contract, regardless of whether that person contracted directly with the
Contractor and regardless of whether that person has employees. This includes,
without limitation, independent Contractors, subcontractors, leasing companies,
motor carriers, owner-operators, employees of any such entity, or employees of any
entity which furnishes persons to provide services on the project. "Services"
include, without limitation, providing, hauling, or delivering equipment or
materials, or providing labor, transportation, or other service related to the Contract.
"Services" does not include activities unrelated to the Contract, such as parts
suppliers, office supply deliveries, or other incidental vendors.
(B) The Contractor shall provide coverage, based on proper reporting of classification
codes and payroll amounts and filing of any coverage agreements, which meets the
statutory requirements of Texas Labor Code, Section 401.011 ( 44) for all employees
of the Contractor providing services on the project, for the duration of the project
(C) The Contractor must provide a Certificate of Coverage to the Town prior to
commencement of service.
(D) If the coverage period shown on the Contractor's current Certificate of Coverage
ends during the duration of the project, the Contractor must, prior to the end of the
coverage period, file a new Certificate of Coverage with the governmental entity
showing that coverage has been extended.
(E) The Contractor shall obtain from each person providing services under the
Contract, and provide to the Town:
(I) a certificate of coverage, prior to that person beginning work on the project,
so the governmental entity will have on file certificates of coverage showing
coverage for all persons providing services on the project; and
(2) no later than seven days after receipt by the Contractor, a new certificate of
coverage showing extension of coverage, if the coverage period shown on
the current certificate of coverage ends during the duration of the project.
(F) The Contractor shall retain all required certificates of coverage for the duration of
the project and for one year thereafter.
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(G) The Contractor shall notify the governmental entity in writing by certified mail or
personal delivery, within ten days after the Contractor knew or should have known,
of any change that materially affects the provision of coverage of any person
providing services on the project.
(H) The Contractor shall post at the office where the trucks serving the Town are based,
a notice in the text, form and manner prescribed by the Texas Workers'
Compensation Commission informing all persons providing services on the project
that they are required to be covered, and stating how a person may verify coverage
and report lack of coverage.
(I) The Contractor shall contractually require each person with whom it contracts to
provide services to:
(I) provide coverage, based on proper reporting of classification codes and
payroll amounts and filing of any coverage agreements, which meets the
statutory requirements of Texas Labor Code, §401.011(44) for all of its
employees providing services on the project, for the duration of the project;
(2) provide to the Contractor, prior to that person beginning work, a certificate
of coverage showing that coverage is being provided for all employees of
the person providing service, for the duration of the project or services;
(3) provide the Contractor, prior to the end of the coverage period, a new
certificate of coverage showing extension of coverage, if the coverage
period shown on the current certificate of certificate of coverage ends during
the duration of the project or services;
( 4) obtain from each other person with whom it contracts, and provide to the
Contractor:
(a) a certificate of coverage, prior to the other person beginning work;
and
(b) a new certificate of coverage showing extension of coverage, prior
to the end of the coverage period, if the coverage period shown on
the current certificate of coverage ends during the duration of the
project;
( 5) retain all required certificates of coverage on file for the duration of the
project or services and for one year thereafter;
(6) notify the Town in writing by certified mail or personal delivery, within 10
days after the person knew or should have known, of any change that
materially affects the provision of coverage of any person providing
services; and
(7) contractually require each person with whom it contracts, to perform as
required by paragraphs (I) -(7), with the certificates of coverage to be
provided to the person for whom they are providing services.
(J) By signing this Contract or providing or causing to be provided a certificate of
coverage, the Contractor is representing to the Town that all employees of the
Contractor who will provide services under the Contract will be covered by
workers' compensation coverage for duration of the Contract. Contractor also
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represents that the coverage will be based on proper reporting of classification
codes and payroll amounts, and that all coverage agreements will be filed with the
appropriate insurance carrier or, in the case of a self-insured, with the commission's
Division of Self-Insurance Regulation. Providing false or misleading information
may subject the Contractor to administrative penalties, criminal penalties, civil
penalties, or other civil actions.
(K) The Contractor's failure to comply with any of these provisions is a breach of
Contract by the Contractor which entitles the governmental entity to declare the
Contract void if the Contractor does not remedy the breach within ten days after
receipt of notice of breach from the governmental entity.
Section 1220. Comprehensive Automobile Liability
This insurance shall be written in comprehensive form and shall protect the Contractor against all
claims for injuries to members of the public and damage to property of others arising from the use
of motor vehicles licensed for highway use, whether they are owned, non-owned, or hired.
The liability limits shall not be less than:
Bodily Injury $1,000,000/person
$1,000,000/occurrence
Property Damage $1,000,000/occurrence
The insurance shall be of the occurrence type and name the Town as an additional insured, with
waivers of subrogation in favor of the Town. There shall be no deductible applied to the Town
as additional insured.
Section 1230. Comprehensive General Liability
This insurance shall be written in comprehensive form and shall protect the Contractor against all
claims arising from injuries to members of the public or damage to property of others arising out
of any act of omission of the Contractor or his agents, employees, or subcontractors. In addition,
this policy shall specifically insure the contractual liability assumed by the Contractor under the
article entitled DEFENSE OF SUITS.
To the extent that the Contractor's work, or work under his direction, may require blasting,
explosive conditions, or underground operations, the comprehensive general liability coverage
shall contain no exclusion relative to blasting, explosion, collapse of buildings, or damage to
underground property.
The liability limits shall not be less than:
Bodily Injury $ 1 ,000,000/person
$1,000,000/occurrence
Property Damage $1,000,000/occurrence
$2,000,000/aggregate
The insurance shall be of the occurrence type and name the Owner as an additional insured, with
waivers of subrogation in favor of the Town. There shall be no deductible applied to the Town as
additional insured.
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Section 1240. Defense of Suits; Indemnification
If any action in court is brought against the Town, or any officer or agent of the Town, for the
failure, omission, or neglect of the Contractor to perform any of the covenants, acts, matters, or
things under this Contract; or for injury or damage caused by the alleged negligence of the
Contractor or its subcontractors or its agents , or in connection with any claim based on lawful
demands of subcontractors, workmen, material men, or suppliers the Contractor shall defend,
indemnify, and save harmless the Town and its officers and agents, from all lo sses , damages, costs,
expenses, judgments, or decrees arising out of such action. The obligations of this Section 1240
shall be interpreted to be consistent with and in addition to the obligations of Section 1250 below.
Section 1250. Indemnity and Release of Liability
THE CONTRACTOR IS SOLELY RESPONSIBLE FOR AND SHALL DEFEND,
INDEMNIFY, RELEASE, AND HOLD THE TOWN (AND ALL OF TOWN'S
REPRESENTATIVES, OFFICERS, AND EMPLOYEES), FREE AND HARMLESS
FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DEMANDS, LOSSES,
DAMAGES, COSTS, OR EXPENSES TO ALL PERSONS (INCLUDING BUT NOT
LIMITED TO REASONABLE ATTORNEYS' FEES) ARISING OUT OF RESULTING
FROM OR OCCURRING IN CONNECTION WITH THE PERFORMANCE OF THE
WORK UNDER THIS CONTRACT THAT IS (I) ATTRIBUTABLE TO ANY BODILY OR
PERSONAL INJURY, SICKNESS, DISEASES OR DEATH OF ANY PERSON OR ANY
DAMAGE OR INJURY TO OR DESTRUCTION OF REAL OR PERSONAL PROPERTY
INCLUDING THE LOSS OF USE THEREOF, AND (II) CAUSED OR ALLEGED TO BE
CAUSED IN WHOLE OR IN PART BY ANY NEGLIGENT ACT, STRICT LIABILITY,
OR OTHER ACT OR OMISSION OF CONTRACTOR, ANY SUBCONTRACTOR OR
SUPPLIER, THEIR RESPECTIVE AGENTS OR EMPLOYEES OR ANY OTHER
PARTY FOR WHOM ANY OF THEM MAY BE LIABLE REGARDLESS OF WHETHER
SUCH IS CAUSED OR ALLEGED TO BE CAUSED IN WHOLE OR IN PART BY THE
NEGLIGENT ACTS, STRICT LIABILITY, OR OTHER ACT OR OMISSION OF A
PARTY OR PARTIES INDEMNIFIED HEREUNDER.
SAID DEFENSE, INDEMNITY, AND RELEASE OF LIABILITY SHALL ALSO APPLY
SPECIFICALLY TO CLAIMS ARISING FROM ACCIDENTS TO CONTRACTOR, ITS
AGENTS OR EMPLOYEES, WHETHER OCCASIONED BY CONTRACTOR OR ITS
EMPLOYEES, THE OWNER OR HIS EMPLOYEES, OR BY ANY OTHER PERSON OR
PERSONS.
THE FOREGOING DEFENSE, INDEMNITY, AND RELEASE OF LIABILITY
OBLIGATIONS SHALL NOT BE LIMITED IN ANY WAY BY ANY LIMITATION ON
THE AMOUNT OR TYPE OF DAMAGES, COMPENSATION OR BENEFITS PAYABLE
UNDER ANY CERTIFICATE OF INSURANCE, OR THE WORKERS' OR
WORKMEN'S COMPENSATION ACTS, DISABILITY BENEFIT ACTS, OR OTHER
EMPLOYEE BENEFIT ACTS.
Section 1260. Performance Bond
A Performance Bond in the amount of 50% ofthe annual value of the Contract will be maintained
and renewed each year during the term of the Contract. Proof of renewal of the bond must be
submitted to the Town prior to June 1 each y ear of the Contract. A sample of the required form is
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provided in Appendix D.
Section 1270. Power of Attorney
Attorneys-in-fact who sign bonds must file with each bond a certified and effectively dated copy
of their power of attorney.
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APPENDICES
APPENDIX A. Town Facilities
Fif!ure A -Town Facilities
FACILITY NAME LOCATION SIZE QTY PICKUP
Trophy Club Town Hall I Trophy Wood Dr. 3-yard I Tuesday /Friday
front load
Trophy Club Park 2885 Trophy Park Dr, Trophy 3-yard 4 Tuesday/Friday
Club, TX 76262 front load
30-yard 3 Tuesday /Friday
roll-off
Independence Park East 501 Parkview Dr, Trophy 3-yard I Tuesday /Friday
Club, TX 76262 front load
Trophy Club Park Maintenance 30-yard I Tuesday/Friday
Barn roll-off
Trophy Club Community Pool 500 Parkview Dr, Trophy 3-yard I Tuesday/Friday
and Solash Pad Club, TX 76262 front load
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APPENDIX B. Single Family Residential Service
Figure B. -Solid Waste Daily Residential and Commercial Collection Area Map
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Trophy Club
Par
Contractor's Initia l ol_
APPENDIX C. Solid Waste and Recycling Ordinance
Chapter 13. Utilities
ARTICLE 13.02. SOLID WASTE
Division 1. Generally
§ 13.02.001. Definitions.
Brush.
Tree and shrub trimmings and limbs, etc., which exceed four (4) feet in length and cannot be easily placed in
refuse containers or loaded readily into regular refuse compaction equipment.
Bulky waste.
Stoves, refrigerators, water tanks, washing machines, furniture, appliances and other waste materials with
weights and volumes greater than those allowed for containers, but specifically excluding:
JllLoose construction debris, carrion, hazardous waste, medical waste or stable matter;
filAny refrigerators, freezers, air conditioners, or other appliances that do not contain written or visual
evidence that the chlorofluorocarbons (CFCs) have been removed therefrom by a certified, authorized, and
licensed technician; and
filAny other objects or items that the contractor is precluded by federal, state, or local law or regulation
from collecting or disposing in a municipal sanitary landfill.
Carrion.
The dead and putrefying flesh or carcass of any animal, fowl or fish.
Commercial container.
Metal containers supplied by the town's approved franchise vendor affording adequate capacity to service a
customer so as to prevent spillage and unsightly and unsanitary conditions.
Construction debris.
Dirt, concrete, rocks, bricks or other waste building materials.
Curbside service.
The pickup of garbage, trash, brush, bulky wastes, rubbish, debris, and recyclable materials by the town's
approved franchise vendor at a resident's street address.
Garbage.
Household waste, animal, or vegetable matter, as from a kitchen or food processing facility; ashes or any
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other material which is damp or capable of emitting noxious odors.
Hazardous waste.
Any liquid or solid material, oil, sludge, and any radioactive, pathological, toxic, acidic, or volatile materials,
or any chemical, compound, mixture, substance, or article which is designated by the United States
Environmental Protection Agency or appropriate agency of the state to be "hazardous," "toxic" or a
"contaminant" or "pollutant," as such terms are defined by or pursuant to federal or state law or regulation.
Pickup dav.
A day(s) scheduled by the town for pickup ofrefuse and recycling materials. If a pickup day falls on a
holiday, there will not be refuse or recycling service and a make-up day will not be substituted.
Reeve/able materials.
The following items are allowed in recycling containers:
ffiP!astic bottles numbered I, 2, 3, 4, 5, 7 and plastic bottles composed ofHDPE (high density polyethylene)
and PET (polyethylene terephthalate) bottles.
ID Clear, green, and brown unbroken glass bottles and jars ( excluding mirrors, windows, ceramics, or other
glass products).
ill Aluminum, tin and steel metal cans used for beverages, food, beer, and soft drinks ( excluding scrap metal,
aerosol cans, foil, and utensils).
ffiTelephone directories, newspapers, catalogs, and magazines.
filJunk mail, cardboard and mixed household paper.
As recycling markets open up to additional recyclable materials, this list may be expanded based on mutual ag
Recvcling container.
An 18-gallon container for use by residential customers for curbside recyclable materials collection issued by
the town's approved franchise vendor.
Refuse.
All garbage, trash, rubbish, brush, and debris.
Refuse container.
Any plastic bag, cardboard, metal or wooden box having no outside dimension of more than four (4) feet or
any portable, closed, waterproof, plastic container with a capacity or volume of fifty (50) gallons or less;
which is capable of containing refuse without leaking or emitting odors, that does not allow items to be
scattered, and which weighs, when loaded, less than fifty (50) ponnds per container and which is placed at
curbside for removal. All refuse placed within plastic containers shall first be placed in a plastic bag,
cardboard, metal, or wood box.
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Contractor's Initial G L
Rubbish.
All residentially generated waste wood, wood products, grass cuttings, dead plants, weeds, leaves, chips,
shavings, sawdust, printed matter, paper, pasteboard, rags, straw, used and discarded mattresses, white goods,
pulp, and other products such as are used for packaging or wrapping, crockery, glass, ashes, cinders, floor
sweepings, mineral or metallic substances and any and all other waste materials not included in the definition
of bulky waste, construction debris, garbage, refuse, or hazardous waste.
Trash.
All refuse other than garbage, debris, brush, household furniture and appliances, including but not limited to
grass clippings, leaves, paper, and other household trash not included in the definitions of bulky waste,
debris, garbage, refuse, rubbish or hazardous waste.
(Ordinance 92-11, sec. II, adopted 5/19/92; Ordinance 2002-12, sec. II, adopted 3/4/02; 2006 Code, ch. 11,
sec. 1.01; Ordinance 2012-17, secs. 2.01, 2.02, adopted 9/4/12)
§ 13.02.002. Duties of residential customers.
It shall be the duty of each residential customer to place refuse and recyclable materials as follows:
ffiEach residential customer shall place all refuse (in the case of brush, if the size allows) and recyclable
materials in appropriate refuse or recycling containers sufficient in number so that the refuse/recyclable
materials shall not become or constitute a public nuisance.
filRefuse or recyclable materials shall not be placed at curbside prior to 7:00 p.m. on the day before a
pickup day.
filRecycling containers and/or other refuse containers must be removed from curbside no later than 7:00
a.m. following a pickup day.
filAll disabled residents shall be entitled to receive special pickup assistance; in order to receive assistance,
such resident shall notify the town's approved franchise vendor of his/her need.
filRefuse and all items included for residential collection shall be placed at curbside at the resident's street
address in refuse containers and shall be placed and maintained in such a manner as to prevent refuse from
being scattered. Refuse placed inside of an allowed cardboard, metal or wooden box, or plastic container
shall be bagged in a plastic bag, and no loose trash shall be placed in a cardboard, metal or wooden box, or a
plastic container.
.(Q)_Every resident shall notify the approved franchise vendor for the collection of bulky waste, if such
collection is needed. A fee may be assessed in accordance with the fee schedule of the approved franchise
vendor.
ffiN o residential customer shall place for collection or disposal, or permit to be placed for collection or
disposal, any hazardous waste .
.(fil_Every residential customer is hereby required to monitor pickup of their own refuse and recyclable
materials. If, after having timely placed containers for collection, such containers are not emptied and the
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contents removed as may be applicable within twenty-four (24) hours of scheduled collection, the resident
shall notify the town's approved franchise vendor and report the non-collection at their address.
(Ordinance 2002-12, sec. III, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.02; Ordinance 2012-17, sec. 2.03,
adopted 9/4/12)
§ 13.02.003. Residential collection of brush.
Brush that is of such a nature that it cannot be placed in refuse container shall be cut in lengths not to exceed
four (4) feet and shall be trimmed, stacked, tied and placed at curbside to a height of not more than three (3)
feet and a weight not to exceed fifty (50) pounds per bundle. All brush that is of such nature that it may be
placed in a refuse container, including without limitation all vines and thorny bushes, shall be placed in a
plastic bag prior to placement in a refuse container, and no loose brush shall be placed in a cardboard, metal
or wooden box, or plastic container. A resident may receive a special pick-up upon request made through the
town's approved franchise vendor. A fee based upon quantity and volume may be assessed in accordance
with the approved vendor's fee schedule in effect at the time.
(Ordinance 2002-12, sec. IV, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.03; Ordinance 2012-17, sec. 2.04,
adopted 9/4/12)
§ 13.02.004. Residential collection schedule; charges for services; late fee.
The collection and removal of refuse from premises used for residential purposes shall be made two (2) times
each week, with a two-or tlu-ee-day interval between each collection. Recyclable materials will be picked up
one (1) time each week, on the designated day given by town's approved franchise vendor. The charges for
such services shall be assessed as specified in the town's contract with the approved franchise vendor. Such
charges are subject to increase or decrease from time to time based upon the then-current terms of the
agreement between the town and the approved franchise vendor. All charges for services furnished or
rendered pursuant to this article shall be due and payable on the date indicated on the bill, and if not paid by
the due date a ten percent(] 0%) late fee will be added to the current amount and the total amount shall
immediately become due and owing.
(Ordinance 2002-12, sec. V, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.04)
§ 13.02.005. Disposal of residential hazardous waste materials.
Residents with proper identification and proof of residency will have the ability to dispose of hazardous
waste materials semi-annually at a mobile collection unit located within the town or weekly at the City of Ft.
Worth's environmental collection center in accordance with the recycling program and the hazardous
material recycling contract approved by the town. If the council fails to approve a budget for the collection of
hazardous waste, the program shall be discontinued.
(Ordinance 2002-12, sec. VI, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.05)
§ 13.02.006. Removal of debris from construction, cleanup of property, etc.
Construction debris, as that term is defined herein, or other refuse resulting from preparation for construction,
construction, major remodeling, or general cleanup of property, or sizeable amounts of refuse due to
construction, construction preparation, remodel, or general cleanup of property, will not be removed by the
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town as regular service. The property owner shall have such construction debris removed at his/her expense.
A property owner may request a pick-up from the town's approved franchise vendor for the removal of
construction debris. A fee for such service may be assessed in accordance with the approved vendor's fee
schedule in effect at the time.
(Ordinance 2002-12, sec. VII, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.06; Ordinance 2012-17, sec. 2.05,
adopted 9/4/12)
§ 13.02.007. Duties of nonresidential customers.
It shall be the duty of the owner or person otherwise in charge of commercial, institutional or industrial
premises within the town to cause all refuse accumulated on such premises to be placed in a commercial
container(s). Commercial containers must be placed at a location on the premises as designated by the town
and in compliance with all applicable town codes.
(Ordinance 2002-12, sec. VIII, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.07)
§ 13.02.008. Collection from nonresidential customers; containers for multifamily residential
complexes.
(a) Frequency of collection; charges.
The collection and removal of refuse from houses and other structures and premises used for commercial,
institutional, or industrial purposes shall be made not less than one (1) time each week. Collection charges
shall be assessed in accordance with the town's approved franchise vendor's fee schedule in effect at the
time.
(b) Containers.
Commercial, institutional, and industrial customers shall dispose of refuse by means of commercial
containers meeting town specifications. Additionally, multifamily residential complexes may employ said
commercial containers for refuse collection in the same manner as commercial, institutional, and industrial
customers.
(Ordinance 2002-12, sec. IX, adopted 3/4/02; 2006 Code, ch. 11, sec. 1.08)
§ 13.02.009. Prohibited acts and conditions .
.(i!l_It shall be unlawful for any person to sweep, throw, or deposit any refuse, stagnant water, or carrion into,
upon, or along any public property or private property of another, except as may be specifically provided by
this article.
ili)_It shall be unlawful for any person owning or otherwise in control of any premises within the town to
permit any of the conditions described in subsection (fil of this section to exist upon property owned or
controlled by them after having actual or constructive notice thereof.
@It shall be unlawful for any person to place in any container any material other than as specifically
provided in this article, including but not limited to hazardous waste.
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@l_It shall be unlawful for any person to deposit or maintain refuse except as provided for by this article.
(tl_It shall be unlawful for any person to deposit any ignited material in any container used for the disposal of
refuse.
_{f)_It shall be unlawful for a person to allow or cause the dumping of any construction debris or other refuse,
including without limitation that produced as a result of major remodeling or general cleanup of property, at
any location within the town .
.(g)_ It shall be unlawful for any commercial institution or industrial customer to remove the drain plug from
any commercial container.
.(hl_It shall be unlawful for any person to cause damage to or permit excessive buildup of material in
containers.
(Ordinance 2002-12, sec. X, adopted 3/4/02; 2006 Code, ch. I I, sec. 1.09; Ordinance 2012-17, sec. 2.06,
adopted 9/4/12)
§ 13.02.010. through§ 13.02.040. (Reserved)
Division 2. Scavenging Refuse
§ 13.02.041. Definitions.
Discarded materials.
Recyclable items, reusable items, household trash, garbage, and/or debris as defined in the town's trash code.
(Ordinance 2004-03, sec. II, adopted Ill 9/04; 2006 Code, ch. 11, sec. 2.01)
§ 13.02.042. Penalty.
It shall be unlawful for any person to violate any provision of this division, and any person violating or
failing to comply with any provision of this division shall be fined, upon conviction, not less than one dollar
($1.00) nor more than two thousand dollars ($2,000.00), and a separate offense shall be deemed committed
upon each day during or on which a violation occurs or continues.
(Ordinance 2004-03, sec. VIII, adopted 1/19/04; 2006 Code, ch. 11, sec. 2.04)
§ 13.02.043. Prohibition.
Except as specifically provided herein, no person, other than the current resident, cmTent occupant or current
owner of the property on which discarded materials are placed for collection, or a certified peace officer
acting in his or her official capacity, shall open, remove, pick up, search through, or transfer discarded
materials directly from the curbside when such discarded materials are contained within a closed plastic bag,
box, garbage receptacle or any other closed or sealed container left at curbside for collection and removal by
a carrier authorized to remove discarded materials within the town.
(Ordinance 2004-03, sec. III, adopted 1/19/04; 2006 Code, ch. I I, sec. 2.02)
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§ 13.02.044. Exceptions.
(a) Authorized collectors.
A carrier, including its agents, representatives, and employees, authorized to remove discarded materials
within the town may remove, pick up, or transfer discarded materials directly from the curbside as authorized
in such carrier's contract or franchise with the town. A carrier shall not open any sealed garbage receptacle
except to the extent necessary to remove the discarded material from the receptacle and place those materials
directly into his or her disposal machinery and in accordance with the carrier's contract or franchise with the
town. A carrier shall not search through closed bags, boxes, or other trash receptacles.
(b) Other exceptions.
(1) Permission of resident.
It shall be an exception to the prohibition contained in this division that a person other than the current
resident, occupant, or owner of the property on which discarded materials are contained has the permission of
such current resident, occupant or owner of the property to remove or search through a closed or sealed
plastic bag, box, garbage receptacle or any other closed or sealed container.
(2) Open or unsealed containers.
It shall be an exception to the prohibition contained in this division for a person other than the current
resident, occupant, or owner of the pro petty to remove discarded materials which are not contained within a
sealed plastic bag, box, garbage receptacle or any other closed or sealed container.
(Ordinance 2004-03, sec. IV, adopted 1/19/04; 2006 Code, ch. 11, sec. 2.03)
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APPENDIX D. Performance and Payment Bonds
PERFORMANCE BOND
STATE OF TEXAS
COUNTY OF DENTON &
COUNTY OF TARRANT
§
§
§
KNOW ALL MEN BY THESE PRESENTS
THAT
herein after called the Principal , and _____________________ _
hereinafter called the Surety, are held and firmly bound unto the Town of Trophy Club as Owner,
in the sum of ------------------------------Dollars ($ _____________ ) for the payment whereof the Principal and the
Surety bind themselves, their heirs, executors, administrators, successors, and assigns, jointly and
severall y, firmly by these presents.
WHEREAS, the Principal has, by mean s of a written agreement, dated ______ _ __ _, entered into a Contract w ith the Owner for:
SOLID WASTE MANAGEMENT SERVICES
JUNE 1, 2025 -MAY 31, 2030
RFP 202 4-02 S OLJD WASTE MANAGEMENT SE RV ICES
as set out in said Contract, a copy of which is by reference made a part hereof; NOW
THEREFORE the conditions of this obligation are such that, if the Principal shall faithfully
perform the Contract in accordance with the Plans, spec ifications and contract documents and shall
fully indemnify and save harmless the Owner from a ll cost and damage which Owner may suffer
by reason of Principal's default or fai lure so to do , and sh all full y reimburse and repay the Owner
all outlay and expense which the Owner may incur in making good any such default or failure;
AND FURTHER, that if the Principal shall pay all persons, who have contracts directly
w ith the Principal for labor and /or materials, failing which such persons sh all have a direct right
of action against the Principal and the Surety under this obligation, subject to Owner's priority ,
then the ob li gation shall be null and voi d, otherwise it shall remain in full force and effect.
AND PROVIDED, that any alteration s which may be made in the term s of the Contract
or in the work to be done under it , or the giving by the Owner of any extension of time for the
performance of the contract, or any other forbearance on the part of either the Owner or the
Principal to the other shall not in any way release the Principal and the Surety, or eith er of them,
their heirs , executors, admini strators, successors, or assigns from their liability hereunder, notice
to the Surety of any alteration, extension or forbearance being hereby waived.
AND PROVIDED, in the event Principal is in default under the Contract as defined herein ,
Surety will within fifteen (15) day s of determination by Owner of such default take over and
assume completion of said Contract and become entitled to the payment of the balance of the
Contract price, subject to Owner's priority.
AND PROVIDED, that if any suit is brought under this Surety Bond, venue shall lie in
78 of 85 Contractor's Initial c[_
Denton & Tarrant County, Texas.
IN WITNESS WHEREOF, the above bounded parties have executed this instrument
under their several seals this ___ day of 2024, the name and
corporate seal of each corporate party being hereto affixed, and these presents duly signed by its
undersigned representative pursuant to authority of its governing body.
WITNESSED: Principal:
By:
Surety:
By:
Attorney-in-fact
(SEAL)
WITNESSED: Principal: ___________ _
By: ___________ _
Surety: ____________ _
By: _____________ _
79 of 85 Contractor's Initial ____ _
PAYMENT BOND
ST ATE OF TEXAS §
KNOW ALL MEN BY THESE PRESENTS
COUNTY OF DENTON &
COUNTY OF TARRANT §
THAT WE,, ______________ hereinafter called the Principal, __
_____________ hereinafter called the Surety, are held and firmly bound unto
the Town of Trophy Club, as Owner, in the sum of ________________ _
DOLLARS ($ __________ ~, for the payment, whereof the said Principal and
Surety bind themselves , their heirs , executors, administrators and successors, jointly and severally,
firmly by these presents.
The Conditions of this obligation are such that whereas the Principal entered into a
certain contract, h ereto attached, and made a part h ereof, w ith the Owner dated ______ _
-----~ for:
SOLID WASTE MANAGEMENT SERVICES
JUNE 1, 2025, THROUGH MAY 31, 2030
RFP 2024-02 SOLID WASTE MANAGEMENT SERVICES
NOW THEREFORE, the conditions of this obligation are such that, if the Principal shall
promptly make payment to all claimants as defined in Texas Gov 't Code Ch. 2253 , supplying labor
and materials in the prosecution of the work provided for in said contract, then this obligation shall
be null and void, otherwise, it shall remain in full force and effect.
This bond is made and entered into so lel y for the protection of all claimants supply ing labor
and m aterial in the prosecution of the work provide d for in said contract, and all such claimants
shall have a direct right of action und er the bond as provided in Texas Gov 't Co de Ch. 2253.
AND PROVIDED , that any alterations which may be made in the terms of the contract,
or in the work to be done under it, or the giving by the Owner of any extension of time for the
performance of the Contract, or any other forbearance on the part of either the Owner or the
Principal to the other shall not in any way release the Principal and the Surety, or either of them,
their heirs , executors, admini strators, successors, or assigns from their liability hereunder, notice
to the Surety of any alteration, extension or forbearance being hereby waived.
AND PROVIDED, that if any suit is brought under thi s Payment Bond, venue shall lie in
Tarrant & Denton County , Texas.
IN WITNESS WHEREOF, the above bounded parties have executed this instrument
under their several seals this ______ day of___________ 2024 the
name and corporate seal of each corporate party being hereto affixed, and these presents duly
s igned by its under signed representative pursuant to authority of its governing body.
80 of 85 Contractor's Initial G{__
WITNESSED: Principal: __________ _
By: ___________ _
Surety: ___________ _
By: _____________ _
Attorney-in-fact
(SEAL)
81 of 85 Contractor's Initial ct_
APPENDIX E. Sample Insurance Certificate
SAMPLE CERTIFICATE OF
INSURABILITY
ACORD~ CERTIFICATE OF LIABILITY INSURANCE I o,r,u;~
-. /1 ftJ..n~ -FAX ·1.....,,-r&l:SSucuMAMA, • ..,n.....-'.,,,...__, l10tl
Sincere Insurance Cornpan;• <lN1. V AND COtfP£n NO RJGK'TS Uf1>0H THE CPt1"1'FlCATE
ffo,,mm.. lHtS C2ftT'lFICATE DOU Not ,Ql&ND~EXTl:ffl> °"
•lOO GoO-O intentions. Wav ALntlt: THE COVERAGE~ BY Tfff: POUCfO Ba.OW,
SL Loui:;, MO 95555 SN:SU:Re~ AFf'ORDIH'G COVERAC:l
~arb.iS~ R Us v-..raste-hauters -· nl • I.: JflSU!<H'!Ce ......... .
9{}J Trash VJ-a\' -~ Dallas, TX 75555 -· ~C·
itEPO..IClf.SOl""5~U$TCOIIIEJ.Olll'KA.Vt'.G~l"1.JCITOTHl!HllJSWC>NN,tfl)A:IOVfJ.rooTtc-P0t.lCVPl;AJOONOtQt,,'lEtl,N~TH(l.t~
Ml't'~, t(!Rtol o,toc.notnOH Of' Nff'~ OR onEA: O<.X:\MCNTWfOi"fi.t;)SPf:,CTTOW1'ilCl1, TIG ~'ft: W..Vlt£. SU&) OR
W,YPt!JIITA!N. THI,; IH$~ "1l'Ol100)tr'I' ~ ,'OI.ICO ~ HOlt1!lN Ii$. ~"l"OAU. 'l"re~ ~#ff>~ a'~
11)..~ MOR!!G4TEl..JtA1"$$~W.'fHAYF.~~OV'PNOC'LNll4.
"""°,Ol!l"W~ I --'""' --t.lbl00:I IIIIIIM•ot Is. J.,1100.:111 s: ~ QWCfW. t~ NIIE~U,,,,,,-~ I l
..:..P·w.vt.w.ix:-El°':CA.IQ 9/29/03 /'J0/04 Mll!Di»-....., _ __, I• 1
~&U:NIIU.JIIV . ' ' --~~ . ~ . -l~-~"4G Fi--:-nrci.turt~n-· •
"1.W..l::T l~ vx:.
..::..~t-.n-r ~~-' --.. _
(! At..~oMl'tm 9/.29/03 9/30/0• -·-_,,,_ --'1,000.001 -!-
__ ..
' alCl:il.YINNtt,r' • 1,000.ooc __,,_,. ------..,_ ' l, 000, 00(
Fl-'"""-"' NJTOOIC.T•t;,li,~ • --.... , ... ...,..,,
""1(:IC-,.V:; ... ,, ---~ I I ::1·~ OOJtJWJ;w.oo -n; ,,
• ~== I•
' ' ~~,_ AJ,tb ' ~t."'"'-ff\' ~--• 9/29/03 9/30/04 1.'.l.-~,11-' ' C:..,~-~tMTl-$ ··-
~o,~lli:I a O•Q,'30(';:l'J:WIIIIO',S~PT~~~
City is additional named insured; Waiver of subrogation re: W/C; No deductible as related to the
City.
CID'ml'lCATI:~ I l~~;,~j,U/'fTtilt CAAC<!LI.A-000,
PIOIA..O'~OFn«...-OW~~tt~CIU.&O~'M
City of DeSoto ~JU.ff:"T'JCfl::COr.'nc-~~1"\lk.LWJlll,ll .. l\'flllW!.
211 E. Pleasant Run Rd Q ~~~«ff'!MCQJ1.~'t"C~ ,1 llll~T,
-r ' 'oleJo;II;; 41t.tt:t.: U@O&tata.c: :.:,,.ocw,,
DeSoto TX 75115-3901 ~~a.-,Yl A ,:,, -t:)
At::........,'2.rwv•••• CACvob '°"' ...
82 of 85 Contractor's Initial Ge
Letterhead of the Insurance Broker
Town of Trophy Club
I have read the insurance requirements as provided in your recent Request for Proposal (RFP) for
Residential Solid Waste Collection and Disposal Services including the sample insurance
certificate provided as Appendix E of the RFP. If my client ___________ were to
be chosen as the winning proposer, I will obtain the required insurance and provide the Town
with required certificate as shown in Appendix E no later than one day after the signing of the
contract.
I.M. Sincere
Insurance Broker
83 of 85 Contractor's Initial a_
APPENDIX F. 96-Gallon Container Specifications
SPECIFICATIONS FOR 96 GALLON TWO WHEELED AMERICAN ST AND ARD
ROLL-OUT CONTAINERS
Compliance with or variation from the specification must be noted as to each item on the
specification sheet. All variations from the specification must be noted on the proposal form.
I. Vendors shall provide certification that the two wheeled containers provided to the Town
meet the requirements of ANSI Z245.30-I 999. Vendors shall provide certified copies of all
test results with the proposal.
2. Capacity: volume shall be a minimum 96 US liquid level, body only,+/-1 %.
3. Mfg. method -HDPE injection molded only. Molded front pouch to facilitate semi-
automated lifting.
4. Recycled material -minimum 10%, maximum 15% post-consumer material content. Hot
melted mix.
5. UV Stabilization -minimum .5% by weight, hot melt compounded.
6. Load rating: 96 gallons: minimum 200 lb.
7. Wall thickness-minimum .156 inches.
8. Bottom -molded reinforced bottom for protection from excessive wear. No add-on pads.
9. Handle -molded into the body.
I 0. Lid -shall not be flat and shall overlap the body; shall open to a minimum 270 degrees. Lid
shall be integrally attached to body without any metal fasteners. Lid shall be of same
material as body with minimum of .148-inch thickness.
11. Wheels and axles -96 gallon: wheels minimum 12" diameter, 1 3/4" wide molded plastic
attached to a minimum 7 /8" diameter solid steel corrosion resistant coated axle. Wheels
shall attach to axle either by means of"snap-on" method or pal nuts. Either method shall be
fully warranted against failure. Wheels shall be capable of bearing loads of 300 + pounds.
Axle housing to be molded portion of body, axle shall pass through cart body outside refuse
area; no snap-in axles; maintenance free self-lubricating wheel bearings; no cotter pins.
Wheel wells shall be molded into body to allow full recessing of wheels.
12. Stability -container shall be able to withstand sustained winds of 40 m.p.h. while empty or
full; container shall remain stable when lid is thrown open.
84 of 85 Contractor's Initial GC
13. Product recyclability -all plastic components shall be recyclable. Manufacturers agree to
buy back unusable containers and parts at the end of their useful life. The term useful life
will be fully defined, and agreement reached between the vendor and the Town prior to the
awarding of the proposal.
15. Size of container -height:
width:
depth:
96 gallons
42" -47"
less than 30"
approximately 34"
16. Resin weight -96 gallon: approximately 35 lb.
17. Container weight assembled-96 gallon: 38 -55 lb.
18. Warranty-the container, lid, wheels, axle and all necessary hardware shall be covered by a
ten (10) year warranty. Any component parts which fail in materials or workmanship to
perform as originally designed shall be replaced or repaired by the cart representative at no
charge to the Town.
19. The Town of Trophy Club reserves the right to request samples on any item prior to
proposal award.
20. Proposal will be awarded to the one (1) vendor with the lowest most responsive proposal.
85 of 85 Contractor's Initial _C:::C __ L __
Proposal Cover Sheet and Acknowledgement of Addendum(s)
Proposal for Residential Garbage, Yard Waste and Recycling, RFP 2024-02 Solid Waste
Management Services
Due: 3:00 PM November 147 2024
Performance & Payment Bonds: REQUIRED UPON AW ARD (Section 1260)
The Proposer acknowledges receipt of the following Addendums to the solicitation:
Addendum Number Date
Addendum #1 10/28 /24
Addendum #2 11/4/24
This Proposal reflects our best estimates, and/or actual costs as of this date, and conforms to the
requirements provided in the Town's RFP. By submitting this Proposal, the Proposer grants the Town the
right to examine, as the basis for pricing that will permit an adequate evaluation of the proposed price,
books, records, documents, and other types of factual information, if specifically referenced or
included in the Proposal. The Town shall have the right to make such investigations as deemed necessary
to determine the ability of the Proposer to perform the services required. Upon reque st by the Town, the
Proposer shall furnish and certify all such supporting data and information that the Town may request
to demonstrate the Proposer's qualifications.
This response is genuine and not made in the interest of or on behalf of any undisclosed person, firm , or
corporation. This Proposal is not submitted in conformity with any agreement or understanding with any
Proposer to submit a false or sham Proposal. Proposer has not sought by collusion to submit a false
Proposal to obtain for itself or any other Proposer, an advantage over any other Proposer or over the Town
of Trophy Club.
In submitting this Proposal, the undersigned agrees that no Proposal may be withdrawn for a period of
four ( 4) months after the date of receipt of Proposals, and that all Proposals shall be valid for this entire
period, subject to cost adjustment as identified, unless advance written consent for such withdrawal is
granted by the Town.
Please check the appropriate box: D Corporation D Partnership D Sole Proprietor D Unincorporated Include either: D Social Security or [D Federal Tax Identification Number:
Other -L imited Partnership E mployer ID -75-198864 7
6 of 85 s{__
Contractor's Initial ____ _
Name of Proposer Phone
Community Was te Disposal, L.P. 972.392.9300
Address Fax
2010 California Crossing Rd. 972 .392.9301
Dallas, TX 75220
Type or Print Name and Title of Proposer'i Attest:
Representative
Jason Roemer
President
Signature of Proposer's Representative
~«~
Corporate Seal
Date: 11/13/2'-(
7 of 85 a_
Contractor's In itial ____ _
Declaration
The undersigned, as Proposer, declares that the only persons/entities interested in this Proposal are
those named herein, that no other person/entity has any interest in this Proposal or in the Contract for
services to which this Proposal pertains, that this Proposal is made without connection or arrangement
with any other person/entity and that this Proposal is in every aspect fair , in good faith , and without
collusion or fraud.
The Proposer further declares that they have complied in every respect with all requirements of this
RFP, that they have read all appendices and has satisfied himself fully relative to all matters and
conditions with respect to the services to which the Proposal pertains.
The Proposer states that this Proposal is based upon the Request for Proposal documents and
appendices.
The Proposer agrees to the proposed Contract of the Town of Trophy Club RFP 2024-02-Solid Waste
Management Services.
Community Waste Disposal, L .P.
Firm/Corporation
2010 California Crossing Rd.
Address
Dallas, TX 75220
Town, State, Zip
Jason Roemer
Signature
President
Title
Submittal Date
8 of 85
Contractor's Initial _o[ __ L __
Non-Collusion Affidavit
STATE OF Texas : COUNTY OF: Dallas
-----'---------------
I state that I am Jason Roemer -President of
Community Waste Disposal, L.P. (Name of firm) and that I am authorized to make this affidavit on
behalf of said firm , and its owners, directors, and officers. I am the person responsible in said firm for the
price(s) and the amount of this Response.
I state that:
1. The price(s) and amount ofthis Response have been arrived at independently and without
consultation, communication or agreement with any other contractor, Respondent or potential
Respondent.
2. Neither the price( s) nor the amount of the Response, and neither the approximate price( s)
nor approximate amount of this Response, have been disclosed to any other firm or person who is a
Respondent or potential Respondent, and they will not be disclosed before opening.
3. No attempt has been made or will be made to induce any firm or person to refrain from
responding on this agreement, or to submit a Response higher than this Response, or to submit any
intentionally high or noncompetitive Response or other form of complementary Response.
4. The Response of said firm is made in good faith and not pursuant to any agreement or
discussion with, or inducement from , any firm or person to submit a complementary or other
noncompetitive Response.
5. Community Waste Disposal, L.P. (name of firm), its affiliates, subsidiaries,
officers, directors and employees are not currently under investigation by any governmental agency and
have not in the last five (5) years been convicted or found liable for any act prohibited by state or federal
law in any jurisdiction, involving conspiracy or collusion with respect to proposing on any public contract,
except as follows:
6. Community Waste Disposal, L.P. (name of firm) understands and
acknowledges that the above representations are material and important and will be relied on by the Town
in awarding the agreements for which this Response is submitted. I understand and my firm understands
that any misstatement in this affidavit is and shall be treated as fraudulent concealment from the Town
of Trophy Club of the true facts relating to the submiss ion of Responses for this agreement. I understand
and said firm understands that any fraudu lent concealment will allow the Town to pursue all appli cable
remedies at law or equity included, but not limited to , the right to reject this Response.
Signature
Jason Roemer
Name
President
Co mpany Positi on
LAURA PINEDA
Notary ID #131071560
My Com mission Expi res
Ap ril 3, 2025
Sworn to and Subscribed before me
(Notary Public)
My Co mmission Expires:
Contractor's Initia l o'[_
Conflict of Interest Questionnaire
Effective January 1, 2006, Chapter 176 of the Texas Local Government Code went into effect which
requires that any vendor or person considering doing business with a local government entity disclose
in the Questionnaire Form CIQ, the vendor or person's affiliation or business relationship that might
cause a conflict of interest with a local government entity. By law, this questionnaire must be filed with
the Town Secretary of the Town of Trophy Club not less than the 7th business day after the person
becomes aware of facts that require the statement to be filed.
A recent amendment to this state law that went into effect on September 1, 2007, now allows for two
changes to the original statute:
1. The Conflict-of-Interest Questionnaire only needs to be filled out and returned with your
proposal if you or your company are aware of a conflict, and,
2. If the amount of the conflict exceeds $2 ,500
It is the responsibility of every vendor filling out and returning this proposal to determine if there is a
conflict meeting the parameters listed above. If so , the Town of Trophy Club requires that this
Questionnaire be completed and turned in with your proposal. If there is no conflict, or if the
amount of the conflict is less than $2,500, then you are not required to submit the Questionnaire with
your proposal.
See Section 176.006 , Local Government Code which reads "A person commits an offense if the person
violates Section 176.006, Local Government Code. An offense under this section is a Class C
misdemeanor."
A sample is provided to assist with completing the Conflict of Interest Questionnaire.
10 of 85
Contractor's Initial _oC __ ? __ _
NOT APPLICABLE
CONFLICT OF INTEREST QUESTIONNAIRE
For vendo r doing business with local governmental entity
Th is questionnaire refl ects changes made to the law by H.B. 23, 84th Leg., Regul ar Session.
This questionnaire is being filed in accordance with Chapter 176 , Local Government Code, by a vendor who
has a business relationship as defined by Section 176.001 (1-a) with a local governmental entity and the
vendor meet s requ irements under Section 176.006(a).
By law this questionnaire must be filed with the records administrator of the local government al entit y not later
than the 7th business day after the date the vendor becomes aware of facts that r equire the statement to be
fi led. See Section 176.006(a-1), Local Government Code.
A vendor comm its an offense if the vendor knowingly violates Secti on 176.006 , Loca l Government Code. An
offense under this section is a misdemeanor.
l.!J Name of vendor who has a business relationship with local governmental entity.
NOT APPLICABLE
FORM C IQ
OFFICE USE ONLY
Date Received
Check this box if you are filing an update to a previously filed questionnaire. (The law re quires t hat you fi le an updated
completed qu estion naire with the appropriate fi li ng aut hority not later than th e 7th business day after the date on which
you became aware that th e originall y filed questionnaire was incom plete or inaccu rate.)
l.!J Name of local government officer about whom the information is being disclosed.
Name of Offi cer
~ Describe each employment or other business relationship with the local government officer, or a family member of the
officer, as described by Section 176.003(a)(2)(A). Also describe any family relationship with the local government officer.
Complete subparts A and B for each employment or business relat ionship described. Attach additional pages to this Form
CIQ as necessary.
A. Is the loc al gove rnment office r or a family member of the officer receiving o r likel y to receive taxab le income,
other than investme nt income, from the vendor?
□Yes □No
B. Is the vendor receivi ng or likely to rece ive taxable income, othe r than investment income, from o r at the direction
of th e local government off icer or a fam ily me mber of the officer AND th e taxable incom e is not received from the
local governmental entity ?
□Yes □No
W Describe each employment or business relationship that the vendor named in Section 1 maintains w ith a cor poration or
other business e ntity with respect to which the local government officer serves as an office r or dire ctor, or holds an
ownership interest of one percent or more.
□
L?J
C heck this box if the ve ndor has given t he local government offi ce r or a fam ily me mber of the officer one or more gifts
as described in Section 176.003(a)(2)(B), excludi ng g ifts described in Secti on 176.003(a-1 ).
S ignature of vendor doing business with the governmental entity Date
Form provided by Texas Et hics Commission 11 of 82 www.eth ics .st ate.tx.us Revised 1/1/202 1
CONFLICT OF INTEREST QUESTIONNAIRE
For vendor doing business with local governmental entity
A complete copy of Chapter 176 of the Local Government Code may be found at http://www.statutes.legis.state.tx.us/
Docs/LG/htm/LG.176.htm. For easy reference, below are some of the sections cited on this form.
Local Government Code§ 176.001(1-al: "Business relationship" means a connection between two or more parties
based on commercial activity of one of the parties. The term does not include a connection based on:
(A) a transaction that is subject to rate or fee regulation by a federal, state, or local governmental entity or an
agency of a federal, state, or local governmental entity;
(B) a transaction conducted at a price and subject to terms available to the public; or
(C) a purchase or lease of goods or services from a person that is chartered by a state or federal agency and
that is subject to regular examination by, and reporting to, that agency.
Local Government Code§ 176.003(a)(2)(Al and (Bl:
(a) A local government officer shall file a conflicts disclosure statement with respect to a vendor if: ...
(2) the vendor:
(A) has an employment or other business relationship with the local government officer or a
family member of the officer that results in the officer or family member receiving taxable
income, other than investment income, that exceeds $2,500 during the 12-month period
preceding the date that the officer becomes aware that
(i) a contract between the local governmental entity and vendor has been executed;
or
(ii) the local governmental entity is considering entering into a contract with the
vendor;
(B) has given to the local government officer or a family member of the officer one or more gifts
that have an aggregate value of more than $100 in the 12-month period preceding the date the
officer becomes aware that:
(i) a contract between the local governmental entity and vendor has been executed; or
(ii) the local governmental entity is considering entering into a contract with the vendor.
Local Government Code§ 176.006(al and (a-1)
(a) A vendor shall file a completed conflict of interest questionnaire if the vendor has a business relationship
with a local governmental entity and:
(1) has an employment or other business relationship with a local government officer of that local
governmental entity, or a family member of the officer, described by Section 176.003(a)(2)(A);
(2) has given a local government officer of that local governmental entity, or a family member of the
officer, one or more gifts with the aggregate value specified by Section 176.003(a)(2)(B), excluding any
gift described by Section 176.003(a-1 ); or
(3) has a family relationship with a local government officer of that local governmental entity.
(a-1) The completed conflict of interest questionnaire must be filed with the appropriate records administrator
nbt later than the seventh business day after the later of:
(1) the date that the vendor:
(A) begins discussions or negotiations to enter into a contract with the local governmental
entity; or
(B) submits to the local governmental entity an application, response to a request for proposals
or bids, correspondence, or another writing related to a potential contract with the local
governmental entity; or
(2) the date the vendor becomes aware:
(A) of an employment or other business relationship with a local government officer, or a
family member of the officer, described by Subsection (a);
(B) that the vendor has given one or more gifts described by Subsection (a); or
(C) of a family relationship with a local government officer.
Form provided by Texas Ethics Commission 12 of82 www.ethics.state.tx.us Revised 1/1/2021
5. Power of Attorney
Town of Trophy Club RFP 2024-02– Solid Waste Management Services
This is not applicable to CWD
Felony Conviction Notice
Statutory citation covering notification of criminal history of contractor is found in the Texas
Education Code Section 44.034. Following is an example of a felony conviction notice:
FELONY CONVICTION NOTICE
State of Texas Legislative Senate Bill No. 1, Section 44.034, Notification of Criminal History ,
Subsection (a), states "a person or business entity that enters into a contract with a municipality must
give advance notice to the City if the person or an owner or operator of the business entity has been
convicted of a felony. The notice must include a general description of the conduct resulting in the
conviction of a felony."
Subsection (b) states "a municipality may terminate a contract with a person or business entity if the
City determines that the person or business entity failed to give notice as required by Subsection (a)
or misrepresented the conduct resulting in the conviction. The City must compensate the person or
business entity for services performed before the termination of the contract."
THIS NOTICE IS NOT REQUIRED OF A PUBLICLY-HELD CORPORATION
I, the undersigned agent for the firm named below, certify that the information concerning notification
of felony convictions has been reviewed by me and the following information furnished is true to the
best of my knowledge.
VENDOR'S NAME Community Wa ste Di s posal, L.P. ________________ _
AUTHORIZED COMPANY OFFICIAL'S NAME (PRINTED): Jason Roem er ______ _
A. My firm is a publicly held corporation; therefore, this reporting requirement is not
applicable.
Signature of Company Official:
B. My firm is not owned nor operated by anyone who has been ~ted of a felony:
Signature of Company Official: Jas on Roemer ~ ~
My firm is owned or operated by the following individual(s) who has/have been convicted
C. of a felony:
Name ofFelon(s):
Detail of Conviction(s):
Signature of Company Official:
Contractor's Initial oC
Proposal Form 1 - Past Performance and Experience of Contractor
CWD Proposal Page 1 of 47
Contractor’s Initial _____
(To adequately answer the questions, additional pages of narrative may be included within this
section when necessary)
1. How many years has your organization been in business under your present business name?
Under what other or former names has your organization operated?
Community Waste Disposal (CWD) has operated under the same name since being founded in
1984. CWD is the oldest and largest, privately held solid waste and recycling hauler in North
Texas.
2. How many years of experience does your organization have in the collection and disposal of
residential garbage, yard waste and recyclables?
CWD’s first municipal contract was with the City of Euless in 1992, a contract that, 32 years later,
we still have today. CWD collects trash and recycling materials for 34 municipalities at over
225,000 homes across the DFW Metroplex for a population of over 795,610.
Community Waste Disposal is the largest independently owned non -hazardous solid waste and
recycling company in the Dallas marketplace. Solid waste, as well as recycling collection, is our
business. From the onset in 1984, CWD has prided itself in being the most innovative company
when it comes to designing programs that best fit our customers' needs.
3. Are there any judgments, claims, arbitration proceedings or suits pending or outstanding against
your organization or officers in connection with such work?
CWD does not have any significant material litigation that is pending, been settled, or disposed of
within the past five (5) years. There has been no mediation, or alternate dispute resolution in
connection with solid waste collection or recycling services within the past five (5) years.
4. Describe in detail the circumstances and parties involved in any matter described above.
Not applicable.
Municipality/Contact Address Phone
Length of
Contract/Expiration
Date
$$ Value of
Contract
1100 Bear Creek Pkwy,
Keller, 76244
817.743.4007
arector@cityofkeller.
com
Start – 9/1/2010
Expiration – 8/31/26
$5,340,000
City of Colleyville
Adrienne Lothery
Assistant City Manager
100 Main St,
Colleyville, 76034
817.503.1112
alothery@colleyville.
com
Start – 11/1/17
Expiration – 10/31/25
$3,600,000
City of Southlake
Lauren LaNeave
Deputy Director of Public
Works - Administration
1400 Main Street, Suite
460, Southlake, 76092
817.748.8400
llaneave@ci.southlak
e.tx.us
Start – 10/1/23
Expiration – 9/30/28
$6,276,000
City of Keller
Aaron Rector
City Manager
-v
CWD Proposal Page 2 of 47
Contractor’s Initial _____
5. Has your organization filed any lawsuits or requests for arbitration with regard to any contract
for its services within the last five (5) years? If so, describe the parties, docket number, nature
and present status of any proceeding described above.
CWD does not have any significant material litigation that is pending, been settled, or disposed of
within the past five (5) years. There has been no mediation, or alternate dispute resolution in
connection with solid waste collection or recycling services within the past five (5) years.
6. Has your organization been the subject of any lawsuit or request for arbitration filed by a
Municipality with regard to a contract for such services within the last five (5) years? If so,
state the docket number, names of the parties and present status of any such proceeding.
CWD does not have any claims against a bid or performance bond and has not had any contractual
terminations regarding this matter.
7. Proposer acknowledges that the responses to this Questionnaire are material and important in
determining the lowest responsive and responsible Proposer and, further, that any omissions
may result in the rejection of any such Proposals.
Indicate your acknowledgement. YES CWD acknowledges that all responses to this
Questionnaire and throughout this proposal, are material and accurate. Please refer to the Cover
Letter, located at the front of this proposal for signed authorization.
8. Identify any and all subcontractors proposed to be used under this Contract. Provide the
name, location and contact information for each subcontractor.
CWD will not utilize any subcontractors under this contract. CWD only utilizes full time
employees for everything from cart delivery to helpers on the back of the truck.
9. Explain what services will be provided by each subcontractor.
Not applicable
City of Corinth
Scott Campbell
City Manager
3300 Corinth Parkway
Corinth, 76208 (940) 498-3240
Start - 1/1/13
Expiration – 12/31/24
- about to extend 5 years
$2,280,000
City of Azle
Susie Hiles
Assistant to the City
Manager
613 Southeast Pkwy,
Azle, 76020
817.444.7009
shiles@cityofazle.org
Start – 2/1/07
Expiration – 1/31/31
$3,000,000 -v □
Proposal Form 2 – Financial Qualifications
CWD Proposal Page 3 of 47
Contractor’s Initial _____
(To adequately answer the questions, additional pages of narrative may be included within
this section when necessary)
1. Briefly describe in narrative format the entity’s financial condition, results of operations for
the last two fiscal years including known facts that could affect future performance. If the
company is publicly held, it is acceptable to attach in this tabbed section the SEC required
Management Discussion.
Community Waste Disposal, L.P. (CWD) is a privately owned, financially strong, and consistently
profitable waste disposal and recycling company. The company has been profitable every year
since 1984. Not only is the company profitable, but our balance sheet is one of the strongest in
the industry. A review of industry standard financial ratios, such as quick ratio, current ratio,
receivables turnover, debt to equity etc. will show that CWD meets or beats our competitors in
these key statistics.
2. Provide as an attachment within this section audited financial statements for the last two fiscal
years. If publicly held, provide financial statements for the local operation that will provide
service under this Contract proposal. Additionally, for publicly held companies, provide SEC
10K filings for the parent organization.
CWD engages CliftonLarsonAllen (a top 10 accounting firm) to perform a full audit of our
financial statements. A copy of the Auditor’s Opinion Letter from our most recent audit has been
included. Since CWD is a privately held company, we consider our financial statements and
related information to be confidential and propriety. It is our opinion that inclusion of this
information in the bid package would cause our financials to be subject to Open Records Act
requests. In lieu of this, CWD will provide the city temporary custody of our financial statements
and auditor’s report for review and inspection. We are also willing to meet with representatives
of the city to answer any questions concerning our financials or overall financial condition of the
company. Another option would be for CWD to provide the financial information to outside legal
or accounting firms designated by the city.
CWD’s Dun & Bradstreet number is 14-490-5049
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
R evenu e $40,636 $48 ,106 $54.286 $62,823 $72,882 $80,738 $82,053 $93 ,9 88 $106,238 $1 14,43 1
(000's) Projected
CWD Proposal Page 4 of 47
Contractor’s Initial _____
<.lift1111LanooAlen llJI
(.I.Aconnert,a,m
INDEPENDENT AUDITORS' REPORT
Board of Directors and Stockholders
CWO Management. Inc. and Subsidiaries
Dallas, Texas
Report on the Audit of the Consolidated Financi11I Statements
Opinion
We have audited the accompanying consol idated financial statements of CWD Management, Inc. and
Subsidiaries, which oomprlse the consollda ted bata "tee sheets as of December 31 , 2023 and 2022, and
tho related oonsolidated statements of operations and comprehensive income (loss). changes in equity,
and cash flows for the years then ended , and the related notes lo the consolidated 1nanc1al slalements.
In our opinion , the consohdated lin.ancaa l statements referred o above present fa irly. in all material
respects , the financial position of CWD Management, Inc. and Subsidi aries as of December 31 , 2023
and 2022, and the results of their operations a'ld the ir cash nows for the years then ended in
accordance with accountlng principles generally accepted in the United States of America .
Basis for Opinion
We conducted ou r audits in accordance with auditi ng standards generally accepted In the United States
of America (GAAS). Our respoosibilities under those standards are further described in the Auditors·
Responsibll1t1es for the Audit of the Consolidated =mane4al Statements section of our report , We are
r9<1ulred to be independent of CWD Management, Inc. and Subsidiaries and to meet our other ethical
responsibilities in accordance wilh the re l evan t ettical requirements relating to our audits . We believe
that the audit evidence we have obtained Is su~nt and appropriate to provide a l>as for our audl1
opinion .
Responslbllltles of Management for the Consolidated Flnanc.lal Statements
Management is responsibl e for the preparation and fair presentabon or these consoli dated financial
statemMts in acoordance with accoun11n9 pnncples generally accepted In the Un ited States of
America : thi s includes the design. implementation , and maintenance of internal control relevant to the
preparation and fair presentabon or oo nsohda ted financial statements that are free from material
misstatement. whether due to fraud or error.
In preparing the oonsofldated flnanc al statements , management ,s requhed to evaluate whether there
are conditions or vents . considered in the aggregate , that raise substantial doubt about CWD
Management. Inc. and Subsidiaries' ab4 1rty to continue as a going concern for ooe yea r after the date
that the consohdated fiMncial statements are available to l>e Issued.
(1)
OAt'Phl1r.~trt1W'1Mn1.,_
Proposal Form 2 – Financial Qualifications
CWD Proposal Page 5 of 47
Contractor’s Initial _____
Board of Directors and Stockholders
CWO Managemenl. Inc. and Sub51diaries
Auditors' Rosponsibilitios for tho Audit of th o Consolidated Financial Statomonts
Our obJect ves are to obtain reasonable assurance about whether the consolidated financial statements
as a whole are free from material misstatement, wt»the1 due to fraud or error. and to issue an auditors'
report that includes our opinion Reasonable assurance is a high level of assurance but is not absolute
assurance and , therefore, Is not a guarantee that an audit conducied in accordance with GAAS will
always detect a material misstatement when it exis;s . The risk of not detecting a material misstatement
resulting from fraud ,s higher than for one resulting from error, as fraud may Involve collusion , fOJgery ,
intentional omissions. misrepresentations. or the override of internal control. Misstatements are
considered material if there is a substantial llkelihood th.at. individually or in the aggregate , they would
Influence the judgment made by a reasonable user based on the consolidated financial statements.
In performing an audit in aocordanoe with GAAS, we:
• Exercise professional judgment and maintain professkmal skeptie1sm throughout the audit.
• ldent,ry and assess the ns s of material misstatement or the consolidated nnanclal statements,
whother due to fraud or error. and design and porform audit procedures responsive to those
nsks . Such procedures iriclude examining , on a test basis, evidence regardmg the amounts and
disclosures In the consolidated financial stataments.
• Obta in an understanding of ntemal cont,ol re evant to the audit In order to design audit
procedures that are appropriate m the circtn1stances, but not for the purpose of expressing an
opinion on the effectiveness of CWD Management, Inc. and Subsidiaries' internal control.
Accordingly, no such opinion ts expressed.
• Evaluate the appropriateness of accounting policies used and the reasonableness of signihcant
accounting estimates made by management, as well as evaluate the overall presentation of the
consolidaled finanoial statements.
• Conclude whether, i n our judgmenl there a1e conditions or events. considered in the aggregate ,
that raise substantial doubt about CWO MMagernent, Inc. and Subsidiaries' ab llty to continue
as a going concern for a reasonable poriod of time .
We are required to communi cate with those charged with governance regarding, among other mailers,
the planned scope and timing of the audi significmit audit findings , and certain in ternal control related
matters that we ldenli ied during the audit.
(2)
CWD Proposal Page 6 of 47
Contractor’s Initial _____
Board of Directors and Stockholders
CWO Management, Inc. and Subsidiaries
Supplementary Information
Our audits were conducted for the purpose of form i ng an opinion on the consolidated financial
statements as a whole. The consolidated informaton , consolidating balance sheet, and consolidating
statement of operations in the supplementary schedules are presented for purposes of addibonal
analysis of the consolidated financial statements, and are not a required part of the consolidated
financial statements. Such information IS the respcnsibility of management and was derived from and
relates directly Lo the undertymg accounting and o lher re<:ords used 1o prepare the consolidated
financial statements. The consolidated informalio, has been subjected to the auditing procedures
applied In the audits of the consolJdated financial statements and certain additional procedu res,
including comparing and reconciling such informallon directly to the underlying accounting and other
records used to prepare the consolidated financial statements or to the consolidated financial
sta1ements lhemsetves, and other additional procedures In acoordance with GAAS. In our opinion, the
consolidated information is fairly stated in all material respects in re lation to the consolidated financial
statements as a whole
CliftonlarsonAJlen LLP
Dallas , Texas
April 18, 2024
(3)
Proposal Form 3 -Facilities
Identification and location of the processing and disposal companies
L ist the name, location and distance from the Town of Trophy Club for the faci lities
proposed for use in providing the services specified in the Contract.
Disposal Facility(ies): Location: Distance from Town Hall in
Camelot Landfill 580 Huffines Blvd., Lewisville Miles : 23.6 miles
Recycling Facility(ies): Location: Distance from Town Hall in
Community Waste Disposal 2010 California Crossing Rd , Miles: 19 miles
Material Recycling Facility Dallas, 75220
(MRF)
Yard Waste C omposting Location: Distance from Town Hall in
Facility(ies): (if propos ed) Miles :
Not applicable
CWD Proposa l Page 7 of 47
Contractor's Initial a
Proposal Form 3-A-Certification of Recyclin2 Facility
Provide a copy of this form from each recycling facility to be used in the Contract. The form must be signed
by an officer or authorized representative of the recycling facility.
I acknowledge that Co mmunity Wa ste Di spo sa l, L.P .
(Name of Firm/Facility) shall be re spo nsible for process ing Recyclables collected by
~C~o~n~1m~u~n~it_._y_W~a~st~e~D~is .. p~o~sa~l~, =L~.P~·------the Contractor under the Town Contract.
I understand and agree that recyclables may not be deposited as Garbage at a landfill or
incinerator.
I understand and agree that the Town shares no risk, expense, or profit for the marketing and
transport of the processe d materials and/or the product.
I certify that the process ing system of
Co mmunity Wa ste Di s posa l. L.P.
(Name of Firm/Facility) is capable of accepting the following materials for single stream recycling:
Plastic -Numbers 1, 2, 3, 4, 5, and 7; Glass -All colors of glass bottles; Metal -All metal (tin/aluminum)
food and beverage cans; Newspapers, Catalogs, Magazines, Junk mail, Cardboard and Mixed Household
Paper.
I certify that the processing system of
Co mmuni ty Wa ste Di sposa l, L.P.
(Name of Firm/Facility) has sufficient capacity to rece iv e, process, and store all materials collected
in one week.
I agree that the Town may visit and inspect
Co mmuni ty Wa ste Di spos al, L.P.
(Name of Firm/Facility) at any time g iven re,sonable notice.
Please check the appropriate box: orporation
Oth er -Limit ed Partn e rship
Sole Proprieto
D Partnership
D Unincorporated
Include either
L_ I Social Security Federal Tax Identification N umber:
Empl oye r ID # -75-1988 647
NameofFinn Phone
Co mmun it\ Waste Di sposa l. L.P. 972.3 92.9 300
Address Fax
2010 Ca li fo rni a Cro ss in g Rd. 972.3 92.930 1
Da ll as, TX 7522 0
Type or Print Name and Title of Officer or Authorized Represen tative Attest:
Ja so n Roe mer -Pres ident
Signature of Officer or Au thori zed Repres entativ e Corporate Seal
Date: ~ £~
CWD Proposal Page 8 of 47
Contractor's Initial <5£_
Proposal Form 4 – Experience of Personnel
CWD Proposal Page 9 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel
(To adequately answer the questions, additional pages of narrative may be included within this
section when necessary)
Provide a list of personnel in key positions (including those of subcontractors) and attach one
copy of the Summary of Qualifications form (see next page) for each person so identified;
additional sheets may be attached to the form with a maximum of two extra pages per person.
(General Manager Hauling, Dispatcher, Route Supervisor, Maintenance Manager, Office
Manager, Customer Service Manager, etc.). Include and identify as such, the person who will
serve as the public spokesperson, as required in the contract, to appear at publicity events with
the Town.
List Key Personnel Below:
Name Position/Title Subcontractor(Y/N)
Jason Roemer President N
Greg Roemer CEO N
Paul Hansen General Manager N
JB Sweeney Assistant General Manager N
David Flanagan Fleet / Shop Manager N
David Guyer Safety / Compliance Manager N
Tommy Johnson Customer Service Manager N
Miguel Martinez Residential Systems Manager N
Brian Crews Roll Off Systems Manager N
Blanca Romero Dispatch Manager N
Brian Kreft Residential Route Supervisor N
The Town expects to communicate directly with one individual designated for ultimate
responsibility for the Contract. The Town will be notified immediately of any changes to this
information. Provide all of the following information.
Contractor’s Primary Contact Person for Contract Implementation
Name: Jason Roemer
President
Mailing Address: 2010 California
Crossing Rd, Dallas,
75220
Direct Phone Line: 972.392.9300 ext.
3220
Mobile phone: 214.418.5017
Fax: 972.392.9301
Email: jroemer@cwd.to (preferred)
Circle or note the one that is the preferred method of communication -v
CWD Proposal Page 10 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Jason Roemer
Position: __President
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
Jason has been employed full-time at CWD since 2017. During the past seven (7) years, he has worked in
various roles such as: Municipal Coordinator (4 years) and Vice President (3 years). As President, Jason’s
responsibilities include: facilitating new/existing Municipal contracts, CWD’s Open Market Sales
Department, oversight of operational/administrative managers and supervisors, implementation of fleet
technology, CAPX expenditure decisions, and developing CWD’s long-term strategic direction.
Jason Roemer received his Bachelor's degree in Business Management and Marketing, as well as his
MBA with a Risk Management / Finance emphasis, from Oklahoma State University. Prior to CWD, he
spent three years working in the Health and Safety Industry, assisting major oil and gas refineries execute
site level safety policies and procedures for subcontractors across the United States and South America.
Over the past seven (7) years, Jason has directly overseen the implementation and transition of sixteen
(16) municipalities. In addition to transitioning a municipality to CWD, he handles the majority of all
RFP submissions, contract renewal discussions and other municipal related business. Jason will be
accessible at all times throughout the term of this contract and a key piece in the entire transition process
-v
CWD Proposal Page 11 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Greg Roemer
Position: __ Founder / CEO
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
Greg came to Dallas in 1980 as a sales representative for what was at that time the nation’s largest waste
management company. In 1984, with two employees, one truck, and zero customers, he started
Community Waste Disposal, which has grown to become the largest locally owned and operated solid
waste hauler in the Metroplex. CWD consistently ranks among the top fifty of approximately 7,000 waste
and recycling companies in the United States every year. Greg is a past President of the Dallas Corporate
Recycling Council and has served on the Resource Conservation Commission Board at the North Central
Area of Governments.
Greg is responsible for the overall direction of CWD. He is instrumental in forming business relationships
with customers and vendors. His oversight encompasses every area including operations, finance, sales,
marketing and strategic management.
CWD Proposal Page 12 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Paul Hansen
Position: __General Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
Paul will be the operational contact that will work closely with Jason and coordinate implementation with
existing contractor and CWD operational staff.
Paul Hansen received both his BBA in Finance and his MBA from Baylor University. He has over 27
years of industry experience and 15+ years of General Manager experience.
His industry training and certifications include TCEQ Class A MSW Operator – SW000870, SMITH
System – Defensive Driving and a Commercial Driver’s License for 20 years.
His duties include direct oversight and control of CWD’s operational departments including Fleet
Services, Residential and Commercial trash/recycling services, Safety and Personnel Department,
Dispatch and Route Manager.
CWD Proposal Page 13 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___JB Sweeney
Position: __Assistant General Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
In a role that supports the General Manager, JB Sweeney has 23+ years of solid waste management (over
15 years at CWD) and leadership experience that includes a vast knowledge of the DFW Metroplex.
As Assistant General Manager, JB is responsible for ensuring safe, timely, and quality customer service
within CWD’s Residential and Commercial collection operations. He also assists the Safety Department
to ensure employee and public safety, and works to create and maintain strong business relationships with
our municipal partners.
CWD Proposal Page 14 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___David Flanagan
Position: __Fleet Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
With more than 30 years of fleet maintenance experience – both technical and managerial - David is
responsible for the oversight and maintenance of Community Waste Disposal’s vehicle fleet and shop
operations as well as facilities maintenance
David manages more than 60 employees at CWD. His duties also include supervising CWD’s shop, paint
shop, and compactor repair personnel, compactor installations, maintenance and service calls.
David’s individual industry training/certifications include numerous OEM technical training
certifications, DOT brake certification, EPA 608 universal, and 609 certifications. As a technician, David
has won multiple state and national technician competitions, and has participated in multiple TMC (Truck
Maintenance Council) “best practices” seminars that develop maintenance standards for the industry
-v
CWD Proposal Page 15 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Miguel Martinez
Position: __Residential Systems Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
Miguel has been with CWD since 2015, originally hired as a Roll Off driver. In 2019, he was promoted to
Residential Systems Manager. Since being the Residential Manager, he has successfully led the
implementation and transitions of over sixteen (16) city contracts.
Commercial driver’s license
As a Residential Manager, Miguel oversees the Field Supervisor Team (six residential supervisors),
completion of collection routes, participates in hiring/training/retention and maximized route productivity.
His duties include direct oversight and control of CWD’s operational departments including Fleet
Services, Residential and Commercial trash/recycling services, Safety and Personnel Department,
Dispatch and Route Manager.
CWD Proposal Page 16 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Tommy Johnson
Position: __Customer Service Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Describe the individual’s experience in hiring, training the workforce to perform the work.
With over 20 years of experience delivering consistent customer service excellence and operational
improvements, Tommy is responsible for developing and maintaining good customer relations ensuring
CWD strives to exceed our customers’ expectations.
Customer Service Training professional.
Tommy is responsible for hiring, training and appraising the performance of customer service personnel
including providing customer service personnel with guidance in handling difficult or complex issues for
an effective and efficient resolution.
CWD Proposal Page 17 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___David Guyer
Position: __Safety and Compliance Manager
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Describe the individual’s experience in hiring, training the workforce to perform the work.
Dave manages the company’s Safety/Risk and Personnel/Hiring departments. He served in the USMC
and attended the University of Oklahoma. Dave has more than 15 years of experience in the Safety field –
from Orientation Presenter to Director.
Dave’s certifications include Director of Safety and Cargo Safety Professional. He was awarded the
National Safety Council Defensive Driving Instructor of the Year in 2008, and is a four-time recipient of
the Great West Casualty Platinum Safety Award.
Dave’s Safety & Risk Management duties include managing DOT, OSHA, TCEQ, and applicable city,
state, and federal regulations, including training and compliance programs. He also documents,
investigates, and resolves accident, property, and injury claims. Dave’s Personnel Management duties
include the screening, interviewing, hiring, orientation, and training of new employees, and
administration of company personnel policies and procedures.
Dave manages the company’s Safety/Risk and Personnel/Hiring departments. He served in the USMC
and attended the University of Oklahoma. Dave has more than 15 years of experience in the Safety field –
from Orientation Presenter to Director.
CWD Proposal Page 18 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
Summary of Qualifications Form
Complete one separate form for each Manager and Supervisor listed in Proposal Tab 4, listing his/
her experience during the past five years,
Please note the Manager and Supervisor who will be assigned to Trophy Club if your firm is awarded
the contract.
Name: ___Brian Kreft
Position: __Residential Field Supervisor
A. Describe the individual’s direct experience in planning and implementing residential refuse, yard
waste and recycling collection, processing, marketing programs.
B. List the individual’s industry training and/or certifications attained.
C. Provide a detailed record of the individual’s operational experience indicating at least five years’
experience in the collection of refuse, yard waste, and recyclables, either for a municipality or
other government entity.
D. Where appropriate, describe the individual’s experience in hiring, training the workforce to
perform the work.
Brian is responsible for providing excellent service to our customers and for helping our drivers maximize
productivity. His duties also include supervising employees while on their municipal routes, ensuring
routes get serviced in a timely manner, and keeping employees aligned with the goals of the company.
Commercial Driver’s License
~
CWD Proposal Page 19 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
3. How does Contractor deal with replacing key personnel who leave?
Since CWD is a privately-owned company, we have the ability to state confidently that upper
management assigned to this contract will never be re-assigned, or leave the company. At CWD,
we have a unique relationship with our key personnel, consistently promoting transparency at both
work and personal life. Through this relationship we are able to identify any potential positions
that may come open and coordinate a smooth transition to a new individual. Should any
unanticipated position become unfilled, CWD is equipped with the ability to immediately have an
already staffed employee take over the position in the interim.
4. Describe in detail the categories of employees, the number within each category, and the
anticipated standard number of work days and hours for each category anticipated for
successful implementation of the Contract. (include and identify subcontractors) (Example,
drivers/helpers/customer service/billing/mechanics, etc.)
Implementation Period
• Residential cart distribution (if polycarts selected)
o 4 trailers, 12 employees, 10 hours per day over 2-3 days – CWD employees
o If solid waste carts are selected, CWD will utilize 6 trailers, 18 employees
operating the same hours over 4 days.
• Commercial Container transition
o 1 container delivery truck, 1 driver, 1 fork lift operator, 5-8 hours per day over 1
week
o Prior to the start of the new contract, CWD will swap all commercial front load
containers with brand new ones. CWD will deliver the new container and remove
the old one at the same time to avoid any disruption to the site’s operation.
• Customer Service, Billing and Shop/Mechanics
o The appropriate infrastructure is already in place to handle the workload required
under this contract.
Day-to-Day (assuming Base Bid)
• Drivers/Helpers
o Number dedicated to Contract (assuming Town is split in half for service)
▪ Trash/Bulk/Brush – 3 Drivers, 3 Helpers – 9.3 hours per day
▪ Recycle – 2 Drivers – 2 helpers – 10 hours
• On-Road Fleet Maintenance & On-Site Shop
o Staff: 4 vehicles with 4 employees
o Expected work hours per day: 2 shifts per day, 6 days a week (ongoing)
• Customer Service, Billing, Management, etc.
o Staff: 36 employees
o Expected work hours per day = 8 hours
-v
CWD Proposal Page 20 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
5. Describe which service will be provided by a regional or centralized source. (Example Human
Resources, Customer Service, Billing, etc.) Identify the location and give a detailed narrative
of how those services will be provided under the Town’s Contract.
CWD’s entire operations is located at 2010 California Crossing, Dallas, TX 75220. By housing
all departments at the same location, CWD has the unique ability to ensure all communication is
efficient and consistent. Customer Service, Accounting and all administrative offices are right
next to our dispatch department. This allows CWD administration to have direct contact with
drivers and dispatchers to quickly answer questions and provide exceptional service.
6. Explain the current screening mechanisms used by the company for applicants and also
ongoing programs for employees (i.e., drug and alcohol, etc.) Do these apply to
subcontractors?
Driver/Helper Hiring Process:
• Application and certifications reviewed by David Guyer (Personnel Department)
• Personal interview with department manager (Paul Hansen – Commercial, Miguel
Martinez – Residential)
• Drug Screen and Physical
• Background Investigation
• Road Test (driver)
• Paperwork and Acknowledgments signed
o Signed agreement to never dispose of recyclables at a landfill
o Signed trash on ground standard operating procedure
Administrative Staff (customer service, sales, etc.)
• Application reviewed by respective department supervisor
• Personal interview with department supervisor and Jason Roemer (President)
• Drug Screen and Background Investigation (when applicable)
7. Describe in detail the Contractor’s and Subcontractor’s employee/driver training program. Use
additional sheets or attachments, if necessary.
See Tab 14 – Safety Program for additional details
Driver Training Program
• Newly hired drivers are accompanied by a supervisor or lead driver for training and route
guidance
o Residential Supervisor Trainer: Augustine DeLeon
o Commercial Supervisor Trainer: Paul Hansen
• Each collection vehicle is equipped with a Third Eye Safety camera that records and
evaluates driver safety behavior.
o The camera will record 8 seconds before and after a G force event occurs and the
clip is sent to a Third Eye proprietary system that evaluates the images for safety
violations or risky driving behaviors.
o The evaluation criteria are specific to CWD’s established safety standards. Any
action that deviates from our driver safety operating procedures is identified with a -v
CWD Proposal Page 21 of 47
Contractor’s Initial _____
Proposal Tab 4 - Experience of Personnel (continued)
severity score and sent via email to CWD management for review.
o This whole process is completed within 24 hours.
o After the video is received, the video is reviewed with the driver and their
supervisor to provided corrective coaching or immediate termination depending on
the severity.
o The driver’s safety score is tracked over time and if not improved, can result in
termination.
Administrative Employee Training Program
• Daily training with an assigned mentor until competency goals are accomplished
• Weekly performance evaluations are completed by the immediate supervisor and quarterly
goals are tracked internally
8. What steps will the Contractor and Subcontractors take to teach staff the specific
requirements of this Contract? Please provide details by category of personnel.
Upon Contract award, CWD will coordinate in-person meetings with Town Staff and CWD
personnel. The purpose of these meetings will be to cover any specific changes or expectations
from the existing agreement that the City has with CWD.
Jason Roemer, CWD’s President, will take the lead on coordinating departmental training and be
available 24/7 throughout the contract transition. Jason is available to meet with the Town,
Community Leaders and anyone else the City feels would benefit from extended discussions about
the transition details.
CWD’s in-house Graphic Designer gives us the ability to create educational material catered to
your community. Various graphics, utility bill inserts and an aggressive public outreach campaign
is the key to communicating the service changes prior to the start date. CWD does not charge for
any electronic educational material generated.
Key personnel involved in the contract requirements and education on service details include:
- Jason Roemer – President
- Meredith Butterfield – Marketing Manager / Graphic Designer
- Tommy Johnson – Customer Service Manager
- Wanda Smith – Municipal Coordinator
-v
CWD Proposal Page 22 of 47
Contractor’s Initial _____
QTY YEAR MAKE MODEL BODY TARE
WEIGHT
1 (Rent)2025 Pete (Diesel)520 McNeilus-37Yd 40,570
1 (Rent)2024 Mack (Diesel)Terrapro McNeilus-37Yd 41,380
4 2024 Peterbilt (CNG)520 Heil-28Yd 40,180
1 2023 Peterbilt (CNG)520 Heil-28Yd 40,180
2 2022 Autocar (CNG)ACX McNeilus-37Yd 40,180
3 2022 Pete (Diesel)520 McNeilus-40Yd 40,180
1 2021 Autocar (CNG)ACX McNeilus-37Yd 40,180
1 2020 Peterbilt (CNG)520 McNeilus-40 Yd 42,640
6 2020 Autocar (CNG)ACX McNeilus-40Yd 42,640
4 2019 Autocar (CNG)ACX McNeilus-40Yd 42,640
1 2019 Pete (Diesel)520 McNeilus-40Yd 40,180
3 2019 Peterbilt (CNG)520 McNeilus-40 Yd 42,640
5 2018 Autocar (CNG)ACX McNeilus-40 Yd 43,700
5 2017 Autocar (CNG)ACX McNeilus-40 Yd 40,180
1 2016 Autocar (CNG)ACX McNeilus-40Yd 36,600
1 2015 Autocar (CNG)ACX McNeilus-40 Yd 30,700
2 2024 Peterbilt (CNG)567 G&H 30,880
4 2023 Autocar (CNG)DC-64 Galfab 29,200
2 2022 Peterbilt (CNG) 12yd 348 G&H 14,280
1 2022 Peterbilt (CNG)548 Galbreath 29,200
6 2020 Peterbilt (CNG)348 G&H 29,000
3 2019 Kenworth (CNG)440 G&H 28,700
6 2019 Peterbilt (CNG)348 G&H 25,240
3 2018 Peterbilt (CNG)348 G&H 28,700
2 2017 Peterbilt (CNG)348 G&H 27,920
1 2016 Kenworth (CNG)T440 Galbreath 27,920
1 2016 Peterbilt (CNG)365 ISL-G G&H 27,920
1 2015 Peterbilt (CNG)365 ISL-G Galbreath 27,920
1 2013 Peterbilt (CNG)365 ISL-G G&H 28,440
1 2012 Freightliner (D) 12yd M2106 Amp-Roll 13,640
2 2012 Mack (Diesel)GU-813 G&H 27,600
1 2022 Mack MD742 G&H 14,180
1 2021 Kenworth T270 G&H 14,180
1 2021 Peterbilt 348 G&H 14,180
1 2006 Peterbilt 348 KPAC 14,180
Total = 4
FRONT LOAD – 300
Total = 40
ROLL OFF – 400
Total = 36
CONTAINER – 100
Proposal Form 5 – Equipment
(To adequately answer the questions, additional pages of narrative may be included
within this tabbed section when necessary) Please provide this information for the Base
Proposal and each Alternative Proposal
List the Vehicle information for each service category. Indicate the number of each model and make
listed; if they are currently owned; if on site at the hauler’s location; the license numbers and any
company vehicle id #; and the date of delivery if not currently owned or on site. If necessary,
include an additional page for the equipment of each subcontractor. The information provided on
this form demonstrates the Contractor’s qualifications and ability to perform the required services
by having sufficient vehicle inventory. Demonstration of inventory can be established by current
ownership of the vehicles with license # or vehicle id#; or, when vehicles are to be purchased, by
attaching to the completed form documentation signed by the manufacturer or dealer demonstrating
the Contractor’s option to buy if awarded the contract and promised delivery date for the vehicles
identified on the form.
Below is a list of all residential and commercial operations vehicles in CWD’s fleet today. There
are 116 residential trucks and 78 commercial trucks, all capable of providing service in Trophy
Club should an unexpected breakdown occur.
See Tab 9 for additional information on CWD equipment.
QTY YEAR MAKE MODEL BODY TARE
WEIGHT
5 2025 Battle LE2 McNeilus-28 Yd 42,400
1 2025 Battle LE2 Heil-32 Yd 42,100
1 2024 Battle LE2 McNeilus-28 Yd 42,400
1 2023 Pete (Diesel)520 McNeilus-28 Yd 39,750
3 2021 Pete (Diesel)520 McNeilus-28 Yd 39,750
2 2021 Autocar (CNG)ACX McNeilus-32 Yd 42,240
3 2020 Peterbilt (CNG)348 McNeilus-28 Yd 39,500
4 2020 Autocar (CNG)ACX McNeilus-32 Yd 41,560
1 2020 Autocar (CNG)ACX McNeilus-25 Yd 38,920
2 2019 Peterbilt (CNG)520 McNeilus-25 Yd 39,000
9 2019 Autocar (CNG)ACX McNeilus-25 Yd 39,660
12 2018 Autocar (CNG)ACX McNeilus-25 Yd 39,660
1 2017 Autocar (CNG)ACX McNeilus-25 Yd 39,660
5 2016 Autocar (CNG)ACX McNeilus-25 Yd 39,760
3 2016 Autocar (CNG)ACX McNeilus-28 Yd 41,240
2 2014 Peterbilt (CNG)320 McNeilus-25 Yd 39,400
6 2024 Peterbilt (CNG)520 McNeilus-31 Yd 39,560
4 2022 Autocar (CNG)ACX McNeilus-31 Yd 35,680
1 2021 Autocar (CNG)ACX McNeilus-31 Yd 35,680
9 2020 Autocar (CNG)ACX McNeilus-31 Yd 35,680
11 2019 Autocar (CNG)ACX McNeilus-31 Yd 35,680
5 2018 Autocar (CNG)ACX McNeilus-31 Yd 35,680
9 2017 Autocar (CNG)ACX McNeilus-31 Yd 35,680
3 2016 Autocar (CNG)ACX McNeilus-31 Yd 35,680
1 2024 Isuzu (unleaded)Diamond
Back New Way - 8Yd 19,500
1 2014 Peterbilt (CNG)320 McNeilus-20 Yd 27,180
RESIDENTIAL REAR LOAD – 600
Total = 55
AUTOMATED SIDE LOAD TRASH & RECYCLE – 700/900
Total = 48
RESIDENTIAL REAR LOAD – 500
Total = 2-1 1---1-1 ---1 --1 I l~I ====1 ========1 1====< 4~1
CWD Proposal Page 24 of 47
Contractor’s Initial _____
Proposal Form 5 – Equipment (continued)
1. State Contractor’s/Subcontractor’s procedures and schedule for routine vehicle inspections.
Describe arrangements and schedule for preventative maintenance. Specify any services
subcontracted and to whom.
CWD performs the vast majority of the repair and maintenance of our fleet and operates our truck
maintenance facility two (2) shifts per day, six (6) days a week. We take great pride in the
assurance that all our vehicles receive regularly scheduled preventative maintenance by trained
technicians. Our Fleet Manager has earned the Master Automotive Service Excellence certification
in support of CWD’s dedication to the safe operation of our vehicles.
In order to maintain both the condition and visual appeal of our vehicles, CWD has installed an
on-site truck/container paint facility. In addition to a formal paint schedule all vehicles are washed
on a regular basis so the communities we serve can be proud of the trucks that are conducting
business in their city.
2. State arrangement and schedule for vehicle repair. List number and types of standby
collection vehicles, if any, Contractor/Subcontractor could temporarily provide in the event of a
major vehicle malfunction or repair.
The below preventative maintenance is performed per vehicle based on usage:
• Oil Change every 750 hours
• Anti-Freeze every 5,200 hours
• Hydraulic Oil every 2,600 hours
• Differential Fluid every 2,600 hours
• Inspection of brakes, tires, hoses and drive shafts every 150 hours
CWD’s on-site
truck/container paint facility
Truck in the paint facility
ready for its facelift Repainted and ready to
get back on the streets!
CWD Proposal Page 25 of 47
Contractor’s Initial _____
Proposal Form 5 – Equipment (continued)
3. List Contractor’s/Subcontractor’s procedures to be used to deal with equipment breakdowns.
Describe pre-route breakdowns and while in route. Use additional pages or attachments if
necessary.
Pre-Route Breakdowns
• At the end of each day, residential supervisors establish a truck line -up to account for any
collection vehicles that may have gone down that day.
• Operating CWD’s maintenance shop two (2) shifts a day to allow for round-the-clock
service of our collection vehicles.
• Dispatch is on-site each morning before residential drivers leave the yard and report any
equipment malfunctions directly to our shop, located only 10 feet away.
• Shop will either fix any malfunctions before the driver leaves the yard, or Dispatch will
• reassign the driver to a new spare collection vehicle. With the youngest fleet in the
metroplex, we are more than equipped to have the route covered and our trucks up and
running.
On-Route Breakdowns
• CWD operates four on-route repair vehicles that can quickly and efficiently reach a
downed truck to begin repairs. If the vehicle needs to be towed back to the yard, the
technician will coordinate the towing and Dispatch will route other residential vehicles or
reassign the driver to complete the route.
Using CWD’s preventative maintenance plan listed in #2 above, we are able to manage the wear
and tear on our vehicles, extending their operational life, while reducing unexpected breakdowns.
oL
CWD Proposal Page 26 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
(To adequately answer the questions, additional pages of narrative may be
included within this tabbed section when necessary)
1. The Town Solid Waste Ordinance requires residents to bag and secure all curbside trash for
residential trash pick-up. Residents are allowed to use their own containers. Refuse collection
is required to be two (2) times each with, with a two- or three-day interval between each collection. Describe
the Contractor’s proposed method of collection for these materials and the benefits of that
approach. Automated and Semi-automated trash collection is acceptable if the Contractor can
demonstrate the efficiency and cost effectiveness of the system in the Proposal. Include a
detailed narrative, including pertinent projected route performance expectations, explaining how
the Contractor intends to provide service for the normal collection of garbage. (Please provide
this information for the Base Proposal and all Alternate Proposals)
Solid Waste General Collection Guidelines
• For all solid waste collection options, CWD will utilize 2024 model, Semi-Automated Rear
Load Collection Vehicles, consisting of one driver and one helper on the truck. CWD does
not utilize temporary labor to staff vehicles.
• All CWD vehicles utilized for this contract will be Compressed Natural Gas (CNG) and
equipped with an additional tag-axle, making them DOT weight compliant.
Base Bid and Alternates B & D
• Solid Waste Collection will be provided twice per week collecting either customer owned
containers/bags (not to exceed 10 containers or 20 bags of household trash) or CWD
provided, brand new, 95-gallon solid waste carts – depending on the option selected.
• CWD is proposing to split the Town in half, servicing one half on Monday/Thursday and
the second half on Tuesday Friday.
o By splitting the Town, CWD can ensure assets are in the area nearly every day.
This allows for exceptional response time to any service requests and/or paid
pickups and also additional help when volumes increase with seasonality.
• Route Performance & Assets
o Base Bid and Alternate D – CWD will utilize three (3) rear load vehicles with three
(3) helpers. Each route will collect roughly 900 homes each service day. Estimated
9.3 hours per route.
o Alternate B – CWD will utilize four (4) rear load vehicles with four (4) helpers.
Each route will collect roughly 751 homes. Estimated 9.2 hours per route.
Alternate A & C
• CWD will provide weekly collection of either customer owned containers/bags (not to
exceed 10 containers or 20 bags of household trash) or CWD provided, brand new, 95-
gallon solid waste carts – depending on the option selected.
• CWD would work with the Town to determine the collection schedule. Initial thought is
the Town could be split into halves, thus having assets back in the area to provide
exceptional response times to any issues.
• Route Performance & Assets:
o Alternate A – CWD will utilize four (4) rear load vehicles with four (4) helpers.
Each route will collect 751 homes. Estimated 9.6 hours per route.
o Alternate C – will mirror Alternate A, but with estimated 10.5 hours per route. -v
Proposal Form 6 – Operational Plan
CWD Proposal Page 27 of 47
Contractor’s Initial _____
Proposed collection schedule for Base Bid and Alternates B & D – subject to approval by the Town
• CWD will utilize NewEdge Services, a professional GIS / mapping company, to develop high
quality maps to be used in the residential brochures and educational material
CWD will operate three (3), 2024 model, CNG and weight compliant vehicles each
day to collect solid waste and bulk / brush (Base Bid)
All trucks will be equipped with: Live GPS | On-Demand Video Verification |
Safety Monitoring Cameras | Spill Kits | Fire Suppression Equipment
:\londay / Thursday
2,200 homes
CWD Proposal Page 28 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
2. The Town Solid Waste Ordinance requires residents to place recycling in 18-gallon containers
issued by the Town’s approved franchise vendor. Recycling collection is required to be one
(1) time each week, on the designated day given by the Town’s Contractor. Automated and
Semi- automated recyclables collection is acceptable if the Contractor can demonstrate the
efficiency and cost effectiveness of the system in the Proposal. The materials for collection
include glass bottles; aluminum cans; bi-metal cans; plastic bottles; newsprint and magazines,
corrugated cardboard and all mixed paper as well. Describe the Contractor’s proposed method
of collection for these materials and the benefits of that approach. Include a detailed narrative,
including pertinent projected route performance expectations, explaining how the Contractor
intends to provide service for the normal collection of recyclables.
Recycle General Collection Guidelines
• CWD will collect and process all materials listed in the RFP at CWD’s Material Recovery
Facility (MRF) located at 2010 California Crossing Rd, Dallas, 75220
o Additional details on CWD’s MRF can be found on Tab 7
• All material must be placed loosely in the cart/bin
• Due to the variety of options presented (both solid waste and recycling) CWD will work
with the Town to develop a collection schedule that best utilizes the assets desired. CWD
is proposing to split the city into sections (depending on the option selected), allowing for
recycle collection to occur on multiple days of the week. This ensures optimal customer
service and response times to address any missed pickups.
•
Base Bid and Alternates A & D
• Collection will utilize two (2), 2024 model CNG Semi-Automated Rear Load, GVW
Compliant, collection vehicle over four (4) collection days.
o By utilizing rear load vehicles, CWD can collect additional recyclables that were
placed outside the bin AND reduce the scattering that sometimes occurs during
automated service.
• CWD will provide each resident a brand new, 18-gallon green recycle bin (with a lid)
Alternates B & C
• Collection will utilize two (2), 2024 model CNG Fully-Automated Side Load, GVW
Compliant, collection vehicle over four (4) collection days.
• CWD will provide each resident a brand new, 95-gallon blue recycle cart. Carts must be
placed at least three (3) feet clear of any obstruction and lids fully closed.
• To further meet the needs of the community, CWD will also offer residents the ability to
swap their 95-gallon recycle cart with a smaller, 65-gallon version at no additional charge.
o CWD will coordinate with the Town to offer this program after the initial delivery
is complete
• CWD will schedule 8.8 hours per recycle route
-v
Proposal Form 6 – Operational Plan
CWD Proposal Page 29 of 47
Contractor’s Initial _____
CWD will utilize brand new Compressed
Natural Gas (CNG) 2024 model vehicles for
duration of this contract. Rear load vehicles
will be used for recycle under the Base Bid
and Alternates A & D
Each resident will be provided with a
brand new 18-gallon recycle bin and
lid for weekly service
Brand new 2024, Compressed Natural Gas
(CNG) Fully-Automated Side Load vehicles will
be utilized for recycling in Alternates B & C.
CWD trucks used for this service will have Zero
Radius ® McNeilus bodies and will be right-
hand drive
Alternates B & C will offer residents 95-
gallon recycle polycarts
After the initial delivery, CWD will allow
residents concerned about the cart size to
have their recycle cart swapped with a 65-
gallon cart
CWD Proposal Page 30 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
3. The Town’s Solid Waste Ordinance requires that brush either be placed in a refuse container
or cut into lengths not to exceed four (4) feet and a weight not to exceed fifty (50) pounds
per bundle. Describe the Contractor’s proposed method of collection for these materials and
the benefits of that approach. Include a detailed narrative, including pertinent projected route
performance expectations, explaining how the Contractor intends to provide service for the
normal collection of brush. (Disaster events will be covered in a separate section.)
4. The Town’s Solid Waste Ordinance requires that bulky waste be collected by the Town’s
approved Contractor. Describe the Contractor’s proposed method of collection for these
materials and the benefits of that approach. Include a detailed narrative, including pertinent
projected route performance expectations, explaining how the Contractor intents to provide
service to the normal collection of bulk waste.
Bulky Waste AND Tied & Bundled Brush General Collection Guidelines
• CWD will utilize the same Semi-Automated Rear Load collection vehicles servicing the
solid waste, for all bulky waste and bundled brush collection.
• No single bulky item can weigh in excess of one-hundred and fifty (150) pounds and does
not include loose debris, construction material, hazardous waste
• Tied and bundled brush must not exceed four (4) feet by two (2) feet and weigh no more
than 50 pounds.
• Excess bulk or loose brush? No Problem!
o Residents with excess bulk and/or loose brush can contact CWD via the mobile
app, phone, email or the website, to schedule a paid collection.
o Once contacted, CWD will either coordinate a quote by sending a residential
supervisor, or provide the quote over the phone if pictures are provided.
o Once the quote is approved, CWD will bill the resident directly and schedule
collection within 24-hours of payment depending on the size and scope of the
collection.
Base Bid and Alternate B
• CWD will collect unlimited bulky waste and tied & bundled brush, once per week, on the
resident’s second collection day. It was unclear whether bulk/bundled brush was currently
being collected twice per week, if that is the case CWD can work with the Town on an
agreed schedule for pickup
• Bulky waste up to four (4) cubic yards will be collected at no charge, Bulky waste in excess
of four (4) cubic yards will be tagged and CWD will coordinate with the resident and/or
Town for a paid pickup
Alternate A & C
• CWD will collect unlimited bulky waste and tied & bundled brush, once per week, on the
resident’s solid waste collection day.
• Bulky waste up to four (4) cubic yards will be collected at no charge, Bulky waste in excess
of four (4) cubic yards will be tagged and CWD will coordinate with the resident and/or
Town for a paid pickup
-v
Proposal Form 6 – Operational Plan
CWD Proposal Page 31 of 47
Contractor’s Initial _____
Alternate D (applies to loose brush only, bulky waste will mirror Base Bid)
• CWD will offer once per month, unbundled brush collection on an “on-call” basis in
addition to their regularly scheduled weekly bulk and bundled brush collection.
• To schedule, residents will contact CWD and collection will occur on a predetermined date
that corresponds with their trash pickup schedule
o Ex: if trash is Monday/Thursday – loose brush collection will be scheduled for the
2nd Wednesday of the month, residents to call CWD to be placed on schedule.
• CWD will collect up to six (6) cubic yards per month at no additional charge. Loose brush
in excess of six (6) cubic yards will be tagged and CWD will coordinate with the Town to
schedule a paid collection for the additional material.
• CWD will utilize claw/boom trucks for this service, allowing for larger debris to be
collected without being cut down. Loose brush requirements under this proposed option
include:
o Brush not exceeding fifteen (15) feet in length with no single limb/stump weighing
more than three-hundred (300) pounds).
o Bulky waste will not be collected as part of this program – this is subject to change
after discussions with the Town.
(above) For all options, CWD will utilize the vehicles collecting the solid
waste to pickup all bulky waste and tied & bundled brush.
(below) For Alternate D, CWD will utilize a claw/boom truck to service loose
brush as requested by residents.
CWD Proposal Page 32 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
Seasonal Leaf Recycling Program – included in CWD proposal pricing
Having serviced surrounding cities (Keller, Colleyville and Southlake) for over a decade, CWD
has developed a superior program to manage the number of bagged leaves that are placed at the
curb in this area of the metroplex.
What does this program entail?
• As currently being done in all three cities listed above, during the Leaf Recycling Program,
CWD collects leaves and other organic material, placed in plastic bags in front of the resident’s
home on a scheduled leaf recycling pickup day
• That material is then brought to CWD’s facility to be debagged, stored and delivered to Living
Earth, a compost facility down the road. This keeps the material out of the landfill and offers
the residents an environmentally friendly solution to their yard waste each year.
• Between November 2023 and January 2024, CWD collected over 1,665 tons of bagged leaves
from Colleyville, Keller and Southlake. ALL material was debagged and taken to a compost
facility to be recycled.
General Guidelines
• Each year, CWD will meet with the Town to determine at least six (6) weeks where CWD will
offer leaf recycling.
• CWD will then sweep half of the city on Wednesday and the other half on Saturday, depending
on the resident solid waste pickup day.
• On these collection days, CWD will collect unlimited amounts of bagged leaves placed at the
curb by 7am on the collection day.
• All material will be brought to CWD’s facility to be debagged and delivered to a compost
facility.
Best thing about this, there is no additional charge!
Step 1
CWD will collect unlimited
bagged leaves on the
residents scheduled leaf
recycling day
Step 2
All material is delivered to
CWD’s facility at 2010
California Crossing
Step 3
CWD utilizes skid steers and
other equipment to debag the
material, place into transfer
ready piles and deliver to the
composting facility
Proposal Form 6 – Operational Plan
CWD Proposal Page 33 of 47
Contractor’s Initial _____
5. List Contractor’s procedures and amount of time to promptly respond to and resolve
problems that are communicated to the Contractor by the Town.
Below is a table outlining CWD’s missed collection procedure
6. Explain how Contractor will deal with issues such as missed pick-ups, blocked
carts/containers, contamination or excess waste, etc.
CWD will respond to all Town Staff emails within one hour. Contact information for operational
managers will be provided to Town Staff for any issues that arise outside of Customer Service
operating hours.
Missed Pickup Reporting Process – Full Transparency
Keeping the Town informed of pending action items is vital to day-to-day operations. In order to
provide the Town full transparency of any pending items, CWD has a daily reporting process that
will provide the Town that information along with the address, status, type of grievance and
resolution. This report can be sent up to three (3) times per day, allowing for nearly real time
information regarding outstanding requests received by CWD, whether sent from the Town or
submitted directly by the customer.
A. Scheduled Customers By close of business on their scheduled se1v ice day
B. Scheduled Customers Within one business day (24 hours) oftheir call
C. Missed Collection l. Contact C\VD before 12:00pm on scheduled se1v ice d ay:
Recovery Schedule Receive same day se1v ice.
2 . Contact C\VD after 12:00pm on scheduled se1v ice d ay if
route driver is still in the city : Receive same day se1vice.
3 . If driv er is not in the city: Driv er will return on next
scheduled business day w hen like se1vices are being
perfo1med.
4 . Day after scheduled se1vice day-Contact C\VD before
12:00pm: Receive same day se1vice.
5 . Day after scheduled se1v ice day-Contact CWD after
12:00pm: Receive se1v ice next scheduled business day when
like se1vices are being perfo1med .
KELLER -RESIDENT Open and Outstanding Grievances
ldM·MIW'lihii:idW Address
10/14/2024 103357-8695 300 N PEARSO N LN
10/14/2024 103357-6015 421 DEER RUN
Type of Grievance
RES I-BULK
RES I-HHW OPEN
Request By
LARRY 817-247-3862
ARRON
,.,.,,
10/14/20 24
CWD Proposal Page 34 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
SERVICE VERIFICATION AND LIVE GPS TRACKING
INCLUDED IN THIS CONTRACT
CWD will install 3rd Eye Safety, GPS and Service Verification hardware on each collection
vehicle. In addition, CWD will grant the Town access to view live GPS breadcrumb trails of
collection vehicles throughout the day. This will allow for instant access to CWD truck
locations, allowing for the Town to quickly determine if a vehicle has been down a street yet
and the status of the routes.
Safety Monitoring and Metrics
Each collection truck in the Town will have a safety camera facing the driver and the front of
the vehicle. This device triggers a recording any time a G -force or shock event occurs. That
recording is then reviewed by designated individuals and the event is provided a safety grade,
which is based on the policies and procedures established by CWD. This allows CWD to
monitor risky drivers and provide additional coaching or identify behaviors that could be
dangerous to others, and take precautionary action.
Live GPS Tracking and Breadcrumb Trails – Town staff will have direct access/login for
this feature
CWD will utilize GPS tracking through 3rd Eye’s integrated truck system on collection vehicles
used for this contract. GPS breadcrumb trails are made instantly available to CWD and Town
Staff to see exactly where the trucks servicing the Town are and where they have already been
that day.
Continuous Video Recording and Service Verification
In addition to the 3rd Eye Safety Monitoring and Live GPS capabilities, CWD trucks servicing
the Town will be equipped with their Verif-Eye Service Confirmation System. Each collection
truck is equipped with 4-6 cameras (depending on type) and the Verif-Eye system allows for
those cameras to be continuously recording throughout the day. In the back office, CWD
employees and managers have the ability to search by address and submit a request for a 1–5-
minute video. There is no charge for the video request and the media link to the video is provided
typically within minutes.
An example of how the process works is provided on the following page
Proposal Form 6 – Operational Plan
CWD Proposal Page 35 of 47
Contractor’s Initial _____
The example below is from a vehicle in Wylie, TX
The numbers listed correspond to the numbers on the pictures
1. GPS breadcrumb for up to 6 vehicles at one time are available and live within 30 seconds
2. GPS trails can be pulled for a particular period and time frame as far back as roughly 90-days
3. Specific addresses can be immediately located on a route (in this case 530 Highland Ridge,
Wylie)
• The Town will have direct access to items #1-3 above in the 3rd Eye interface
4. Video requests can be pulled by address for up to 5 minutes per video.
• Note – there is no cost associated with a video request and video can be pulled as far
back as roughly 10 service days with that particular vehicle. Once requested, videos are
stored indefinitely in the portal
5. The CWD employee submitting the video can see what area of the route the video will cover
6. Once request is submitted, an email link to the video is provided to the user showing the
location of the truck and a video feed of all cameras on the vehicle
Col!K110n SI~ eJ ASL7l7_Y4 e'.3 ASLHS_Y4 t::I e'.a A MA 4 lOQlteAddreu SlOHIQ'-"d~Or Wylie TX750N 111:1
g .... ,...a ,.,■a , ....... I••--:l c-.. ea a.-ea ,-ea .-... ea PSV ea -ea ON<
58.30 5835 58 40 58 45 58 50 58 55 5900 5905 59 10 59 15 59 20 5925 59 :JO 59 3S 59 40 5945 5950 59~ 00 00 0005
□-• D s..e-i.....
• □-a a H , ""'"'' aam 0 0.:N l D11::S2H1'1tUl'.tl55'13"8IO ~al:.Ofl ---10 .\1%/0oc:0.01
~ !18:.....,~~-w ... n... ~--~N-
CWD Proposal Page 36 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
Unacceptable / Non-Compliant Set Out – Reporting Process
CWD has two forms of reporting unacceptable set outs. The reason two methods are proposed is
due to the varying situations that can arise. In some instances, a physical tag is the most effective
way of communicating an unacceptable set out to a resident; whereas, in other situations (ex: 20
cubic yard brush pile) will not make as much of an impact to place a sticker on the out of
compliance material.
CWD’s two proposed methods of reporting Unacceptable Set Outs are:
1. Physical Tag / Sticker
2. Daily Electronic Non-Compliant Report
Method #1 – Physical Tag / Sticker
Physical tags / stickers are used when a driver notices ongoing issues with a resident’s setout
location or method. This could be carts repeatedly being placed next to a mailbox, too close
together or constantly overloaded. In these scenarios, the driver may be able to complete the
service, but over time, damage or issues may arise. In this situation the driver will physically tag
the cart or material, notate the address on his route board (to be added to the Electronic Report
on the following page) and continue with his route. This ensures the resident, who may have not
called in about a missed pickup before, to be notified of a non-compliant set out.
Method #2 - Daily Electronic Non-Compliant Report
This method utilizes an “electronic tag” to compile information. This is primarily used when a
cart is not placed out for service or has a contractor’s car parked too close to the carts. The reason
an electronic tag is used in this situation is the cart isn’t out for service for a physical tag, or the
vehicle parked there is likely to not be present by the time the carts are retrieved. The latter is
often knowledge the driver has of his specific route and that location.
In this scenario, a driver will radio dispatch an address with a tag, take a picture and the address
is placed on a Non-Compliant Report. Details of the report are provided below:
• This report consists of addresses that a driver has communicated to our dispatch team,
that have an out of compliance set out. This could range from a cart that is full of bricks
and too heavy to dump, to a bulk pile that has paint buckets inside.
• Once the address and reason are reported to Dispatch, they are placed on a daily report
(above) example of bulk/brush physical tag
(above) example of a trash/recycle cart physical tag
ATTENTION RESIDENT
You have received a Bulk &
Brush Out of Compliance
notice for the reason(s) at
right.
Service was not provided due to items that
are non-compliant. Visit www.C WD.to or call
972.392.9300 for service details and
guidelines.
Gracias por su cooperac i6n. Visita www.CWO.to
o llame 972392.9300 para detalles y directrices.
D Exceeds Limits
D Unacceptablern,.s. Prop-. s;a.,1eu1c.1
0Too Heavy
D Constructio n Debris
D Must be Placed In Bags (50 1b.L.-n111
D Too Close to Gas Mete rs/Wi res
0 Bloc ked by Vehicles
(CWD)
CommunltyW...Dlapoeal.com
ATTENTION RESIDENT
You have received a Cart Out
of Compliance notice for the
reason(s) at right.
Thank you for your cooperation helping
C WD keep your property safe from damages.
Visl www.CWD .to or call 972.392.9300 for
service details and guidelines .
Graci as por su cooperac16n \11slta www.CWO.to
o name 972,392 9300 para detalles y direcl nces.
l D Too Close to Fe nce
D Too Close to Mailbo x
D Too Cl ose to Gas Meter
D Too Close to Pole
D Too Close to Ve hicles
D Overloaded Cart(s)
D Not Ser vicea bl e by Tr uc k
in Cu rrent Locatio n
(CWD)
CommunltyW...OlepoN.l,com
Proposal Form 6 – Operational Plan
CWD Proposal Page 37 of 47
Contractor’s Initial _____
that is sent to the Town three separate times throughout the day. This ensures both the
Town and CWD Customer Service have the most updated information to address
questions from residents.
• This report can be distributed to any contact within the Town.
• While CWD Customer Service is here to handle 99% of service -related calls/questions,
we are well aware that some residents will still choose to contact the Town directly. This
report provides Town Staff with updated information needed to answer and address
questions that come in.
Daily report below
Weekly summary report below
11 SOUTHLAKE Res idential NON-COMPLIANCE Report l(CWD) 2 Days
Cust A cct# Cust N ame Cust Address T ag Date
Tag Type Tag Not es
11 2744-5592 SOUTHLAKE -RESIDENTIAL 2000 MORG AN RO 10/30/20 24
TAGG ED t r ash not out for service at 9am when recycle ca me t hroug h to se rvice but trash was out when t he t rash ca me t hrough to service at 3pm.
Driver serviced a ba g that was placed out for service.
Pictures are available upon r equest. I
-l(CWD) SOUTHLA KE Res ident ia l NO N-CO MPLIANCE Report
2 Weekll ~P ri or Weekl
Cust Acd# Cu.st Name Cust Ad d r es s Tag Date
Tag Type Tag N otes
112744-1249 SOUTHLAKE -RESIDENTIAL 400 CANYON PARK CT 10/4/2024
TAGGED PER DRIVER
2ND RECYCLE CART OVER LOADED TOO CLOSE
Pictures are ava il able upon r equest.
112744-384 SOlJTHLAKE -RESIDENTIAL 1320 BENT TRAI L CJR 10/3/2024
TAGGED PER CO MPLETED HHW UST FOR 10-02-24
DRIVER REPORTED 'NOTHING OVT FOR CO LLECTION'
112744-4498 SOUTHLAKE -RESIDENTIAL 1382 LAKEVIEW DR 10/1/2024
TAGGED PER DRIVER -left a table t hat ha s a free s ign / if it's st ill out s econd cycle will t rash
Pictures are ava il able upon r equ est.
112744-SOB SOIJTHLAKE -RESIDENTIAL 3 11 BLANCO CIR 10/3/20 24
TAGGED PER COMPLETED HHW UST FOR 10-02-2 4
DRIVER REPORTED "NOTHING OUT FOR CO LLECTION"
112744-S696 SOUTH LAK E -RESIDENTIAL 1002 NORMA NDY DR 10/3/2024
TAGGED PER CO MPLETED HHW UST FOR 10·02-24
DRIVER REPORTED "NOTHING OUT FOR CO LLECTION"
112744-5878 SOUTHLAKE -RESI DENTIAL 807 OAKCREST CT 10/3/2024
TAGGED PER DRIVER • TRASH INSIDE OF RECYCLE BIN
112744·59 5S SOUTHLAKE • RESI DENTIAL 700 ORLEANS DR 10/4/20 24
TAGGED PER DRIVER
CLOSE TO WOOD FENCE
112744-6479 SOUTHLAKE • RESIDENTIAL 2000 N PEVTONVIUE AVE 10/3/2024
TAGGED RECYCLE CARTS FULL OF BRUSH
Pict u res a re ava ila b le upo n requ est.
I
CWD Proposal Page 38 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
7. Describe Contractor’s procedures to be used by the Town to schedule and assure
reliable container delivery for new locations and special event collections.
CWD will deliver, replace and remove carts once per week in the Town. The designated day for
these cart services will be communicated to Town prior to contract start. By 2:00pm on the day
before the scheduled cart service, the Town will provide CWD a list of all addresses along with
the cart service that needs to be performed. After the cart service is completed, CWD will send the
Town a copy of the list which will include all actions taken and any details requested (address,
type of service completed, etc.).
Town Special Events
One of CWD’s core values is participating in the communities we partner with. CWD’s partner
cities have won numerous Local, State and National awards for innovative recycling efforts. Each
year, CWD does roughly 100 “Green Events”. A Green Event involves CWD providing recycle
depots and event trash carts to be utilized throughout a function.
Whether it’s a monetary donation, Green Event, or a Touch-A-Truck; CWD has proven that
participating or sponsoring events in the community is the key to a long-lasting partnership. Since
2020, both CWD and our partner cities have won over 66 awards, including 2 Governor’s
Community Achievement Awards, each for $250,000 (City of Allen in ’22 and Town of Little Elm
in ’24).
In 2023, CWD donated over $230,000 in community related events and partnerships including:
chamber memberships, event sponsorships, scholarships, community projects, etc.
Over 97% of that spending was at NO CHARGE to the Town and is NOT included in CWD’s
contract as a requirement. This is a testament to our commitment to partnering with the community,
going above and beyond what a contract may require.
Keller Pointe 20yr
Anniversary (6/8/24)
Colleyville Lions Club
Easter Hunt (3/30/24)
Southlake Touch-A-Truck (9/17/24)
CWD Awarded 2023 Large Business
of the Year – Colleyville (top) and
Keller (bottom)
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u:,, \"(tlt1 .\WlltlJl'IIO~ITlll\
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·-----__ <-.,,-m,,__.,_, __ ______ .,_....,. __ ---
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Proposal Form 6 – Operational Plan
CWD Proposal Page 39 of 47
Contractor’s Initial _____
8. Describe in detail the Contractor’s safety and environmental management contingency plan,
including time frame and procedures, to deal with the following issues and events; spillage,
hydraulic line breaks, vehicle fires, etc. Include means and methods of notification to the
Town, regulatory agencies, emergency response teams, etc.
See Tab 14 for additional details on CWD’s Safety Policies for Items #6 and #7
Below is CWD’s Standard Operating Procedure for Spills/Clean Ups. The physical documentation
can be provided upon request. CWD can provide full program procedures at the Town’s request.
Spill Control Procedures:
Upon discovery of a spill, the employee at the scene will take all measures available to stop/contain
the spill/leak (i.e.: onboard spill kit or other absorbent materials available such as lose trash, dirt
or sand). If the spilled/leaked material is a known flammable or combustible, protect the scene
and isolate the area by using onboard safety triangles and/or using the truck (with emergency
flashers on) to block off the contaminated area. Employee will then contact their
Supervisor/Manager and Dispatch immediately. Employee will not leave the area until instructed
to do so by a CWD Manager/Supervisor/Foreman, relieved by a CWD cleanup crew, or outside
clean up vendor.
The CWD Supervisor/Manager or Dispatcher will immediately gather information for evaluation
of the spill/leak and identify:
1. Exact location of incident with driver and truck information.
2. The notified Manager/Supervisor/Foreman/Dispatcher will initiate the “Breakdown Alert”
procedure.
3. The amount and type of material involved.
4. Hazards or exposure to the environment or people.
5. Other safety risks involved. (Traffic conditions, time of day, etc.)
6. Notify employee’s manager if not already done.
7. Notify Shop Manager if immediate cleanup is needed or required.
Manager Responsibilities:
The Shop Manager will maintain a list of approved outside vendors for clean-up activities. The
Shop Manager, or his designee, will be responsible for the “Call Out” to an outside vendor or the
dispatch of a CWD cleanup crew. The Shop Manager will ensure that the selected vendor or CWD
Cleanup crew, properly clean-up the affected area and properly dispose of the collected material.
The Shop Manager must approve the quality of the cleanup from an outside vendor and receive
the disposal documentation paperwork before payment is made. Disposal documentation will be
placed in the accident report folder in the Safety Office.
The System Manager of the vehicle involved will be responsible for the initial collection and
reporting of spill incident to the Safety Department.
The Safety Manager will review spill incidents/complaints/reports to ensure compliance with his
Policy and act as a liaison with outside agencies if needed or required. All spill
complaints/cleanups will be reviewed during the next scheduled monthly Accident Review
Committee meeting. Should the spill contaminate any other property (i.e. – other vehicles or
persons) the Safety Department will be responsible for coordinating the proper claims. -v
CWD Proposal Page 40 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
9. Describe in detail the Contractor’s procedures for dealing with motor vehicle accidents and
events. Include means and methods of notification to the Town, law enforcement and
regulatory agencies, emergency response teams, etc.
In addition to our standard operating procedure below, CWD has also developed automated
reports that can notify the Town daily of any property/vehicle damage claims that have been
filed, along with their status, address and brief detail.
Below is a portion of our Employee Handbook that summarizes our accident procedures and is
a standard policy for all employees. CWD can provide full program procedures at the Town’s
request
WHAT TO DO IN CASE OF AN ACCIDENT
The term “accident” includes allegation of any and all incidents of damage or injury, or
events in which claims of damage or injury may be claimed at a later date.
1. Stop at once to investigate.
2. Call dispatch immediately.
3. Advise your exact location and nature of accident.
4. Move the vehicles to a safe location if possible.
5. Use warning devices to protect the scene. (Emergency triangles)
6. Regardless if you are at fault in an accident, instruct dispatch to call the Police. (Even if
the police do not make a report, the fact that they observed the accident scene may
prevent bogus claims).
7. Note number of occupants in each vehicle.
8. Complete CWD accident report at the scene of the accident.
9. Do not admit fault or apologize for the accident. Even if the accident is not your fault,
your apologies may be interpreted as a sign of fault.
10. Record names, addresses, and phone number of witnesses.
11. Hand deliver CWD accident report to the Safety Manager or his representative. This
must be done the same day as accident.
12. If you are involved in any vehicle-on-vehicle accident, you must submit a drug test per
CWD Policy. You are prohibited from ingesting any alcohol until you have taken this
test. If you do not make yourself readily available for testing, such action may be deemed
a refusal to submit required testing and can result in disciplinary action up to and
including termination.
Injury Accidents- Must Call Police
1) Complete all steps above.
2) Assist injured persons, but do not move unless absolutely necessary.
3) Cooperate fully with the police. Give police your version of the accident events. Do not
discuss the accident with anyone other than the police or a company representative. (Get
Police report number from Police Officer)
4) DOT requirement for CDL drivers- If there is a fatality or if you have received a citation
for a moving violation arising from the accident, you must submit to an alcohol test
within eight (8) hours and take a drug test within 24 hours after the accident. You are -v
Proposal Form 6 – Operational Plan
CWD Proposal Page 41 of 47
Contractor’s Initial _____
prohibited from ingesting any alcohol until you have taken this test. If you do not make
yourself readily available for testing, such action may be deemed a refusal to submit to
post-accident testing. Note: Federal, State, or local officials may request you to submit
to testing under U.S. Department of Transportation requirements for post-accident
testing.
5) CWD policy requires drug and/or alcohol testing for any employee involved in a motor
vehicle accident that results in death, damage, or injury to any person(s). You are
prohibited from ingesting any alcohol until you have taken this test. If you do not make
yourself readily available for testing, such action may be deemed a refusal to submit
required testing and can result in disciplinary action up to and including termination.
Property only Accidents:
1) Call dispatch immediately.
2) Advise your exact location and nature of accident.
3) If possible, notify owner of damaged property.
4) Complete CWD accident report and hand deliver to Safety Manager or his
representative. This must be done the same day of the accident.
5) If damage to any property or combined property damage is estimated greater then
$1,000.00, employee must submit to drug and or alcohol test. You are prohibited from
ingesting any alcohol until you have taken this test. If you do not make yourself readily
available for testing, such action may be deemed a refusal to submit required testing and
can result in disciplinary action up to and including termination.
Filing of an accident report is not an admission of guilt. Your version of what happened, or
allegedly happened, may help prove your innocence and help relieve the company from
paying improper claims.
Any employee who does not report an accident or injury as soon as he can if justifiably may
result in disciplinary action up to and including termination.
CWD employees are not authorized to talk to insurance adjusters, attorneys, claimants, other
drivers or passengers, witnesses, etc. without written approval from the Safety Manager.
When employee receives written request or approval from the Safety Manager, they must
contact that person or manager immediately.
Failure to follow these procedures may result in disciplinary action up to and including
termination.
CWD Proposal Page 42 of 47
Contractor’s Initial _____
Proposal Form 6 – Operational Plan
10. Provide a detailed environmental regulatory compliance history for the past five years. If the
company is a corporation, provide data for the operation which will directly provide services.
The compliance history of other related companies, divisions, etc. operating within the State
of Texas must be made available upon request of the Town. Include all Notices of Violations
and resolutions; Consent Orders and Agreements; Civil and Criminal Actions and Penalties.
CWD’s Texas Commission on Environmental Quality Registration Number MSW is 40196.
CWD does not have any current pending administrative orders or violations of federal, state
or local laws, rule and codes.
Community Waste Disposal’s goal is to service municipalities and commercial accounts with the
highest quality refuse and recycling collection, transportation, processing, disposal, and other
related environmental services. CWD will carry out this goal in a safe and efficient manner with
respect to all federal, state, and local guidelines governing these practices.
Located in Tab 9 – Disposal Sites and CWD Permit, is a letter from the Texas Commission on
Environmental Quality stating that CWD is properly registered with the State of Texas. CWD has
renewed TCEQ certification since first awarded.
11. Give an explanation of your company policy addressing Customer Service standards. Be
certain this information includes company contact names and phone numbers and the hours
they will be available on a daily basis. PLEASE INCLUDE THREE (3) MUNICIPAL
CUSTOMERS WITH CONTACT NAME AND PHONE NUMBER AS REFERENCES
CWD will respond to all Town Staff emails within one hour. Contact information for operational
managers will be provided to Town Staff for any issues that arise outside of Customer Service
operating hours.
A designated CWD Residential Supervisor (Brian Kreft) will be available for direct contact with
the Town on each collection day. The direct communication with the supervisor will provide
immediate confirmation of a resolution. Additionally, CWD will provide the Town with the
contact information of the Customer Service Manager, Tommy Johnson, who will be the liaison
between customer service and any direct Town requests.
CWD Customer Service Community - (See Tab 10 for additional details)
Our Customer Service Community is located at our main office at 2010 California Crossing,
Dallas, TX 75220. Hours of operations are Monday through Friday, 8:00 AM - 5:00 PM and from
8:00 AM - 2:00 PM on Saturday. Our after-hours voicemail is available 24/7 for all other calls.
Since November 2023 and October 2024, CWD’s Customer Service Community
Answered over 159,700 calls
54% of calls are answered within 15 seconds
Supervisor to Customer Service Representative Ratio = 1:5
-v
Proposal Form 6 – Operational Plan
CWD Proposal Page 43 of 47
Contractor’s Initial _____
CWD does NOT utilize an off-site customer service call center that handles multiple states. All
CWD operations, employees and staff are located at our single location in Dallas.
There are thirty-six (36) men and women in CWD’s Customer Service Community. When a
resident calls CWD, a customer service associate will quickly assess the situation and alert the
appropriate dispatcher or operations manager to expedite a solution. This approach is
achievable because CWD’s Customer Service Community is all housed at the same location as
the drivers, with customer service being next door to dispatch, operations management and
driver check-in area. This means ultra-fast information turnaround for all of your needs and
NOT a regional call center handling services across multiple states.
Key Customer Service Contacts
Below is a list of key contacts that will be dedicated to the Town. All individuals listed in
Proposal Form 4 will be reachable nearly 24/7. Prior to service start, CWD will meet with
Town staff and discuss standard operating procedures and response times.
A full list of CWD existing municipal partners and their reference information can be found in
Tab 6
Municipality/Contact Phone Email
City of Keller
Aaron Rector
City Manager
817.743.4007 arector@cityofkeller.com
City of Colleyville
Adrienne Lothery
Assistant City Manager
817.503.1112 alothery@colleyville.com
City of Southlake
Lauren LaNeave
Deputy Director of Public
Works - Administration
817.748.8400 llaneave@ci.southlake.tx.us
City of Corinth
Scott Campbell
City Manager
(940) 498-3240 Scott.Campbell@cityofcorinth.com
City of Azle
Susie Hiles
Assistant to the City Manager
817.444.7009 shiles@cityofazle.org -v
CWD Proposal Page 44 of 47
Contractor’s Initial _____
Proposal Form 7 – Disaster Debris Management Plan
(To adequately answer the questions, additional pages of narrative may be included
within this tabbed section when necessary)
1. Disasters resulting in significant volumes of debris may occur in the Town of Trophy Club.
Timely removal of this material is crucial and expected of the Contractor. Describe in detail
how the Contractor will respond to a Disaster. Include timelines to deploy labor and
equipment; staging areas; utilization of subcontractor services; anticipated volumes that could
be collected per day; etc.
A recent example of CWD’s ability to respond to an unexpected weather event came after the May
2025 wind storm, CWD quickly deployed SDM crews to impacted cities within 24 hours. Over
the course of a month, CWD collected over 61,000 cubic yards of storm debris in under 3,500-
man hours. During the entire cleanup, CWD was in daily contact with the impacted cities,
providing crucial updates, relevant weight data and maps of completed areas. This allowed those
municipalities to apply and receive government relief for the storm cleanup efforts.
CWD Storm Debris Management Program:
At the Town’s request, CWD will dispatch crews to provide swift Storm Debris Management
(SDM). Depending on the damage or size of the storm, CWD will deploy one or both of the
following SDM Teams within 24 hours.
Team 1: Rear Load and Boom Trucks:
This team will consist of 2 trucks and 3 CWD employees. Rear load crews are excellent for bulky
waste items or narrow residential streets, whereas Boom Trucks excel at quickly collecting fallen
trees and brush piles with a lift arm. Under CWD’s supervision, up to 44 trucks and crews can be
dispatched on Saturdays and Sundays. The Charge is $260.00 per truck hour plus disposal.
Team 2: Open Tops and Bobcats:
Again, CWD employees will provide and operate bobcats to load CWD open tops. This system is
excellent for demolition of large structures. In the 2012 tornado event in Forney, TX, CWD
members of Team 2 cleared over 1,520 yards of debris in just 133 hours. The charge is $125.00
per bobcat hour plus standard roll off open top haul rate.
On short notice,
CWD will
deploy SDM
crews
CWD Proposal Page 45 of 47
Contractor’s Initial _____
Proposal Form 8 – Commercial Plan
(To adequately answer the questions, additional pages of narrative may be
included within this tabbed section when necessary)
1. Contractor shall collect and remove solid waste from the premises of commercial customers
at such frequency as shall be reasonably requested by the owner or agent. Collection service
shall be once a week or more to maintain premises free of accumulation of waste.
Collection of solid waste at commercial locations will be done by containers (dumpsters). The
Town shall be the sole determinant of acceptable dumpster pads, locations, and screening. 96-
gallon carts may be used under special circumstances at the sole discretion of the Town.
Containers shall be located on a concrete pad to accommodate equipment. Describe in detail
the Contractor’s procedures for dealing with commercial and industrial customers at
different levels of service.
Additional details on CWD’s educational material can be found in Section 18 – Promotional
Material
Commercial Services
• CWD will utilize one (1), CNG 2024 Commercial Front Load vehicle to service the Town’s
commercial customers on a frequency that is determined by the customer, up to six (6) days
per week.
• In addition to a dedicated route truck, CWD has five (5) commercial routes running every
day of the week, within 10 miles of the Town Hall.
o This allows CWD to utilize the support of other vehicles in the area to provide best
in class service, should a situation arise (route breakdown, etc.)
Overall Transition Process
CWD completes all residential cart and commercial dumpster deliveries in-house. None of
the transition process is outsourced to other companies, which gives the Town assurance that
the work will be completed responsibly and with accountability.
CWD has successfully transitioned sixteen (16) municipalities over the last seven (7) years.
Staging Area:
CWD will work with the Town to identify a location that residential bins/carts and
commercial containers will be staged while the transition occurs. The commercial transition
use of this area will involve delivering CWD front end load (FEL) containers and roll off
dumpsters to the staging area, and utilizing the lot to swap CWD FEL containers with the
current contractors.
On the following pages – CWD will detail the transition process for both Residential and
Commercial services
-v
CWD Proposal Page 46 of 47
Contractor’s Initial _____
Proposal Form 8 – Commercial Plan
Residential Transition
CWD handles the entire cart transition process in-house. In recent transitions with the City of
Southlake (October 2023) and the Town of Pantego (September 2023), CWD has delivered each
polycarts one to two (1-2) weeks before the new service begins. The residents will receive their
new carts on their new service day (if their existing service day is changing). CWD will work
closely with current vendor to ensure a smooth transition for the residents.
Attached to the carts at the time of CWD’s delivery will be the approved residential brochure and
any specific transition information (when service starts, new service day, who to call for additional
carts, etc.). Examples of brochures can be provided upon request and are completely customized
by CWD’s in-house Graphic Designer, to meet the City’s needs.
Throughout this delivery process, CWD will be in constant contact with the City on the progress
of the cart deliveries.
After the initial delivery, CWD will have a vehicle in the City each day for at least three (3) weeks
to deliver any extra carts, missing carts and to handle any other cart related requests.
(above & right) CWD staffs and maintains the
staging area at all times during the transition
(above) the entire transition process is
handled in-house by CWD (above) attached to the cart will be the
approved residential brochure
CWD Proposal Page 47 of 47
Contractor’s Initial _____
Proposal Form 8 – Commercial Plan
Commercial Transition:
A CWD Municipal Coordinator will visit each commercial and industrial business to inform them
of the upcoming transition and to perform a site audit. In addition to a brand-new dumpster, the
customer will receive a brochure during this visit that will provide them all the details about the
new service and transition. An example of this brochure can be found on the following pages.
In order to reduce the stress of the transition on the commercial FEL customers, CWD has worked
in the past to remove the customer’s old container and deliver the new CWD one at the same time.
This eliminates any situation where the customer is left without a container or has an extra one
blocking the parking lot.
(below) commercial brochure, developed by CWD
in-house, for the City of Southlake transition in
October 2023
(above) CWD will swap out existing containers
with brand new ones, eliminating any site
disruption
(below) by completing the whole transition in-
house, as opposed to outsourcing, CWD controls
the quality of service being provided
COMMUNITY
WASTE
DISPOSAL
R c1TYOF
~SOUTHLAKE
::::--:=::-....:.-..=::.c:=-w.:=:.. ~-=.::::.:.a.a ....... ..., __ _
:.=::=..-..=.:..-:::-.:::::::..":::.~=
___ ..., ___ M ______ _
-~• .. CWOC--oltJUllllOOC-11 _______ CWl),_I __ _
~----,..,., __
FRONT LOAD cwo ____ J.OIIO __ _ --·--·--------------.... ----------· ____ ,._
--·-•---1.1..-.l.t.-•-__ .. ___ _
OPEN TOP CONTAINER -~---------....... ______ ,._..,._ ---------------______ .,. __ .. ., ....
•-"----211.--00 ------
l ROLLOFF :-.:~=-=-a:_~= ,_, _________ .._
_'-"""'_ .. _ ....... ...-.
COMMERCIAL/INDUSTRIAL
RECYCL E SERVICES cwo---•c-..,......, -----··----·---------------·----·
ScluthlluAcaMltHIN,g,lr
972.392.9300.rlllO
Tentative Transition Timeline
A successful transition begins with good communication. Each municipality has different needs,
therefor no two plans are exactly alike. CWD management understands this and will customize
a plan just for you.
Below is a tentative transition plan for the Town of Trophy Club.
Council Approves to Negotiate With CWD
oeco r CWO & City T rans1tion Update Meeting 81
Jan B
CWD & C1tyTrans1tion Update Meeting #2
Feb12
Purd,ase Orders for Truc kss Carts and City Approve.s Communic::at ion (B.-oc;hu.-e.s,
► Containers ► Flyers, etc.)
DecU =u
Drivers, CSR and Support Staff Hir ed and
Tra.inin.r; Segins
Apr14
► CWD & CityTranS'jtion Update Meeting#4
Ap,23
C-0mmercial Conta.ine.rs Delivered to
► St<lg ir,g Area
Apr211 r Bms/Carts Oehve.-ed to Staging Area
May9
CWD & City Transition Update Meeting #5
► FI NAL
May21
► CWD & C.ity Transition Update M eeting #:3
MaT19
2024
-CWO Dev-elops Transition
Material
-Oriver, CSR and Su pport Sta:ffTra.ining
-CWO Sw ap.s Commen::ial Co ntainers
-Bi ns or Carts Built and Brochures Attached
-CWO Delivers Re sid ~tia l Rec;yde Bins or Carts
-Republic: Service-s Remove Old Recyde Bins
Oec9-Jan 10
Eff:i
-CW D Cart Crews Remain in City Each Day to Complete Cart Requests
Jan 13-Feb 7
ll!Ei9-Apr14-Apr25
@JJ,f 15 Apr30-May16
May9-May23
-May2fi-May30
-May2fi-May30
&D-Jun2-Jun13
2025
CWD Price Proposal Page 1 of 5
Contractor’s Initial _____
Proposal Form 9– Rates and Services
Name of Firm Com m u n i ty W as t e Di s p osal , L .P .
Rates for Residential Waste, Recycling and Bulk/Brush Collection Service
The proposal amount is for a Base Proposal only with Alternates. It is the intent of the proposal to
determine the lowest possible cost without regard to franchise fees and/or billing fees. All franchise fees
should be included in the base proposal provided by Contractor. The Town has a contract with Republic
Services for landfill disposal which establishes a set fee structure. Once a Contractor is selected, disposal
costs will also be calculated into the base proposal. One rate will be then established for the Customer
which includes the accepted Proposal, Franchise Fee and/or Billing Fee, and Disposal Costs. The
undersigned having carefully read and considered the terms and conditions of the Contract Documents
for Solid Waste Collection and Disposal and Residential Recyclable Materials Collection & Processing
for the Town of Trophy Club, does hereby offer to perform such services on behalf of the Town, of the
type and quality and in the manner described, and subject to and in accordance with the terms and
conditions set forth in the Contract Documents at the rates hereinafter set forth:
All services proposed coincide with the service guidelines outlined in Subtab 11 - Proposal Form 6 –
Operational Plan. Please take notice of the “Notes” at the bottom of the summary.
Rate Per Home
Per Month
RFP Trash Option Solid Waste / Bulk / Bundled
Brush 2xWeek
Base & Alternate A Customer Bags / Bins $ 20.72 Note (2)
RFP Recycle Option Recycle 1xWeek
Base CWD 18g Bins 4.09$
Optional Upgrade CWD 95g Carts 7.50$
Type 1xYear 1xMonth
Door-Side HHW &
Used Electronics N/A 0.90$
Total Base Rate 25.71$
Note (3)
All rates provided INCLUDE 12% franchise fee (base
rate x 1.12) and disposal but EXCLUDES any other
City Administrative Fees and Taxes
Solid waste rates INCLUDE 1xWeek bulky waste
and tied & bundled brush collection. Bulky waste will
be collected in unlimited quantities, with the first 4-
cubic yards at no charge. Quantities above 4-cubic
yards will be billed to the resident at $15.00 cubic yard
Note (1)
Note (1)
AL TERNA TE PROPOSAL (E) (Disposal)
Residential and Commercial Solid Waste Disposal (Landfill) Service:
Solid Waste Disposal
Per Ton Rate
$ No Bid
The Town reserves the right to mix and match service delivery options from the Base and/or Alternative
Proposals, with the agreement of the Contractor, to arrive at a so lution that is cost effective and that best
meets the needs of the Town, the residents and business.
SIGNATURES
THIS REQUEST FOR PROPOSAL IS SUBMITTED TO THE TOWN OF TROPHY CLUB
FOR SOLID WASTE COLLECTION AND DISPOSAL, AND RECYCLABLE MATERIALS
COLLECTION & PROCESSING BY:
FIRM NAME: Community Wa ste Di s po sa l, L.P.
ADDRESS: 2010 California C ro ssing Rd. Dallas, TX 75 220
PHONE: 972 .392.9300
AUTHORIZED SIGNATURE:
TITLE Pres ident
DATE Novemb e r 13, 2024
LEGAL STATUS OF CORPORATION X -L imite d Partn e rs hip
INDIVIDUAL: ____ PARTNERSHIP:
CORPORATION JOINT VENTURE: ---
INITIAL THE BLANK BELOW THAT APPLIES TO THE BASE PROPOSAL LISTED IN
THIS REQUEST FOR PROPOSAL FOR SOLID WASTE:
X
THE PRICES PROVIDED IN SECTION III OF THIS RFP BY THIS CONTRACTOR
IS CONTINGENT UPON THE AW ARD OF BOTH RESIDENTIAL AND
COMMERCIAL ACCOUNTS AS ONE CONTRACT.
-----THE PRICES PROVIDED IN SECTION III OF THIS RFP BY THIS
CONTRACTOR IS NOT CONTINGENT UPON THE AW ARD OF BOTH
-----RES IDENTIAL AND COMMERCIAL ACCOUNTS AS ONE CONTRACT.
CWD Price Proposal Page 7 of 10 f
Co ntractor 's InitiaIO L
CWD Price Proposal Page 3 of 5
Contractor’s Initial _____
COMMERCIAL RATE SCHEDULE
Rates for Commercial Waste Service
35.24
52.85
35.24
52.85
Front Load Containers Rates:
Size/Pick-up 1xWeek 2x Week 3 x Week 4xWeek 5xWeek Extra
1 Cu Yds. Not applicable
2 Cu Yds. 95.17 185.22 277.79 370.38 462.99 89.69
3 Cu Yds. 110.52 215.92 323.86 431.78 539.71 95.14
4 Cu Yds. 125.91 246.60 369.91 493.21 616.52 103.34
5 Cu Yds. Not applicable
6 Cu Yds. 156.59 308.81 462.00 616.01 769.98 124.99
7 Cu Yds. Not applicable
8 Cu Yds. 187.28 369.43 554.12 738.81 932.54 149.47
532.11
606.81
773.06
115.51
8.90
negotiable
negotiable
621.74
621.74
621.74
Automated Collection Cost:
Once Per Week $
Two Carts $
Manual Collection Cost:
Once Per Week $
Two Carts $
ROLL OFF CONTAINERS: (Excluding Disposal Costs)
20 Cubic Yard Per Haul $
30 Cubic Yard Per Haul $
40 Cubic Yard Per Haul $
Delivery and Exchange $
Daily Container Rental $
COMPACTORS: (Excluding Disposal Costs)
6 Cubic Yard Compactor Haul Charge $
8 Cubic Yard Compactor Haul Charge $
30 Cubic Yard Compactor Haul Charge $
35 Cubic Yard Compactor Haul Charge $
42 Cubic Yard Compactor Haul Charge
$
Note 1 – Residential and commercial rates INCLUDE 12% franchise fees
(CWD rate x 1.12) and disposal but EXCLUDE Taxes or Administrative
Fees.
Note 2 – Haul rates below include four (4) tons of disposal. Disposal over
four (4) tons will be charged at $64.19 per ton. Loads that exceed the
D.O.T. maximum weight limit of 54,000 pounds Gross Vehicle Weight
(GVW), will be billed an additional $110.33 per ton for all tons in excess
of 54,000 pounds GVW
Note 2
(GVW)
, will be
billed
an
addition
al
$110.33
per ton
for all
tons in
excess
of
54,000
pounds
GVW
Note 2
(GVW)
, will be
billed
an
addition
al
$110.33
per ton
for all
tons in
excess
of
54,000
CWD Price Proposal Page 4 of 5
Contractor’s Initial _____
DISASTER DEBRIS COLLECTION SERVICE
Rates for Disaster Debris Collection Service
(Represents costs of services described on Proposal Form 7.)
STORM/DISASTER
DEBRIS
COST
PER
HOUR
HOURS PER
EVENT
EVENTS
PER
YEAR
TOTAL COST PER
YEAR
Year 1 $260 per hour +
$64.19 per ton
500 2
Year 2 Increased per
contract adj.
500 2
Year 3 Increased per
contract adj.
500 2
Year 4 Increased per
contract adj.
500 2
Year 5 Increased per
contract adj.
500 2
TOTAL COST YEARS 1-5
See Form 7 – Disaster Management Plan for additional details
CWD Price Proposal Page 5 of 5
Contractor’s Initial _____
EXHIBITS
EXHIBIT A
Town Services and Special Events
ESTIMATE OF SERVICES TO BE PROVIDED TO THE TOWN AT NO CHARGE
DUMPSTERS - Number of pickups may vary seasonally.
FACILITY NAME LOCATION SIZE QTY PICKUP
Town Special Events 30yd 11 Per year
City Facilities Split between Trophy Club Park and
Maintenance Barn
30yd 43 Per year
Town Hall 1 Trophy Wood Dr 3yd trash 1 2xWeek
Trophy Club Park 2885 Trophy Club Park Dr 3yd trash 4 2xWeek
Independence Park East 501 Parkview Dr 3yd trash 1 2xWeek
Community Pool 500 Parkview Dr 3yd trash 1 2xWeek
PORT-A-LETS
EVENT NAME NUMBER
TOTAL
Delivery one (1) working day prior to event and pick-up on first working day after event.
These are annual events. Dates for annual events will be provided in future years as determined.
Port-a-lets will need to be provided in future years as needed.
20-YARD ROLL-OFF CONTAINER (Temporary-approximately 1 week)
Special Events as Needed. Contractor may need to service dumpsters prior to removal
November 13, 2024
Town of Trophy Club
Attn: April Duvall
Director of Finance
1 Trophy Wood Drive
Trophy Club, TX 76262
RE: RFP #TMO2024-02 Solid Waste Management Service
Dear April,
Community Waste Disposal (CWD) is pleased to have the opportunity to provide the attached proposal for
the Town of Trophy Club Residential and Commercial Solid Waste and Recycling Collection Services.
CWD agrees to be bound by the proposal submitted and to provide the services specified. We further agree
that the proposal is a firm and irrevocable offer for ninety (90) days. All content and pricing listed in this
proposal are based on information provided to CWD exclusively through this request for a proposal process.
CWD will use the basis of the proposal submitted to negotiate a mutually agreed contract for an initial term
of five (5) years and a mutually agreed optional extension.
Community Waste Disposal is the largest independently owned solid waste and recycling company in North
Texas. Solid waste, as well as recycling collection, is our business. From the onset in 1984, CWD has
prided itself in being the most innovative company when it comes to designing programs that best fit our
customers' needs. We employ more than 500 dedicated men and women, many of whom have been with
CWD for five or more years. We operate 190+ collection vehicles (97% are Compressed Natural Gas) that
are maintained by our on-site truck shop and CNG fueling stations.
CWD is 100% privately owned and operated. We do not operate under the best interest of private equity
firms, corporate shareholders or answer to a board of directors, only our customers. With CWD, you will
not be the recipient of some corporate initiative or restructuring, but rather a personalized approach and
service that is catered to the needs of the customers in your Town.
CWD strives for excellence in doing what we do best, and our focus on our service area provides great
benefits for our customers. Due to our longevity, it should be obvious that we are not interested in building
a solid waste and recycling company in a hurry in order to sell it and depart from the industry. We are still
in business because we offer what the other solid waste haulers cannot: Personalized programs where value
is placed on building lasting partnerships with our customers.
2010 California Crossing Road
Dallas, Texas 75220-2310
Telephone
972.392.9300
Facsimile
972.392.9301
(ewe)
Community Waste Disposal.com
Sin.·r/WU
We attribute CWD’s ability to control the quality of service and cost of doing business due to several
strategic decisions we have made:
1.One Central Location
•By operating out of a single location at 2010 California Crossing Road in Dallas, CWD has
complete visibility over the entire operation. Managing multiple sites creates barriers to truly gauge
the quality of service across the Metroplex. CWD owns 25+ acres at our location and house every
aspect of the operation.
2.No Call Center
•CWD’s Customer Service Department is housed directly below the owners of the company and
this gives us transparency and control over the quality of service. The Town can rest assured that
no calls will be answered in a different state that services 100+ cities.
3.Leveraging Technology
•CWD utilizes Third Eye Service and Safety Verification on all new vehicles to monitor drivers
while they are on route. This state-of-the-art technology gives CWD operations complete visibility
over every aspect of the driver’s day, from video service verification to safety monitoring.
4.Privately Owned and Operated – No Shareholders, No Private Equity
•CWD is the largest independently owned waste company in North Texas and the only area company
to achieve this all through organic growth. CWD has never purchased another company or changed
the company name in the 40 years of operating. According to the July 31, 2024 article by Waste360
magazine (found here) , CWD is the 23rd largest waste hauler in the United States based on 2023
revenue. Large enough to make an impact, but small enough for you to reach a decision maker.
5.No Subcontractors | No Temporary Staffing Agencies
•CWD does not utilize any subcontractors for routine collections, giving us greater control over the
quality of the work being completed.
6.Investing in Our Employees
•Since CWD was established in 1984, Greg Roemer has operated CWD with the day -to-day
employees in mind. We are able to eliminate the need for subcontractors and temporary staffing
agencies by investing in our employees through several programs that include:
i.Quarterly Profit Sharing – employees earn up to 8% of prior twelve months earnings.
Program has paid out over $15,000,000 since its inception.
ii.Hiring, Referral and Safety Bonuses – CWD employees have several avenues to obtain
different bonuses such as: clean DOT safety inspections ($1,000), referral / hiring
bonuses (up to $5,000), and attending weekly safety meetings.
iii.Competitive Incentive Based Pay
iv.Major Medical Coverage, 401k Matching and other Industry Leading Programs
We appreciate the Town of Trophy Club’s decision to include CWD in proposals for solid waste and
recycling services. CWD is uniquely positioned in the North Texas markets to provide precisely the service
that the Town currently has and is looking to continue. We are confident the competitive proposal that has
been submitted by CWD will show the Town our interest in this partnership.
Sincerely,
Jason Roemer
President | Community Waste Disposal, L.P.
jroemer@cwd.to | 214.418.5017
CWD Alternate Proposal Page 1 of 2
Contractor’s Initial _____
Proposal Form 16 – Alternate Proposals
Name of Firm Com m u n i ty W as t e Di s p osal , L .P .
Option 1
“Residential Door Side Household Hazardous Waste and Used Electronics Collection
is an additional service that CWD provides to residents so that home-generated waste, including household
hazardous waste, can be safely and easily disposed of or recycled. Door side collection is an effective
avenue to encourage participation by those who cannot or will not drive to events or drop off locations.
Upon request, CWD will provide a collection kit, instructions and a collection date to the resident.
Residents can receive a collection up to 1xMonth on the designated day (ex: 1st and 3rd Wednesday). To
schedule a collection, a resident will:
1. Call / Email / utilize Mobile App to contact CWD Customer Service
2. CWD Customer Service will advise the resident of the next scheduled date
3. A collection kit will be mailed to the resident at no charge which will also have the date written on
the package along with the collection setout details
4. CWD will perform the collection on the designated day
CWD Alternate Proposal Page 2 of 2
Contractor’s Initial _____
Leaf Recycling Program – included in CWD proposal pricing
Having serviced surrounding cities (Keller, Colleyville and Southlake) for over a decade, CWD has
developed a superior program to manage the number of bagged leaves that are placed at the curb in this area
of the metroplex.
What does this program entail?
• As currently being done in all three cities listed above, during the Leaf Recycling Program, CWD collects
leaves and other organic material, placed in plastic bags in front of the resident’s home on a scheduled
leaf recycling pickup day
• That material is then brought to CWD’s facility to be debagged, stored and delivered to Living Earth, a
compost facility down the road. This keeps the material out of the landfill and offers the residents an
environmentally friendly solution to their yard waste each year.
• Between November 2023 and January 2024, CWD collected over 1,665 tons of bagged leaves from
Colleyville, Keller and Southlake. ALL material was debagged and taken to a compost facility to be
recycled.
General Guidelines
• Each year, CWD will meet with the Town to determine at least six (6) weeks where CWD will offer leaf
recycling.
• CWD will then sweep half of the city on Wednesday and the other half on Saturday, depending on the
resident solid waste pickup day.
• On these collection days, CWD will collect unlimited amounts of bagged leaves placed at the curb by
7am on the collection day.
• All material will be brought to CWD’s facility to be debagged and delivered to a compost facility.
Best thing about this, there is no additional charge!
Step 1
CWD will collect unlimited
bagged leaves on the
residents scheduled leaf
recycling day
Step 2
All material is delivered to
CWD’s facility at 2010
California Crossing
Step 3
CWD utilizes skid steers and
other equipment to debag the
material, place into transfer
ready piles and deliver to the
composting facility
Section 17 – Proposed Exceptions / Modifications
Items from the Town RFP that CWD has either further questions, modifications or exceptions
are broken into three categories and identified below:
Proposed Modification – CWD is open to negotiation
Clarification – more information and discussion is needed in order to confirm if requirements
can be met
Exception – CWD has not included these items from the corresponding RFP Section in the
proposal submitted. The CWD proposal and pricing submitted is based on the revised
exception language listed below
1. RFP Section 900 – Contractor’s Office – Proposed Modification
• RFP Language – “…answer the phone from 7:00am to 7:00pm…”
• CWD Modification – CWD’s Customer Service phone hours are 7:30am – 5:30pm Monday
through Friday and Saturday 8:00am – 2:00pm. Residents can submit any requests to CWD
24/7 via mobile app, email, online or voicemail. A CWD representative will be available
for Town Staff questions 24/7.
2. RFP Sections 1000, 1010, 1020 and 1030 (page 57-59) – Monthly, Daily, Quarterly and
Annual Reporting – Clarification
• RFP Language – various reporting data points being requested
• CWD Modification – CWD will work with Town Staff to determine what reporting capabilities
are necessary and viable. Some data points will depend on the services selected, how routes are
completed and there are other data points that are unclear on what is being asked (route by route
participation rates, etc.). More discussion needed on what the Town is hoping to receive before
CWD can commit to providing all items listed in the RFP.
3. RFP Section 1110 (pages 59-61) – Deductions of Liquidated Damages – Exception
• Reason - At CWD, we feel that service to the Town of Trophy Club will be above and beyond
expectations. However, it is in our opinion that a good partnership between the Town and CWD
cannot be obtained for the penalties described in this section. CWD’s proposed Liquidated
Damages are provided below:
• Contractor understands that providing exceptional service is a top priority of this contract and the
following acts or omissions may require Administrative Charges to the Contractor:
1. No Administrative Charges will apply when Contractor services are rendered in
accordance with CWD’s Basic Recovery Guidelines for customer service, items A,
B and C listed below:
Continued on following page
2. Missed Collection(s) - $50.00 for each missed collection at a single address when
two or more additional documented missed collections have occurred at the same
address within a thirty (30) day period.
3. Failure to clean up any leakage caused by Contractor’s vehicles - $20.00.
Contractor will make every effort to immediately address any leakage; however,
additional time is sometimes required for a cleanup crew to travel and properly
complete the work required. Penalties do not apply if a resident causes the spillage
or leakage due to disposing of unacceptable items or liquid including engine oil,
hydraulic oil, cooking oil, chemicals, paint, solvents, stains, or gasoline. The
Contractor will clean up the spill and invoice the Town upon written request.
4. Failure to complete 98% of scheduled Collections on a given day - $150.00.
5. Any and all chargeable infractions must be reported to CWD within twenty-four
(24) hours.
6. Charges or penalties are not cumulative and will not be double charged – the
maximum charge is $200 per day. No charges will apply if 99% of routes within a
quarter (90 days) are completed prior to 7:00 pm and the Contractor notifies the
Town on the same day an issue occurs and completes the scheduled collections on
the scheduled day.
7. Administrative charges or financial penalties will not be charged when the number
of misses is below 0.6/1000 service opportunities, averaged over a six (6) month
period.
8. Administrative charges or financial penalties shall not exceed $3,700 in any given
three (3) month period or $7,300 in any given twelve (12) month period.
9. Contractor shall not be deemed liable for liquidated damages, penalties or other
charges where its inability to perform Collection service or other activities is the
result of an event of Force Majeure as set forth in this Agreement.
10. The Town may invoice the Contractor for administrative charges or penalties, but
will not deduct charges or penalties from the Contractor’s invoice.
11. The Contract Administrator shall notify the Contractor in writing or electronically
of each issue within one business day, the Contractor’s shall either resolve the issue
or notify the Town in writing of the plan to address the issue.
A. Scheduled Customers By close of business on their scheduled se1vice day
B. Scheduled Customers Within one business day (24 hours) oftheir call
C. Missed Collection I. Contact C\VD before 12:00pm on scheduled se1vice day:
(trash, recycling, Receive same day se1vice.
bulk) 01· Cart Delivery 2. Contact C\VD after 12:00pm on scheduled se1vice day if
route driver is still in the city : R eceive same day se1vice.
3. If driver is not in the city: Driver will return on next
scheduled business day when like se1vices are being
perfo1med.
4. Day after scheduled se1vice day-Contact CWD before
12:00pm: Receive same day se1vice.
5. Day after scheduled se1vice day-Contact CWD after
12:00pm: Receive se1v ice next sch eduled business day w hen
like se1vices are being perf01med.
Contractor’s Initial _____
Section 18 – Brochures, Flyers, Promotional Materials
Residential Communication:
Once mutually agreed upon, CWD will include flyers on carts at the time of delivery, graphics
on the City’s website and any other educational information about the change in service
provider.
(left) in addition to a residential
brochure, CWD can create transition
specific inserts to be included in the cart
delivery. These inserts contain
information specifically involving the
transition (what to do with old carts,
how to request additional carts, etc.)
(above) residential brochures are
customized to fit your community!
Example of a City of Melissa
insert (October 2020)
Example of a City of Glenn
Heights insert (June 2022)
~ T,_,. R.cycllng
lffN -llundlod Bn4h
Ccllect,cnS.,.,..,.
Examples of CWD brochures for stm
EFFECTIVE
OCTOBERS
YOUR SERVICE DAY MAY
HAVE CHANGED!
Community Waste Disposal
(CWD) will begin servicing
the City of Melisse on
October 5 and will be c henging
to a live-day service schedule.
See attached brochure for
information on the new service
features.
Cid nol rocoivo a now CWO lrash and/or
recycle cart by October 5? Give us a call!
Hood Wasto Connections cart removed
after October 5? Leave old carts out
EMPTY on YOUR NEW SERVICE DAY.
Call cwo al
972.392.9300
Option 2
orcmail
cu stomerservice@cwd.to
to schodulo a romovaVdollvory.
Please use your Waste Connections
carts on your rogular aorvk:o day of
Soptombor 30 to havo thorn
serviced and removed.
(C W D)
EFFECTIVE
MAY30
YOUR SERVICE DAY MAY
HAVE C HANGED !
Community Waste Disposal (CWD>
wlll begin servi cing the City of
Glen n Heights o n May 30
(Mcm orlal Day > and wlll be
changing to a five-day service
schedule. See an ached brochu re.
PLEASE HAVE ALL YOUR
WASTE MANAGEMENT CARTS
OUT WEDNESDAY, MAY 25
to have them serviced and removed.
IMPORTANT:
LEAVE EMPTY WM CARTS OUT
UNTIL THEY HAVE BEEN
REMOVED.
Did not receive a new CWO trash and/or
r ecycle cart by May 27? Give us a c all!
972.392.9300
Option 2
or email
c u stomerservice@cwd.to
l o schedule a removaVdelivery.
(CWD)
CommunityWHIIDl~..c::!
11if
CO);\!~H
Residential Services
Trash & Recycli
Bulk & RI
c:::.TRASH& 1§1 RECYCLING
Contractor’s Initial _____
Below is an example of a residential brochure for the City of Azle
Services and collection details will vary depending on the municipality and the contract
2010Clll::lrnla ~lbd. Eal.._ TX 1'5220010
~ 972.JllllDO en t7UIZ.n:tt --=
Ail~
505 -.c lilllnSl.reaA.zk raa 7I02D
DJiltGl'MftillNkleptl,onelf7.M4..2S4t
Mbllll:WIIIM.cl~
Bulky Waste
EkA:y was le •Ill be coleded once• wee,k. on
your NCond service day.
You •e limltrd to two (2:) cu:bic yards at butky
waste,.., ......
Pbce all bulk items at your cwt, no a.ter lhan
7:00 am on your secord service day, for
coUiecUon between 1:00 am and 1:00 pm.
Toys and Yard Tools Tagged
n "'81Akhmn"'
Fwnill.lre
IM,dled Capet In 4-fooe Lengtfd
Fenc:e Panela No Urge, lhan 4'xS'
Thomy Vines Mui.I be-Bagged <W In Containers
Bagged Leawa (10 BlltUnlttt
Washlr,g =~:~~_-:r Hewn
Aetri~ators,t::reezen:
(l&lltM._...~....,.,..a,,a..,_.1
Commercial: Remodelin9'Cc..tructk,n l>e,bris
Hous~ Hllnlrdous Waste
Tir es, Batteries, ..v:t Propane Tanks
l..ooM Household 0l!bris
(Decr1s,__Mptacladlnaballarattwr
c::ontaw no Wgwttwn7'll2"W' Md
Mffhlnlno ln0f-.1twt!i0pcum.l
Trash & Recycling Services
TRASH WIii be COiiected twice a
week. Plaaae see tna map at right
to determine tna pickup day• for yow
"'"·
Place all ltama out no later than 7:00 am
on your plell:up a:ay for e.rvlce between
7 :00 am an<I 7:00 pm.
All nouaenol d TRASH muat be placed
In baga and/or cuatomer-owne<I
container■.
RECYCLING WIii be COiiected once
• a weeJt. Pteaae aee tne map at r1gnt to
determine the plekup aaya tor your area.
Pf■c• your RECYCLABLES In or ■longalde
tna B LUE a&-gaUon recycle c an or tna
GREEN 181:l■llon recycle b'1.
For afflcl.nt drtver retr1ava1, place cart
wtth Ud cloaed no more than three {3) reet
from the atraat by 7:00 am on your service
day. separate recycung and traah
contalnere by tnree (3) reat an<I place
away from any obatacle.e aucl'I ea
mallt>oxe.a, ca~ rancea, drainage
drtcnea,atc.
1&-GA LLON G R EEN BINS
w~~ --1 ~~,--· .... ,
~:'~ ~-Placlng Cl.CHS recycllllbtcs
Ck.ltudl:-UICI btn Is •cceplable
Curbside Loose Brush
Curbside base brush wil be-colk!cted. once
• month, between Wednesday and Saturday.
SN the map on lhe reverse sl~ ta detenni,-
your designated loose brosh collectk>n week.
Loa~e B"1!:11 8ul!lfllne:
Ho Mor• than 20 Cubic Yards per Home
~~~eater th.an Sh (I) lnc:hH
No Limbs
~sf~°':.
Ol'15Feetln
Long1h
Brush PIie Yust be
Fl'ft trom AU Butk
and Foretgn Debris
Brush is Taken to•
Composl Facility
X-treme Green Events
Community Wute
Obposal will host two (2)
X-treme Gn!en Events
each y ear In the City 0,
Arle. An X-tteme Gfftft
Ewnl la• ane--ctop plaoa
lo dispose of household •-------hazardous was-te.
stwedding wil •a be
nailable on-sile.
T,.an co11act10n :
•0n your wcond lt-..11 pk.kUp d•Y,. In addNlon IO
M9Ulat .-ash In b1Q1o ud C'Offlllnffs,o....,. put
QUll a,y IM.Wdld t,n,111 ... .,.ttl and 50 Ula .... 1().
Wlaaftld1homylka.1Mtshd.,_.bla
cons.lners.. and -r blllk)' ••--
5N1INIDIW"slo.oflhll.bfoctlintof
adcftUonat lnr-lon..
Recycle COll&etlon:
Montnry Looae Bruan
co■actlon Pickup:
a-.-... -~~
~-~-
" fnl W1dMsdly
Q;---...
Recycle tMr11 end c.arts .,. ..-alail>le
1,a.m1e«yotAJ:~
817.444.2541
~CWD~
COl1U!'Wl'l!l1\flatUIDI co-,,
City of Azle
RESIDENTIAL
SERVICES
Trash & Recycling
Bulky Waste
Curbside Loose Brush
X-tre me Green Events
972.392.9300
PLEASE RECYCLE THESE ITEMS
DO NOT RECYCLE THESE ITEMS
--
Contractor’s Initial _____
Ongoing Residential Educational Graphics
CWD’s in-house graphic designer can also create service specific graphics to be used on social
media and utility bills to educate residents on collection guidelines and best practices.
Look familiar?
Please remember to
recycle your empty, clean
cardboard boxes.
COVI0-1 9 UPOATE
HELP KEEP YOUR
DRIVERS SAFE.
1 PLEASE BAG ANO TIE All TR.-H.
8Jdolngthll,yau .. hltplngtoWISUl'9yau,
ywrt.nily,ywrneighbcn,andywrtmh
collectorsdanotOl!ffa inc:ontactwith
potentlallyc:ontamlnntdltana.
2 SANITIZE BULK ITEMS SET OUT
FOR REMOVAL (IF POSSIBLE). -
::8a=:=::=: -thl polllJtial qnad of .. oorunaYlruL
3 PLEASE SANITIZE CART HANOLES
BEFORE ANO AFTER SERVICE.
Oolngtowllhetp m~mlnlle
potentilll&prudla~ingcarts.
Re9Nreh suggests ccwonaYIM can
Take a minute to think about what you're
throwing in your trash .
PLAY IT SAFE!
BATTERIES __ ,...., ...... ,_ _ _,.,...,..... .. u.
ELECTRONlcs --------.. --.
PAINTS/STAINS _..,,_,.. __
CHEMICALS ... _____ _
LIGHT BULBS • .,_,.. _____ ..,....
ENGINE OIL .._ • ._.. ....... m1_...__.._ ..... .,...., __
FLAMMABLE ITEMS ---•-----
Pt..EASE TAXE THE TIMETO otSPOSE Of THESE !TIMS PROPERLY!
Nope.
Hangers cannot be recycled.
Please keep them out of the recycle cart.
BUT ... BEFORE YOU TRASH THEM
REUSE THEM
DONATE THEM
RETURN THEM TO DRY CLEANER
::-r-"'c:"';.;: ... .:;: ... :;:.':::""';.;:-="'.::"'.::. ............... ____ __.._ _____ ...__ _ __,
Why should I bundle my brush? t=========
Well. )'l'8...8lld NO.
Clean boxes can be rocycledl
Clean box Iida can be rocycledl
But any part Of the box
thatbasfoodresicme
on it must be thrown
in the trash! Please
doo't conllminate
the load.
Recyclables
:~Pr<. {jJ ' CLEAN,
and
LOOSE
in the cart.
~:_~D~
Unlimited ~titles of burded brush WIii be picked l4' on yo.r bul< and brush
collectoo day(s). Yo.x Residential DnverlHelper ca, l='Ck t.p and dispose of
bunt'.led brush mrll more effioently than t-e can non-bu'ldled brnSh
Buid,ng also helps keep you, ya,d nc31o,<
How do I bundle my brush?
Q How much bulk and loose
brush can I leave out?
-
'l".J
CITY OF
WYLIE
A Once a month, up to four cubic yards of
bulk and loose brush will be collected .
Place all bulk and brush items at your front curb no later than 7:00 am on
your designated service day during your scheduled bulk & brush week.
We know it can be difficult to determ ine how large your pile of
loose brush rea lly is. Please use these examples to help you
stay within Wylie's acceptable brush collection parameters.
A good -and easy -rule of th umb is four washing machines= four (4) cubic yards.
And, don't forget. you can also put out unlimited TI ED & BUNDLED brush!
Contractor’s Initial _____
Unique / Ad Hoc Educational Graphics
Throughout any contract, unique situations come up where specific graphics or stickers need
to be developed catered to that situation. Again, leveraging CWD’s in-house Graphic
Designer, CWD can quickly create this information and work with the City to distribute
accordingly. Examples of these situations may include:
• Residential cars parking across alley entrances/exits – preventing driver from making
safe turns
• Bulk/Brush piles that are out of compliance
• CWD truck access requirements
Below are communications that CWD has developed in the past for situations just like the
above
Big Trucks + Parked Cars =
Potential Yard Damage
To help
prevent
damages
to your yard,
it is i mperitave that
trash trucks be given
a mple space to make
safe turns into -and
out of -your alleyway.
...
Ill
~
INCORRECT
I
I
II
I
SACHSE Help us keep your neighborhood beautiful.
Auto!flated Side Load Alleyway
Service
How much space is needed 14 -~--~~ recycing c:e.rts?
feet .,r :J mn.mum M)Und coch<:art
HELP US HELP YOU
ALLEY
____ , ..
,._ .. ..., ....... ------•un -,.
ti w
f:
(J)
B
I
ii!
i
This is a courtesy notice from your neighborhood
t rash and recycling partner.
We need your help! In order to safely pick up trash and recyding items,
the trucks need ample space in order to maneuver into the alleyways.
Cars parked across from the alleyways impede this process and increase
the chance ol private property being damaged.
Can you pleuse help us out?
On service days, please ensure your vehicle is not parked in this area.
City Code Entoroement will be notified about repeat offenders.
ATTENTION RESIDENT
You have received a Bulk &
Brush Out of Compliance
notice for the reason(s) at
right.
Service was not provided due to items that
are non-compliant. Visi t www.CWD.to or call
972.392 .9300 for service details and
guidelines.
Grac,as por su cooperac16n V1s1ta www CWD to
o llame 972 392 9300 para detalles y dueclnces
f ltlSCO'i\'CST f
Trash Day is Bulk Day!
Remember -items that do not fit inside your trash
or recycle cart should be placed next to the trash
cart for collectlon .
No more than two cubic yards of bulky waste will be picked up.
All ttems 0UISlde the carts will be trealed as bulk trash!
No roose t>nJMI WiN be eo1:ectec:J.
Questions? Please call sn.392.9300/Option 2.
D Exceeds Limits
D Unacceptable(Tl, ............. ,_ ... , .... ,
0Too Heavy
D Construction Debri s
D Must be Placed i n Bags , ...... ..,,.
D Too Close to Gas Meters/Wires
□ Blocked by Vehicles
(CWD)
CommunltyW■-te Olsposal.com
We Can Handle Anything
You Throw at Us
(cw
Community Waste Disposal.com
Since 1984
V2 – CWD Edits 1/8/25
Page 17 of 18
EXHIBIT B
Rate Agreement “Schedule A”
Town of Trophy Club Solid Waste Collection and
Recycling Services
June 01, 2025 Customer
Rate
(includes 12% franchise
fee)
Solid Waste - Twice per week service - Customer bags/bins
Bulky Waste - Once per week service - 4 cubic yards
Tied & Bundled Brush - Once per week service - unlimited
$20.72
Residential 18 Gallon Recycling Bin (once per week service)$4.09
Optional - 'Residential 95 Gallon Recycling Cart (once per week service)$7.50
Door Side Household Hazardous Waste & Used Electronics $0.90
Strom Debris Management Per Hour $260.00
* Disposal (per ton)$64.19
First Trash Poly-Cart (once a week service)$35.24
Two Trash (2) Poly-Carts $52.85
2 Cubic Yard Container
One time per week $95.17
Two times per week $185.22
Three times per week $277.79
Four times per week $370.38
Five times per week $462.99
3 Cubic Yard Container
One time per week $110.52
Two times per week $215.92
Three times per week $323.86
Four times per week $431.78
Five times per week $539.71
4 Cubic Yard Container
One time per week $125.91
Two times per week $246.60
Three times per week $369.91
Four times per week $493.21
Five times per week $616.52
6 Cubic Yard Container
One time per week $156.59
Two times per week $308.81
Three times per week $462.00
Four times per week $616.01
Five times per week $769.98
8 Cubic Yard Container
One time per week $187.28
Two times per week $369.43
Three times per week $554.12
Four times per week $738.81
Five times per week $932.54
Extra Pick ups (or refilled and emptied while on site - non-compacted)
2 cu. Yd. Containers $89.69
3 cu. Yd. Containers $95.14
4 cu. Yd. Containers $103.34
6 cu. Yd. Containers $124.99
8 cu. yd. Containers $149.47
Container Inside Four Side Enclosures - Per Pick-Up, Per Container $7.00
Caster - (<4 cu. Yd.) Per Pick-up, Per Container $7.00
Locks - Per Pick Up, Per Container $7.00
Container Swap Charge - Per Container $75.00
Front load waste/recycling Overload Fee $45.00
Town of Trophy Club Solid Waste Collection and Recycling Services
For the period of;
June 01, 2025 to May 31, 2026
Schedule A
Front Load Commercial Trash Container Services
Note: CWD considers this material as proprietary rate information that could affect their competiveness if the waste services
contract goes to competitive bid process. Therefore, CWD requests that their market adjustment, extension request letters and all
associated discussion information to be exempt from public disclosure. CWD request this information is exempt from Public
Records, and is only allowed to be part of Public Records, after a ruling of the Attorney General of Texas.
Residential Collection - Base Services
Disaster or Storm Events Service
Commercial Hand Collect Trash Service
Commercial Special Services
V2 – CWD Edits 1/8/25
Page 18 of 18
Town of Trophy Club Solid Waste Collection and
Recycling Services
June 01, 2025 Customer
Rate
(includes 12% franchise
fee)
35 Cubic Yard Per Haul With Disposal - weekday ** +$621.74
35 Cubic Yard Per Haul With Disposal - weekend ** +$621.74
40 Cubic Yard Per Haul With Disposal - weekday ** +$621.74
40 Cubic Yard Per Haul With Disposal - weekend ** +$671.74
42 Cubic Yard Per Haul With Disposal - weekday ** +$621.74
42 Cubic Yard Per Haul With Disposal - weekend ** +$671.74
* Haul Rates Include 4 Tons of Disposal
** Plus Disposal Per Ton Over 4 Tons $64.19
+ Excess Payload Per Ton if Truck Exceeds 27 tons $110.33
Delivery - weekday $115.51
Daily Rental $8.90
Weekly Rental (temporary accounts)$38.54
Monthly Rental (permanent accounts)$154.16
20 Cubic Yard Per Haul With Disposal - weekday ** +$532.11
20 Cubic Yard Per Haul With Disposal - weekend ** +$582.11
30 Cubic Yard Per Haul With Disposal - weekday ** +$606.81
30 Cubic Yard Per Haul With Disposal - weekend ** +$656.81
40 Cubic Yard Per Haul With Disposal - weekday ** +$773.06
40 Cubic Yard Per Haul With Disposal - weekend ** +$823.06
* Haul Rates Include 4 Tons of Disposal
** Plus Disposal Per Ton Over 4 Tons $64.19
+ Excess Payload Per Ton if Truck Exceeds 27 tons $110.33
Solid Waste and Recycling Service at:
City Hall, Police Station, Fire Stations, Public Works and Community Park NC
City front load services:
1 - 3yd - 2xWeek - Trash
4 - 3yd - 2xWeek - Trash
1 - 3yd - 2xWeek - Trash
1 - 3yd - 2xWeek - Trash
City Roll Off Services
65 - 30yd roll off hauls per year
* Customer Rate Does Not Include Sales Tax
Town of Trophy Club Solid Waste Collection and Recycling Services
For the period of;
June 01, 2025 to May 31, 2026
Schedule A
Note: CWD considers this material as proprietary rate information that could affect their competiveness if the waste services
contract goes to competitive bid process. Therefore, CWD requests that their market adjustment, extension request letters and all
associated discussion information to be exempt from public disclosure. CWD request this information is exempt from Public
Records, and is only allowed to be part of Public Records, after a ruling of the Attorney General of Texas.
N/C
N/C
Town Service and Special Events
Roll Off Compactors
Open Top Roll Off Containers (Perm and Temp)